Maria is a very friendly and patient-centred dentist with great knowledge and clear explanations. She gave a sensible plan and helpful suggestions.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
10/10. I would like to write this review based on the interaction I had with the manager at the clinic in Fulham, I believe her name is Rebekah. She was so helpful and friendly and was able to answ... Se mer
Företaget har svarat
Don’t bother with this clinic if you want to claim any of the health screens as part of your medical insurance. The team won’t issue any tailored letters needed for the insurance claim, without any ex... Se mer
This review is really for Kyle he is simply amazing ! Not the doctor Kyle is I hope management , or he should be he is super helpful , a natural communication angel . He can be contacted at customer s... Se mer
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Företagsinformation
Skrivet av företaget
MyHealthcare Clinic is a comprehensive healthcare provider offering an array of medical and dental services designed to meet the needs of individuals and families. With convenient locations across London, our commitment to quality care and patient satisfaction ensures that you receive the best possible treatment close to home.
Kontaktuppgifter
5-11 Vanston Place, SW6 1AY, London, Storbritannien
- 0207 099 5555
- info@myhealthcareclinic.com
- myhealthcareclinic.com
4,2
Bra
9 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Overall great experience
Overall great experience. The team was very professional and friendly as well as very honest and transparent. The provided very detailed explanations and answered all my questions in a very clear manner.
15 oktober 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Juan Gomez
Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team. Providing professional, friendly, and transparent service is our top priority, and it’s wonderful to know that our detailed explanations met your expectations. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!
Kind regards
MyHealthcare Clinic
Avoid!!!!!!
Recently I was alarmed by one of this clinics dentists telling me that I needed peridontal deep cleaning, that my lower teeth were loose at the front - she thought six treatments (although recommended I come back to see their specialist). Having worried that I was being oversold treatment in the past at this place I got a second opinion from a peridontist who teaches in the dental hospital - she said one tooth was loose at the lowest grade. She recommended one deep cleaning in a small section of my mouth. She also commented that my teeth needed cleaning - that were badly plaqued which was what was causing my gum problems. I have been having my teeth cleaned regularly at myhealthcare for the past couple of years. My new competent dentist was also surprised to hear that I had them cleaned at myhealthcare two weeks previously. All of this leaves me thinking that myhealthcare provides bad care and isn't about care at all but making money. I have been persistently irritated about reception staff trying to sell me memberships or upsell (wouldn't I like a check up when I'm booked to see a dental hygienist - no I had one a couple of months ago!). It also took months to get a refund when one dentist (who was leaving) decided not to do the expensive treatment I was booked in for - which I now think was perhaps unnecessary.
14 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Margaret
Thank you for taking the time to provide your feedback. We are very sorry to hear about your experience and the concerns you’ve raised. Your trust is extremely important to us, and we take such matters very seriously.
At MyHealthcare Clinic, we strive to provide the highest standard of care, and we are committed to offering only the treatments that are in the best interest of our patients. We understand how unsettling it can be to receive differing opinions, and we are glad you sought a second opinion to feel more confident about your treatment plan.
With regard to your recent appointments, we will conduct a thorough review of your case, including the treatment recommendations and the timing of your recent cleanings. It’s essential to us that you feel assured about the quality of your care.
We also sincerely apologise if our reception team’s approach to memberships and scheduling made you feel uncomfortable. Our aim is always to offer our patients the most convenient and cost-effective solutions, but we will certainly look into how we can improve our communication in this area.
Regarding the refund you mentioned, we are sorry for the delay and any frustration this caused. We will review this internally to ensure such matters are resolved more efficiently in future.
Your feedback is invaluable to us in improving our services, and we hope to have the opportunity to restore your confidence in our clinic. Please don’t hesitate to reach out to us directly if there is anything further we can assist you with.
Kind regards
MyHealthcare Clinic
Great dentist Dr. Serafeim
⭐⭐⭐⭐⭐
I am currently more than halfway through my Invisalign treatment, and I couldn't be happier with the progress! From the very beginning, Dr. Serafeim has been incredibly helpful, informative, and supportive throughout the entire process. Every step has been clearly explained, and any questions I had were always answered in a friendly and professional manner.
The results so far have been amazing, and I truly appreciate the care and attention to detail that my dentist provides. I highly recommend him to anyone considering Invisalign or any dental treatment. You’ll be in great hands!
14 oktober 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Anjanette Celine
Thank you so much for sharing your experience with us! We’re thrilled to hear that your Invisalign treatment is progressing so well and that you’ve had such a positive experience with Dr. Serafeim. It's wonderful to know that you felt supported and well-informed every step of the way.
Your kind words mean a lot to us, and we’re delighted that the results have been amazing so far. Thank you for your recommendation – we’re honoured to have you as part of our clinic and look forward to seeing your continued progress!
Kind regards
MyHealthcare Clinic
I would highly recommend to stay aways…
I would highly recommend to stay aways - especially from their dental service.
Sadly they take no responsibility and we are in a case with a child who is now in need of major dental repair work.
3 years as members and 6 cases of combined GP and dental erros in a family of 4.
TO THEIR REPLY:
We have already send emails to your info and membership email - you denie responsibility and our daughter is now in need of a tooth to be pulled out plus other major repair work!
The case have been escalated to be in the hands of our lawyers.
We will update our review along the way as our case progresses.
So sad when your dentist/GO practice let you don't but worse when not taking responsibility.
1 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear N.L
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with our services. Please allow us to express our sincerest apologies for any distress or inconvenience caused to you and your family.
The well-being of our patients, particularly children, is our top priority, and we take all concerns seriously. We understand how frustrating it must be to have faced multiple issues over the course of your membership, and we would appreciate the opportunity to look into this matter further to better understand what went wrong and how we can resolve it.
If you could kindly reach out to us directly at info@myhealthcareclinic.com, we will investigate the situation in detail and ensure the appropriate steps are taken to address your concerns. Your feedback is invaluable in helping us improve the level of care we provide, and we want to make things right.
Thank you once again for bringing this to our attention, and we look forward to working with you to find a resolution.
Kind regards
MyHealthcare Clinic
Always been afraid of the dentist but…
Always been afraid of the dentist but with the comforting & fun experience from Dr Serafeim and his wonderful assistants Sufia and Adrianna I’m no longer afraid. Instantly booked another appointment & not only am I not afraid but I’m also excited.
20 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear nawal Benberna
Thank you for your amazing review! We’re so glad to hear that Dr. Serafeim, Sufia, and Adrianna were able to provide you with a comforting and enjoyable experience. It’s wonderful to know that you’re feeling excited about your dental care now! We look forward to seeing you at your next appointment and continuing to support your dental journey!
Kind regards
MyHealthcare Clinic
Best dentists
I have never been a fan of the dentist and avoided it for so many years because of moving but came here to get a check up after 5 years of no visits. I cannot fault them at all! The reception staff are so lovely and welcoming, Dr Serafeim and Marwa on my hygiene appointment were amazing, couldn't have made me feel more comfortable and at ease through the whole procedure and my teeth look amazing after. Will happily be coming back and now no longer avoiding the dentist!
20 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Caitlin Girdwood
Thank you so much for sharing your experience! We're delighted to hear that Dr. Serafeim, Marwa, and the reception team made you feel comfortable during your visit, especially after such a long time away from the dentist. It's fantastic that you're happy with the results of your hygiene appointment, and we're so pleased to have helped you feel at ease. We look forward to welcoming you back in the future!
Kind regards
MyHealthcare Clinic
Had lovely experience in the Balham…
Had lovely experience in the Balham clinic for a hygienist appointment. Efficient, friendly and professional. Clio
17 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Cliodhna Maguire
Thank you for your lovely feedback! We're so glad to hear that your hygienist appointment at our Balham clinic was efficient, friendly, and professional. We'll be sure to pass on your kind words to the team. We look forward to welcoming you back soon!
Kind regards
MyHealthcare Clinic
Best practice in London
Been a patient for many years in GP services & Dentistry and can only praise them for all the times my family and myself have been seen and advised in a friendly and professional manner. Just happy now to have found an amazing dentist as well in Dr Marie, who saved my daughter’s tooth with the right diagnosis after 2 years of waiting! MHC is like going back to the old way of family practice where your doctors knew you by your name and had your health history in mind! Thank you so much!!!
17 juni 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Zeineb M
Thank you so much for your kind words and loyalty over the years! We are thrilled to hear that both our GP and dental services have provided such positive experiences for you and your family. Dr. Marie and the entire team are committed to delivering the highest quality care, and it's wonderful to know that your daughter received the diagnosis and treatment she needed. We truly appreciate your feedback and are delighted to be a part of your healthcare journey, just like the traditional family practice you described. Thank you again for choosing MyHealthcare Clinic!
Kind regards
MyHealthcare Clinic
Friendly team and on time for blood test
I had to have a blood test and the team were really helpful and the appointment ran on time.
9 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear K J
Thank you for your feedback! We're pleased to hear that your blood test appointment went smoothly and on time. Our team strives to provide helpful and efficient service, so it’s great to know you had a positive experience. We look forward to assisting you again in the future!
Kind regards
MyHealthcare Clinic
Very friendly staff
Very friendly staff, ladies sitting at front desk are very welcoming. Dentist and her assistant are very professional. Good experience over all however, mouthwash would be helpful at the end of procedure.
Not a big deal still happy with my visit. Thankyou ladies!
12 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Shamaila
Thank you for your lovely feedback! We're delighted to hear that you had a positive experience with our team, from the front desk to the dental professionals. Your suggestion about providing mouthwash at the end of the procedure is much appreciated, and we'll certainly take it into consideration. We're glad to know you were still happy with your visit, and we look forward to welcoming you back. Thank you once again!
Kind regards
MyHealthcare Clinic
Balham myhealthclinic and Dr. Serafeim
Had a great experience with Dr. Serafeim for two appointments. He explained everything throughly and kindly, great advice on improving (which I’ve never received before). He were quick, professional, and added a great sense of humor that made the appointment enjoyable and at ease. You can tell he loved his job. Highly recommend for anyone looking for a friendly and efficient dentist! Receptionists and assistant, were super efficient and friendly with the follow up and booking process!
10 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Candice Nicholas
Thank you for your kind feedback! We're thrilled to hear that you had an excellent experience with our doctor and that she took the time to carefully explain your test results in detail. Providing patient-centered care is our top priority, and we’re glad it showed in your visit. If you have any further questions, please don’t hesitate to reach out.
Kind regards
MyHealthcare Clinic
Excellent service
Excellent service. The Dr was patient with me and she carefully explained my tests results in details.
9 september 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Aysha Sulaiman
Thank you for your wonderful feedback! We’re so glad to hear that you had an excellent experience and that our doctor took the time to explain your test results in detail. We always aim to provide thorough and patient-focused care, and it’s great to know we met your expectations.
Kind regards
MyHealthcare Clinic
Brilliant team
Brilliant team
Really took the time with me
Glad I found them
Highly recommend
24 augusti 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Richard Walker
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our team and that we could take the time to provide the care you needed. We're glad you found us too, and we truly appreciate your recommendation. We look forward to seeing you again!
Kind regards
MyHealthcare Clinic
Not recommended
Since 70% of implants have failed I was offered the choice of continuing treatment or getting a refund..I was told a refund will happen within 2 to 3 days..This with phone calls and e mails to admin was changed to 10 days then 2 to 3 weeks..Managed to get response from Refund dept who told me it’s in the hands of the Finance officer…Still waiting for the refund .The admin dept are very disappointing and chaotic
25 augusti 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Ian
Thank you for your feedback, and we're truly sorry for the experience you've had with the refund process. We want to inform you that your refund has now been processed. We understand the frustration caused by the delays, and we appreciate your patience as we worked to resolve this. Your experience with our admin team falls short of the standard we aim to provide, and we'll be addressing this internally to prevent such issues in the future. If you have any further concerns or need additional assistance, please don't hesitate to reach out.
Kind regards
MyHealthcare Clinic
Dr serafeim and Andriana dental
My experience with Dr. Serafeim and Andriana was very professional and did their job amazingly. They first checked my teeth, then cleaned them and then did X-rays, they also advised me a lot during the process whilst making me laugh. I would definitely recommend them to anyone from any ages.
I will carry on going to them.
24 augusti 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Jullzo
Thank you for your kind words! We're delighted to hear that your experience with Dr. Serafeim and Andriana was both professional and enjoyable. It's great to know they took such good care of you, from the thorough examination and cleaning to the X-rays and advice. We're especially glad they could make you laugh during your visit! Your recommendation means a lot to us, and we look forward to continuing to care for your dental needs in the future.
Kind regards
MyHealthcare Clinic
Fantastic services provided
Have been a member of my healthcare clinic for a number of years now and have always enjoyed the peace of mind it provides.
I had a recent hygienist appointment with Dr. Serafeim and his colleague Andriana. They are both clearly world class at what they do.
Simply put; they make what used to be a beneficial but unpleasant activity into a wholly pleasant & beneficial experience.
Aside from this my healthcare clinic is blessed with a whole team of fantastic practitioners and an incredibly helpful operations team.
Thank you all!
23 augusti 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear W Martin
Thank you so much for your kind words and for being a valued member of our clinic. We’re thrilled to hear that your recent appointment with Dr. Serafeim and Andriana exceeded your expectations and made your visit a positive experience. It’s wonderful to know that our team’s efforts are recognised and appreciated. Your feedback means a lot to us and encourages us to continue delivering the best possible care. Thank you again for your support and for taking the time to share your experience!
Kind regards
MyHealthcare Clinic
Filling and cleaning
I had a cleaning and filling with Dr Serafeim. He was wonderful and kind. He kept me at ease and informed me other all my options (including ones where i could save money) to ensure I got the treatment that was right for me. The filling was not painful and my teeth feel much cleaner. He gave me a clear dental plan to ensure i could keep my teeth fresh for longer. His assistant Marwa was also very helpful and kind.
13 augusti 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Zara
Thank you for sharing your experience! We're so pleased to hear that Dr. Serafeim provided you with exceptional care, keeping you at ease and clearly explaining your options to ensure you received the best treatment. It's great to know that the filling was pain-free and that you're happy with how clean your teeth feel. We're also glad that Marwa was helpful and kind during your visit. We look forward to continuing to care for your dental health, and we're here to support you with your dental plan!
Kind regards
MyHealthcare Clinic
Excellent emergency dental appointment…
Excellent emergency dental appointment in Balham with Dr Sarah. Thank you!
8 augusti 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear SP
Thank you for your feedback! We're glad to hear that your emergency dental appointment with Dr. Sarah in Balham went well. We're here whenever you need us!
Kind regards
MyHealthcare Clinic
Who knows what you’re paying for?!
I originally took out membership in 2019. The dentists and doctors were average, but at least you could see them easily and quickly. Then the receptionists all suddenly got an attitude over the telephone and in person, as if you were bothering them and they have a right to be snappy and rude: I remember one conversation along the lines of “please can I make an appointment on Monday? The afternoon is preferred but any time is fine”. Their reply “we are booked on Monday! We are not here for your convenience, you must take the appointments we offer! You can come Thursday evening or Wednesday mornings”!
Okayyyyyy….
(EMMA and another one in particular were mega rude, arrogant, and obnoxious)
After a few months of dreadful receptionist services and bungling admin, I cancelled the membership.
Fast forward to June 2024. I was given a leaflet at the train station which had a great joining offer (3 months free). I expected that the customer service would have improved in 5 years and with the current NHS waiting times, I emailed an enquiry about rejoining… and surprise surprise no response.
Around 6 weeks later I followed up and requested a reply. I finally received a response stating “your query was accidentally passed to our refund team”!
Bungling admins as ever with zero customer service…
I enquired about a specific condition for my child to see if it’s covered. What followed is two weeks back and forth of paradoxical contradictory and opposing - but never clear - answers. The only points made clear are the costs of the tiers of different packages.
Who knows if the doctors and dentists here are any good, as it’s pretty hard to find out while the same reception and admin staff are blocking you at every hurdle.
Might as well stick with the NHS!
(If it wasn’t for the excessive waiting times, I would prefer the NHS over this)!
My child’s common condition can be managed privately at the renowned Priory for under £2000 including diagnosis, treatment plan, follow up, referrals etc etc so that’s where I’ll book instead. Most importantly, the enquiry response and booking process was concise and comprehensive, with care and competence.
I can see from other negative reviews that the healthcareclinic just gaslight everyone, reverting blame and refusing to acknowledge any mistakes which as far as I can see, lie solely with the receptionists.
12 augusti 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Miranda
Thank you for your feedback. We are genuinely sorry to hear about your experience and the frustrations you've encountered. However, we would like to address some key points to clarify our position and the steps we take to ensure a high standard of service.
Firstly, we strive to provide a welcoming and professional experience for all our patients, both in person and over the phone. We are committed to addressing any issues with our reception staff promptly. Any instances of unprofessional behavior are taken very seriously and are investigated thoroughly to ensure such behavior does not recur.
Regarding the issues you faced with communication and administrative processes, we regret any inconvenience caused. Our team continually works on improving our systems and communication channels to better serve our patients. The lapse in response you mentioned has been noted, and we are addressing it to prevent future occurrences.
We understand your decision to seek alternative care and respect your choice. We remain committed to improving our services and appreciate any feedback that helps us enhance our patient experience. Should you wish to discuss your concerns further or require additional assistance, please do not hesitate to contact us directly.
Thank you for bringing these matters to our attention.
Kind regards
MyHealthcare Clinic
Awful customer service and conduct
Awful customer service and conduct. Paid for a consultation and was supposed to receive a refund and further instructions, waitedbmonths to no answer. After cancelling my subscription, refused to refund as promised and had the audacity to attempt to charge me a further £200 for early termination. Stay well clear
1 augusti 2024
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Dominic E
Thank you for sharing your experience with us. We are sorry to hear that you were disappointed with our customer service, and we appreciate the opportunity to address your concerns.
We understand that you were expecting a refund and further instructions following your consultation. We sincerely apologise for any delays and regret any inconvenience this may have caused.
Regarding the £200 charge you mentioned, we would like to clarify that this amount was not an early termination fee, but rather a rejoining fee, which is clearly outlined in the terms and conditions of the contract you signed. We strive to ensure that all our patients are fully informed about the terms of their agreements, and we regret if there was any confusion in this instance.
We value your feedback and are committed to improving our services. If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to contact us directly.
Thank you again for bringing this to our attention.
Kind regards
The MyHealthcare Clinic Team
Detta är Trustpilot
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