Maria is a very friendly and patient-centred dentist with great knowledge and clear explanations. She gave a sensible plan and helpful suggestions.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
10/10. I would like to write this review based on the interaction I had with the manager at the clinic in Fulham, I believe her name is Rebekah. She was so helpful and friendly and was able to answ... Se mer
Företaget har svarat
Don’t bother with this clinic if you want to claim any of the health screens as part of your medical insurance. The team won’t issue any tailored letters needed for the insurance claim, without any ex... Se mer
This review is really for Kyle he is simply amazing ! Not the doctor Kyle is I hope management , or he should be he is super helpful , a natural communication angel . He can be contacted at customer s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
MyHealthcare Clinic is a comprehensive healthcare provider offering an array of medical and dental services designed to meet the needs of individuals and families. With convenient locations across London, our commitment to quality care and patient satisfaction ensures that you receive the best possible treatment close to home.
Kontaktuppgifter
5-11 Vanston Place, SW6 1AY, London, Storbritannien
- 0207 099 5555
- info@myhealthcareclinic.com
- myhealthcareclinic.com
4,2
Bra
9 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Problematic to say the least.
1 augusti 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Vanessac Hurst
We’re sorry to hear that we didn’t meet your expectations. We’d like to learn more about what issues you’re experiencing so we can resolve them. Please contact us via info@myhealthcareclinic.com so we can help.
Kind regards
Patient support department
This is a great medical company
This is a great company, all the staff do their upmost to help, a lovely lady sorted out an urgent prescription and Thabo made sure the chemist received it while under time pressure, it was first class service / efficiency 10/10!
28 juli 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Katie Cowell
Thank you for taking the time to leave us such a thoughtful review. We are pleased to hear that you received a first class service as this is the kind of service we aim to provide to all our patients. We greatly appreciate your feedback.
Kind regards
Patient support department
Superb treatment and service as usual
Superb treatment and service as usual. Makes one wonder why we bother at all with the NHS!!
Such a professional organisation, bang on time every appointment, and unrivalled care
Mark
27 juli 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Mark Elliot
Thank you for your review and kind words. We aim to provide all our patients with excellent care and service, we are glad to know that we have delivered just that with your experience. Thanks once again for the great review.
Kind regards
Patient support department
I was recommended to this clinic by a…
I was recommended to this clinic by a friend of mine who’s has being with them for a long time.
I went to see Dr. Theo for a quotation for an implant. He explained in detail the options without rushing and best suggestions for a best long term result. He is calm and gentle considering I get anxiety when have to do a dental visit, also his assistance is friendly and calm.
I was sent a plan treatment by Silindile and went through in details for options for best outcome payment. She is friendly and very helpful for any advise. I am glad I found them and 100% recommend the clinic. First time ever feeling relax and leaving relax I’ll be look after by them.
25 juli 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear RM
Thank you for your kind words! Your review made our day. We’re so happy to have you as a patient, and we’ll continue to work hard to give you the best possible experience. We are so grateful that you took the time to share your feedback with us.
Kind regards
Patient support department
I want to express my deepest thanks for…
I want to express my deepest thanks for the wonderful dental care provided by Dr Serafeim.
I am always happy with the service and advice I have received from him. Always professional and caring he takes the time to listen and throughly explain everything, putting me at ease, confident I am in safe hands.
25 juli 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Sally
We're grateful for your feedback. It's our pleasure to provide the best possible service to our patients, and we're glad that this commitment was reflected in your visit. Thank you for your review.
Kind regards
Patient Support department
friendly and efficient
friendly and efficient, and so refreshing to have a doctor listen and not to feel rushed. I'm really glad I came.
20 juli 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Mrs D Harris
Thank you for taking the time to leave such a thoughtful review. We are glad to hear that you had a pleasant experience at our clinic. We hope to be of assistance for all your future medical and dental needs.
Kind regards
Patient support department
Dr.Serafim and Myhealthcareclinic the best
I have been with Myhealthcareclinic for a while, and they have looked after me from day one. The service I receive from the staff is fantastic, and they always remember who I am when I walk through the door.Dr. Serafim is an excellent dentist. He took the time to explain every procedure he was doing. For example, when I got my teeth whitened, Dr.Serafim was very supportive, and thorough when explaining the process. He is a professional and has a naturally lovely personality. I would recommend Dr.Serafim to everyone. He is the best dentist I have ever had.
Thank you Dr.Serafim!
Sorry for the late review
12 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear MP
Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our clinic and that our services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.
Kind regards
Patient support department
I would like to say a very special…
I would like to say a very special thanks to Dr Theo and management both great customer service skills with dealing with a vulnerable patient
My hygienist Anjali is extremely the best ever her work is of high standards
29 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Sherene King
Thank you for sharing a review of your recent experience. Our team here at MyHealthcare Clinic is committed to providing high-quality patient service, and we’re thrilled to hear that we made a good
impression on you.
Kind regards
Patient support department
Invisalign with Serafeim
I recently completed Invisalign treatment with Serafeim and I could not be happier with the results! The whole process has been amazing- the very regular check ups meant that I felt reassured and well looked after, and the results speak for themselves. Serafeim explained every tiny process to me throughout, always making sure that I was happy with every step, and was always available over email if I had any questions. If I had a problem, he would ensure I could come in for an appointment ASAP- could not recommend him more! The reception are always so friendly too!
20 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Holly
Thank you for writing such a glowing review of our clinic. We’re thrilled to hear that you enjoyed your experience and were pleased with your treatment. Our team takes great pride in their work and it’s wonderful to see that their efforts are appreciated.
Kind regards
Patient support department
Imprecise with my healthcare clinic.The staff at the reception were very…
The staff at the reception were very cheerful and kind. Then the doctor I saw was very professional and explained everything to me very well and the advice he gave was very helpful too. Then the nurse who took my sample, also explained everything she was to do to me. I’m glad I went to the clinic and will definitely be coming to the clinic for my annual screening inshaallah.
13 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Hadiza Ingawa
Thank you for choosing our service and writing such a positive review. We’re glad to have you as a patient and we’ll do our best to continue delivering the high-quality experience you’ve come to expect.
Kind regards
Patient support department
My request for full dental implants
My request for full dental implants was assessed by Dr Del Monte, after taking a head X-ray and examining my remaining teeth, was able to advise a plan for my treatment. The plan was fully costed, and I was given every opportunity to ask questions.
While I am only in the early stages of the work, I can say that my treatment todate has always been considerate and I am given every opportunity to seek clarification. My extractions were entirely painless and in addition to any briefings in the surgery, I am provided with printed copy about how to manage my condition. Full telephone support has been offered.
A very personal and professional service.
14 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Frederick Oliphant
Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our patients. We’re glad to hear that you’ve been happy with our work and we look forward to continuing to deliver value and results in the future.
Kind regards
Patient support department
An Excellent Experience…
I believe Dr Patel is an excellent dermatologist and physician. Patient and a good listener. Highly competent in his assessment and a genuine interest in following up the results of his proposed treatment of my skin condition. I have felt greatly reassured of his diagnosis and treatment together with the amount of time devoted to my first appointment which lasted much longer than the appointed time
13 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Mr R Wiles
Our team always appreciates reading feedback like the one you left us! It confirms that we are making our patients happy and performing something right! Please notify us if you require any further assistance.
Kind regards
Patient support department
Great Dental Hygienist session
Great Dental Hygienist session - It always makes me painfully aware of how hard it is to clean the back of my teeth properly and thoroughly. While the kind lady said I was in a good state and could now come just twice a year, I opted for quarterly visits to keep up the good work. It feels so great having had the mouth clean. I want to keep it that way! Thank you!
8 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Mark
Thank you for taking the time to leave a positive review. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!
Kind regards
Patient support department
Professional in every way
I had corrective dental surgery to a crown following damaged caused by chiropractic treatment in a rack and frame. The specialist rectified the damage and all is well
6 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear George G
We greatly appreciate your kind review and are delighted we could help. We pride ourselves in excellent patient care and we are glad to know this was reflected. Please contact us if you have any further needs or queries!
Kind regards
Patient support department
Dr Rosanne is fantastic
Dr Rosanne is fantastic, she is advising on course of action and is very efficient. I would like to recommend the clinic and Dr Whitfield.
5 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Henry
Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.
Kind regards
Patient support department
Super professional help with friendly…
Super professional help with friendly and knowledgeable medical support! Happy to endorse and recommend
2 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear David Noble
Thank you for taking the time to provide us with such a thoughtful review. This is the level of patient care and service that we strive to provide to all our patients at all our clinics. We are pleased to hear that your experience with our medical team was pleasant.
Kind regards
Patient support department
Appointment was on time
Appointment was on time, in fact a little early. The doctor was thorough and dealt with the matter quickly, professionally, and friendly.
2 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Mr Stephen Greene
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best patient service, and we’re glad to hear that we succeeded.
Kind regards
Patient Support Department
Terrible website
Terrible website - you spend 10 minutes filling out all the details then they say the will send a confirmation email but nothing arrives (and no it's not in junk) and you have to start again and enter everything again but you still don't get the email so you can't don anything. I will not return or use a provider that can't get the basics working.
No easy way to contact them - apart from Trustpilot.
Waste of time.
6 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Mr C
Thank you for taking the time to review our service and bringing this matter to our attention.
We agree that web functionality is a key indicator of an overall patient experience. Upon further investigation it seems as if routine maintenance may have impacted your booking at the time and we sincerely apologise for the inconvenience you may have experienced as a result. We have taken steps to avoid this from happening again and hope that you will reconsider the use of our services.
Kind regards
Patient Support Department
Worst Doctors
I cancel my membership as well my wife's and baby. The reason is I have spent close to 1,000 pounds in 6 months in there, with private consultation with Dr. Marie and then the membership, because my baby has being sick all this time, and it took me just taking my baby to another country with the best doctors in the country for them to detect in one consultation what was wrong with her, and is effective. Something that none of the Doctors in MyHealthCareClinic could diagnosed or even suggest.
---------
To the reply from MyHealthCareClinic:
I know they want to blame it on the patient "you did not say this or that", "you forgot..." but it is not true, I know they have on their files what we said, and we said it ALL, they never check the ears or mouth of my kid, they were saying "It's allergies", but if they would have check when we mentioned "her breath is bad" or when we mentioned "she scratches her ears a lot" then they would have at least made an examination, but they didn't.
So MyHealthCareClinic don't blame it on me or the patient, your service provided on the past 6 months and 4 doctors that we saw was the worst I have seen in Europe and America.
1 juni 2023
Omdöme utan inbjudan
Svar från MyHealthcare Clinic
Dear Rodrigo Diaz
We acknowledge the concerns you have regarding your daughter's treatment and diagnosis and want to assure you that our team of clinicians provides exceptional care to all our patients. Based on the information available during your consultations, our doctors carefully assessed your daughter's symptoms and concerns, and recommended what they believed to be the most appropriate course of action.
We want to emphasise that our clinicians always strive to provide the highest level of care, making informed decisions based on the information presented at the time. However, we recognise the importance of addressing your concerns and providing you with the support you need. Additionally, as a valued member of MyHealthcare Clinic we are committed to addressing your concerns and providing feedback necessary to address your concerns. Our Patient Support department is available to assist you in scheduling an appointment with our Medical Director to answer any questions or concerns you may have in this regard.
Once again, we apologise for any inconvenience caused and we are committed to working with you to ensure your daughter's well-being.
Kind regards
Patient support department
Svar från MyHealthcare Clinic
Dear Chris
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service a 5 Star as we strive to provide just that for all our patients. We look forward to assisting you with your future medical and dental needs.
Kind regards
Patient support department
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