This is the first time I have bought a perfume from My Perfume. I am very pleased with their excellent customer service. Aubrey was lovely, and very helpful and kind, answering all my queries. I order... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received my samples that I ordered and they smell absolutely amazing! Delivery took a while but 😍 Thank you so much to Nicole for keeping in touch with me while waiting for the stock to arrive. I rea... Se mer
Worst experience I’ve ever had. Waited an extra week past the delivery date, then emailed them to see what was going on. They said they were waiting on a shipment for one of the perfumes and asked... Se mer
I suspect all the other reviews are correct. I placed an order, it showed on the site it was being despatched from Auckland warehouse. I was sent an email from them with tracking that only takes yo... Se mer
Företagsinformation
Skrivet av företaget
Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.
Kontaktuppgifter
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 22 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Still waiting
Still waiting. I left a poor review recently.....and for a brief moment it looked to be resolved but i'm still getting the same shitty response each time " There's been a delay with your order due to shortages" I thought once they had sorted a perfume for me to swap I might get some traction but no such luck. I'm soooo sick of dealing with an AI bot too. Please don't ever order from these people. There are so many other worthy legitimate NZ businesses out there to support. This is one mistake I won't make again.
100% I’d buy again
100% I’d buy again. I know the stars go to 5 but I give them 7
Great service
Ordered my perfume and it arrived within ten days. Very happy customer and would purchase again.
Great service
Great service, very fast delivery and wonderful perfume. Great price also.
Easy to order
It was very easy
Price is right!
I ordered from My Perfume Shop because of the price-point: my favourite perfume was significantly cheaper than elsewhere, so worth the wait for it to be delivered. The perfume is genuine, and was well packaged.
I had a great experience from purchase…
I had a great experience from purchase to delivery.
Good Service
Great customer service! I had an issue with a missing item, and the team resolved it quickly by providing a credit. Special thanks to Nicole for being helpful and professional throughout the process. Really appreciate the excellent service!
Beware - it may not be in stock or even on it's way but they will take your money
Ordered a perfume late April with a supposed delivery date about 10 days later. Automated emails only saying a delay and then never heard again until I started following up. They offered another perfume at 10% off which I wasn't interested in. I ending up waiting 4 months and went in and checked my order and it had a courier tracking number attached showing it had been delivered. The photo was not of my address. The courier company confirmed it was not my name or address for that package. Many more emails to MyPerfumeShop until I finally got a partial refund which excluded the $9.99 shipping. I can't be bothered to deal with them anymore to argue about the courier costs they never incurred. Will never buy from them again.
Great experience
Super quick delivery. Well packaged and exactly what I was looking for. Recommend this store. Especially for gifting!
Great Product and customer service
I ordered my product on 24th July, receiving a confirmation email with "We're preparing it now". I thought I would receive it within a week. No such luck. After three weeks I chased up my order, then an email came through with "your order has been shipped". Received it three days later. Aubrey was brilliant with communication after my query. Will definitely purchase again.
Super fast delivery and a great price…
Super fast delivery and a great price for my perfumes. I'll definitely be using My Perfume Shop NZ again.
Delayed Perfume Order
It took me from 19 June to 20 August, after querying the whereabouts of my perfume order, to finally get an outcome. My perfume had been delayed and one had arrived but the other had not.
The outcome was that I was sent the one that had anrrived, and got a credit plus 10% for the other one, which I was happy with.
Emails to and from Nicole were great and were answered quickly when I sent them.
The only criticism I have is that I wasn’t automatically informed of the delays, but that could be a system problem rather than a staff issue, as Nicole was professional, answered my queries quickly, and found a solution that I was happy with.
Im still waiting for order but that is…
Im still waiting for order but that is my choice as I have waited almost 20years to find the perfume I've ordered, I have had to contact them every so often just to make sure they are still there, I do get a reply back very quickly from Aubrey who has been very patient with me n very keen to help me. I was offered a refund but I have declined it so far. Thanks heaps Aubrey
Great price and perfume is just as…
Great price and perfume is just as described.
Had a delay with my order and no…
Had a delay with my order and no communications from the company. Contacted them after 3 weeks and Nicole helped so much. She swapped out my order and ensured it was delivered in a couple of days. Clear communication and easy to speak to.
Thanks Nicole
Is waiting worth?
First of all, good price is most attractive. The variety of perfumes is also satisfied. If you could bear at least 3 weeks for waiting the perfumes to arrive, the shop is good for you.
Thank you
Thank you. The orders arrived very quickly. Very pleased. My grandson will be very happy on Tuesday when he graduates as it is a gift to show how proud of him I am. Jan.
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