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Paid for a certain amount of magazines and did not receive them all. Have given notice to cancel and still in. Y paid subscription currently and do not have access to the magazines i have already paid for; let alone the one they still owe me. Very expensive magazine “the week” despite the subscription and i am disappointed to not get all the magazines paid for and not be able to view ones i have paid for already; if you didnt get a chance to read last weeks; its tough you have lost it despite paying for it! Will just buy the paper version in the shop as you get what you pay for

The week app to view the magazines was terrible - constantly having to re install the app to get the magazines to even show.

Phone call to customer services at 16:40 to have them tell me they can’t guarantee i will receive my final magazine but it will be “escalated”. I could not understand why I couldn’t access todays magazine that I paid for and then to have the customer service actually shout at me down the phone! Wow!!! Please listen to the call mymagazine.co.uk as you say you record your calls for training and monitoring purposes and offer your staff some training - unbelievable to be spoken to like that.

- WEBSITE LOGIN PAGE DYSFUNCTIONAL
- CALL CENTER - NON-RESPONSIVE
- EMAIL COMMUNICATION = SHXX

Abysmal service and they want your money from your Account & Sort Code.

RRRRRUUUUUUUUUUUUUNN

Took my money. Don’t give my magazines. Zero customer service

Subscribed to bow international. No delivery twice. Seems like a scam to me, same automated response blaming Royal Mail (all my other mail arrives!) cancelled online, hopefully that’s the end of it

I wished I had read the reviews earlier, before buying a subscription to Decanter magazine. Money taken, magazines never received despite they claim to have sent then twice. Customer service take ages to get back to you and not even fix the issue, when you buy a subscription you will have to register on 3 different websites (mymagazines, Decanter and pocketmagazines) a total mess!

Yet another abysmal company that has ferrets working in customer service.

I told them I was only subscribing for the free gift, which was guaranteed. Now, six months later, my subscription is running out, a BUNCH of emails and I've still not had ONE comprehensive reply.

This is NOT good enough.

How do companies continue to trade with such abysmal customer service? It's baffling.

I subscribed for a weekly delivery of Chat magazine. It was great for the first few months, then the deliveries just stopped. I only received one copy in November and one in December.
I went on my account to ask where these copies are. I received an email telling me that all the missing copies will be posted immediately.
I received one copy of one I’ve already had!
I contacted them again to be told that they can’t send old copies.
I have now cancelled my subscription, which ends in February 2023 and I have a feeling that I will not receive any more copies.

These people are so hopeless it is almost funny! If you call, you'll find they've randomly sent your magazine somewhere else, cancelled the subscription or just don't understand you. This is after a very long wait to somewhere so far away they don't understand words like London or Brighton! Its as if the very act of calling for help causes such a panic that they get it even more wrong than it was before. My most recent adventure involved querying why a paid subscription had been stopped, with them re-instating it on the phone "help" service; 24 hpurs later. they emailed me to say it has now been cancelled. Again! I dread speaking to these awful people and if you want a magazine I would suggest going elsewhere. They are the absolute pits

Signed up for a 3 month trail for £3. No notification that I was on auto-renewal or that futher money would be taken from my account. They have since taken £24 from my account without permission. No way of cancelling online - even though their website says you can cancel online there is no link or relevant page to allow you to do so. Eventually got through to someone on live chat - avoided all questions with regards to autoreneewal or how I can cancel online. A completely dishonest, misleading, fraudulent company. AVOID-AVOID-AVOID!!

You have been warned. As they say, if it seems to good to be true, it probably is!

Appalling service throughout. Ordered a subscription, both magazine and digital version. Never managed to access the digital version no matter how many times I emailed. Just recently I've tried to get into my account, but forgot the password. You click the forgotten password button that generate an automatic email - you then put your email address in for a reset and it sends you another email with exactly the same details - you do this approx 10 times ... .more if you feel like it, but nothing changes. You then speak to them via the chat. The excuse is they've had a system upgrade and can't help!!! Really - no customer service at all. At one stage they said they had reset my password, but failed to back it up with an email telling me what the new password was - so the whole system starts again. They don't care, they have an appalling attitude and appalling customer service, they just want your money - after that nothing matters. Horrendous experience and definitely wouldn't recommend - buy the magazine in the shops, its far easier!

3 Magazines still not arrived, There has been a problem with Royal mail, but this has been weeks now., Surely Mymagazine could have used another postage service, instead of leaving customers stranded. Only offers 2 choices of missed issues, extend another issue in the distant future (doesn't act like a buffer at all) or have one sent out LATE when all the scheduling is out of date. Compensation would have been nice for 3 weeks without my subscription i paid for, which was £24.00 last week. If i decided to stop paying Mysubscription to a bank fault, i would expect either cancelation of account or red emails, or more than a few missed issues that's for sure.. Stop punishing customers for problems they have not caused, the 2 options offer no real solution. Another company that blames customers when things go wrong. The reason i came on here and gave 1 star.

I am unable to click on a star less than one which I would like to. My dear friend, whom I gifted a subscription to, of Woman and Home, died tragically 2 months before it was up for renewal. I continuously received reminders to renew the subscription. I therefore phoned and explained the situation. I have since received reminders from My Magazine stating that they are sure the Estate of the late…… would love to continue to receive the magazine. How low can they get to obtain more money and subscribers. This is not only very upsetting but totally unprofessional and I would never, ever use this company again.

The most awful company to buy magazine subscriptions from.
I had numerous calls to “customer services” to resolve missing copies to then have money debited from my credit card, unauthorised, and sometimes when I have called to tell them this I then find they debit again that day!!!
I resorted to calling my credit card provider to tell them to block any more charges and I also claimed the other charges back.
The help email address is useless as you will not get a reply. Ever!
I will never use them again they are a faceless business with no integrity you are best just going to the shop to buy your magazine or get the local newsagent to deliver.

Placed an order on 25th Oct for three slipcases (£38.97) due for delivery on 30th Oct. After non-delivery I contacted them on 10th Nov. After 5 days I received a reply mentioning how sorry they were I hadn't received my 'magazine issue'. Hhhmmm...that's not the problem here. Replied on 15th Nov advising issue not with magazine delivery. Received a mail on 18th, due to supplying a 'disappointing' survey with previous reply. I replied advising I wasn't happy with their response as its appeared that the original problem wasn't actually read and I'd been given a generic reply; I don't have a subscription issue. Received a reply today (23rd Nov - 29 days since order placed) again apologising for 'problems with your subscription' aaarrrggghhhhh. I still don't have the items I ordered and the magazine subscription I 'did' have is now cancelled. Done with this lot; i'll get it somewhere else. I've asked for a refund due to non-delivery. If not received within the week i'll raise with PayPal as a dispute. Buyer Beware - awful customer service.

Have been with Computer Music Magazine since 2009. Suddenly, the CM iPad App updated and all my magazines disappeared !!!! Was told to create an account with mymagazines.co.uk or magazinesdirect.com whichever. Did that but still all my magazines from October 2016 till Autumn 2020 are all showing £4.49 !! Wrote, send iPad App logs to the App help “ NOTHING TO DO WITH US WE ONLY DO I TUNES SUBSCRIPTIONS”.

Wrote to help.subscriptions @ magazinesdirect.com
Ana replied “We are so sorry….” and I sent screenshots, iPAD App logs, finally copies of the FutureMagazines Direct Debits from my bank. Still nothing…”you have to prove you had a subscription”.
With NO suggestions as to what proof.

WHAT MORE PROOF CAN YOU HAVE THAN THE SUBSCRIPTION NUMBERS AND THE I.D.s of THE DIRECT DEBITS FROM THE BANK.

Future Publishing help your customers or get out of the business !!!!! I wrote to the editor of Computer Music Magazine & he passed on my complaint. He was helpful BUT STILL NOTHING ! That’s 60 magazines at £4.49 I am owed £269.40 in back issues !

Scam subscribed to imagefx. Told the first issue was on its way. Never turned up. Customer services non existent. They are a scam

In a word- shambles.

Magazines arrive damaged every month, the company uses the flimsiest envelopes then getting replacement copies is like pulling teeth. Customer service non existent. They take your money and rip you off

EDIT 24/06/21:
After struggling with contacting support, i rated the experience i had with it and afterwards they were kind enough to give me a refund on the latest £15 taken from me. Hopefully this issue never happens again!

subscription number: 29909015
help. i have been scammed. last year i got the playstation magazine three issues for 3£. barely a month in, they changed to the mymagazine website and i struggled to sign up and navigate it. i thought i had cancelled the subscription and deleted my account. no word from them since. now i found out they secretly took two lots of £15 from me without sending any emails or anything. my barclays app never reported the money being taken and i assumed mymagazine's system had glitched as i still received magazines that i immediately trashed. i haven't received any magazines since around april or march so that's why i didn't realise they hadn't cancelled my sub. what cheeks! heck, they don't even give me the right magazine anymore anyway. they decided instead of cancelling the unauthorised payments, that they'd replace the OFFICIAL magazine with their rubbish knockoff. what!!

Now to calm down, I will wait for their support to reply to my message and hopefully i can get my refunds because honestly it is disgusting this happened. Even now when i recancelled, their website glitched and still acts like I'm subscribed.

They take the subscription money and don't send the magazines. From August 2020 to today I have only received one number ... Customer service, when responding, ensures that they will ship the missing numbers ... nothing true. Stay away. You pay, don't get the magazines and they don't refund you!

Future Plc generates lots of profits, mostly by taking money from subscribers and then not fulfilling the promises they make, ignoring customers, then closing those distribution companies after a few years. Myfavouritemagazines, MyMagazine, MagazinesDirect, et al. That is (was) all Future Plc. Just take a look at those awful customer reviews.

As they describe it to their shareholders: "In recent years Future has focused on developing a strategy to diversify its revenue streams, ensuring that it maximises the opportunity to monetise more content distribution channels. It has created a proprietary technology stack coupled with a lean operating model that enables this to happen."

AVOID.