Time Inc Omdömen 

Some of the worst customer service I have ever experienced! Last year I purchased a magazine subscription as a gift for a friend's Birthday which then renewed unexpectedly after 6 months. I had not realised that a direct debit had been set up during the purchase. I emailed the company explaining I did not want the subscription and asked to cancel it immediately and refund my money. I received no response and could not get through to them over the phone for many months. My Magazine continued to send emails and letters stating atet further funds would soon be taken from my account to renew the subscription. I finally managed to speak to a customer service advisor over the phone today who said that he would cancel my account but could not stop funds being taken for a further 6 months and refused to give me any form of refund. I have had to inform my bank to block payments to their company to stop it.

I took out four trial subscriptions of their 'five magazines for £5'. The subscriptions were for;
PC Gamer, Retro Gamer, EDGE, PlayStation Magazine. I have done similar trials with other companies such as GreatMagazines, Hurst etc and all of those take £5 as advertised and then if you decide to continue to subscriptions after issue 5 they'll take a full subscription payment.

MyMagazines on the other hand don't bother to take the £5 trial fee, they just take the full subscription fee straight away. Before I even got any of the trial magazines I was hit with a £150 direct debit. This caused my account to go overdrawn and I suffered a bank fee of £30 for going over my account limit.

I contacted customer services via email. No response. Contacted them again, and again, and again. No response. When I call there is no answer.
Luckily I screenshotted the 'five issues for £5' promotion before signing up, so when I take them to the small claims court they won't have any excuse that these weren't trial subscriptions.

Oh and also, when you do receive the magazines, they aren't even packaged securely. Rather than use plastic packaging like other providers such as 'myFavouriteMagazines', 'Haymarket' etc do, these amateurs wrap them in a standard paper envelope. So the magazines arrive damaged 99% of the time, ripped edges, water damage etc. I imagine that mymagazines will respond with some PR friendly garbage like they're trying 'to reduce plastic use'. That's fine, but why not do what Conde Nast (GQ magazine) do and send the items in bio-degradable recycled plastic instead. A flimsy paper envelope is not adequate protection!

Absolute incompetence. AVOID AVOID AVOID.

I have been receiving TV & Satellite Week for 10 years, but for the last couple of months I have been getting it late (Fri, Sat) and two never turned up. I have now canceled my Direct Debit.

Very Poor

Took out a magazine subscription, have never received the subscription gift. After months of chasing, multiple emails and phone calls of promises that it would be resolved, nothing. Fobbed off on each occasion, poor service, amazed they are allowed to advertise in publications with false promises of reward for signing up!

I paid for a magazine with a gift but the gift never arrived. Customer service ignoring me.

They automatically renewed my subscription without informing me. I rang on the day the money was taken out of my account to cancel the renewal and was told I would get the money back within 7 to 10 days. Every 10 days since then I have rang them to inform them I haven’t received my refund. I am then told that there was a problem at their end, apologies but it will be refunded in the next 7 to 10 days. Always a different person, and always providing a worthless ‘case number’ for reference. After 5 attempts at getting a refund I am now taking legal action.

I let a subscription lapse, cancelling the direct debit with my bank, and all seemed well: no money taken, no magazines delivered.

I then took out a new subscription for that magazines a few months later with a different payment method, and lo and behold! A direct debit was taken without my permission and the old (lapsed) subscription restarted. I phoned, and eventually got through to someone who relapsed the subscription and promised a refund in 5-7 working days.

A month of chasing, a formal complaint (about which nothing has been done, not even an acknowledgement) and I still have no refund or apology, because apparently they are "still waiting for information": no indication of what information, or from whom (I have asked repeatedly).

Hard to get through to on the phone, even harder to contact on email, and mostly useless when you do finally get someone to respond.

Avoid like Covid.

I took out a subscription for two magazines. One had a free gift. Six months later and it's still not with me. I've emailed, called, been promised delivery, then ignored. The wait times on the call are INCREDIBLE. I will NEVER order with these guys again. I have five active subscriptions and I plan to cancel them all. Treating customers like this they really deserve to lose business. Appalling.

Customer Service is hopeless. I accidentally overpaid my subscription by £33.70. After 4 phone calls and 2 emails I still have not received my refund. I shall not be renewing my subscription.

Very bad!

I only received one issue and after that nothing.

I called the customer service several times and every time they take the same details and give the same answer, which doesn’t happen.

I asked for a refund and still haven’t got my money

It never happens with any other magazine company.

Although the direct debit guarantee states you will be notified when the yearly debit will be taken and if it increases, this company took more money than the previous year without prior notification. Customer service is an absolute joke, a terrible company, do not use!

I was cold called by telephone at lunchtime by a female sales person from my magazine offering me a number of different magazines 3 or 4 for the payment of 99 pence per magazine as a trial. The caller asked me to pay by credit card. Obviously there is no alternative over the telephone.
No mention was made of any further payments until I noticed that money had been taken from my bank account. it would appear that these sales people are very cunning & what they do with your bank details is to set up direct debits for 3 months subscriptions to their magazines. I have emailed this company to express my disgust at their sales tactics. I have returned the magazines to them unread.