My Food Bag Omdömen 

1 007
TrustScore 3.5 av 5

3,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Terrible customer service! Toughest venison I've ever had and the pulled beef was slimey. So not worth the price. Cancelled our subscription after the first delivery but they keep trying to send me... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Se mer

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Betygsatt 5 av 5 stjärnor

I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire is... Se mer

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Betygsatt 5 av 5 stjärnor

Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after... Se mer

Företaget har svarat

Företagsinformation

  1. Online-matbeställning
  2. Leverantör av livsmedelsprodukter

Skrivet av företaget

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,3

Alla omdömen

(1 007)

60 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Great Food

Easy to order, i can’t order as a single person, so it means ordering for 3 nights of 2 person meals.
The meals are healthy & nutrient rich.
They’re better than food is fresh & remain so with the appropriate storage techniques. I didn’t waste food, unlike other similar companies.
They’re better than other companies that offer a similar service.

28 december 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Thanks so much for sharing this lovely review! We are so glad our meals were enjoyable and helped you prevent food waste. Our My Choice and Fresh Start range both have a 'serves 1' option if you want to give those a go too! - My Food Bag Foodies 💚

Betygsatt 5 av 5 stjärnor

Ordering is a breeze and meals are…

Ordering is a breeze and meals are delicious. Would recommend to anyone.

14 december 2025
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Svar från My Food Bag

Hi Hilaree, Thank you so much for the lovely review! We're thrilled to hear you're enjoying the meals and finding ordering easy. Your recommendation means the world to us! 😊 - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

Worst service ever

Worst service ever, second time in a row they take money of my account even after canceling my subscription, and when i did order 3 consecutive weeks , all 3 parcels came within 4 days , so I ended up throwing most of the food !
Will never ever buy again .

And im still going backwards and forwards about this as thet still get money out of my account even after emailing them .

15 december 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Admira, we’re sorry to hear about your recent poor experience with us. We appreciate you sharing your feedback and are sorry we couldn’t assist you as needed at the time. Your comments will be shared with the relevant teams to help us improve - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Awesome Meals so tasty!

8 december 2025
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Svar från My Food Bag

Heya Robyn, so glad to hear you've been enjoying our service! Thank you for your kind words - this is why we love to do what we do! - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

Terrible customer service

I requested a change to usual delivery day on the app as I wasn't going to be home. I then get a notification to advise my delivery will be being delivered before this time. I notified their customer service and was told we can't give a specific time,only a window. How can that be if you are quoting me a window that doesn't meet this. Was told nothing we can do for you, your problem. I have now cancelled my subscription and are moving to another provider who has much more flexible delivery time frames. Terrible customer service My Food Bag... shame on you.

6 december 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Amy, we’re sorry to have let you down with this and that this led you to cancel your subscription. We genuinely appreciate you sharing your feedback and are sorry we couldn’t assist you as needed at the time. Your comments will be shared with the relevant teams to help us improve. If you’d like to discuss this further, please feel free to get in touch with us at hello@myfoodbag.co.nz or 0800 469 366. - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

Being a long time customer they have…

Being a long time customer they have sent me a wrong order that I had saved. Never said anything but this time I did. They wouldn't accept that I had saved the one I wanted and said they couldn't change it. I didn't want the order but they wouldn't reimburse me so have now cancelled my subscription. I had taken a sreenshot of my order but they still said I hadn't saved it.

25 november 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Michelle, we're sorry to hear that you've had a recent poor experience with us regarding your recent order and its recipe selection. We take feedback like this very seriously and regret that, at the time, we were unable to help assist you with your issue. We’ll make sure your comments are passed on to the relevant teams. If there’s anything further that you’d like to discuss, you’re still welcome to contact us on 0800 469 366 or at hello@myfoodbag.co.nz

Betygsatt 4 av 5 stjärnor

Loved most of the meals.

Loved most of the meals.
Would like it if you could add air fryer times for some of the meals.
Would like it if we could choose different vegetable.

We are in our late 70,s and early 80’s and enjoy the step by step instructions.

19 november 2025
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Svar från My Food Bag

Hi Gail! Thanks so much for your feedback, we’re really glad to hear you’ve enjoyed the meals! We appreciate your suggestions about adding air-fryer instructions and offering more vegetable choices, so we’ll ensure to pass these on to the team. It’s wonderful to hear the step-by-step instructions are helpful for you both. Thanks again for sharing! - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

On the Monday before Labour Weekend

On the Monday before Labour Weekend, my wife contacted My Food Bag to advise we were unable to take delivery on a Sunday which was the day of delivery for the long weekend. We contacted them prior to 11.59pm Monday prior (contacted midday Monday) as per the terms of their cancellation policy. They told us to get knotted and there was nothing they could do about it. I then wrote to them informing them they were not honoring the terms of their cancellation policy - They didn't bother to reply. We therefore cancelled our long term subscription as we will not support a business which treats their customers in this way. I thought we had a good thing going until this occurred, now we are off to try another provider instead.

20 oktober 2025
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Svar från My Food Bag

Hi there Sam, we’re really sorry to hear about your experience. That’s never the impression we want to leave, and we truly appreciate you taking the time to share your feedback with us.

It looks like our team has responded to your original email, so apologies if you haven’t seen that just yet. Please note, we take feedback like yours very seriously, and we’d really love the chance to discuss this further. If you would like to, please don’t hesitate to reach out to us at hello@myfoodbag.co.nz or 0800 469 366.

Betygsatt 1 av 5 stjärnor

Terrible

The food never tasted good and the recipes were terrible i will never ever get again terrible nadia doesnt know how to cook.

30 oktober 2025
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Svar från My Food Bag

Hi Alistair, we're sorry to hear that you've had a recent poor experience with us. We take feedback like this very seriously. We’ll make sure your comments are passed on to the relevant teams. If there’s anything further you’d like to discuss, you’re still welcome to contact us on 0800 469 366 or at hello@myfoodbag.co.nz

Betygsatt 1 av 5 stjärnor

Offer a promo and then renegged.

Hardly ever use myfoodbag. On a budget, so do like to try it when they offer a promo or discount. I took up a promo on one of their emails. 50% off for first delivery and then a free gift on next delivery.
I recieved an email advising they would not honour the promo and would be charging full amount. This was about 8 hours before the charge would be put through to credit card. They then charge the full amount. No time to get resolved.
They cliam there is another 'account on my profile'. ?? i have emailed to try to sort out before the charge went through but they did not reply. They charged the full amount and would not honour their offer.

edit: and then myfoodbag reply to this review but no apology or solution or refund?? so much for their 'customer love' team. I would like a resolution please. There is no explantion of why they made the error. Just 'that must be frustrating'??. yes. hence this review. I didnt 'miss out' on the promo. I applied the promo and foodbag instead chose to remove the promo code and charge my credit card the full amount.

27 oktober 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Mel! Thanks so much for sharing your feedback. We’re really sorry to hear about your experience, we can understand how frustrating it must’ve been to miss out on the promo you were expecting.

It sounds like there may have been another account linked to your details, which can affect promo eligibility. We completely get that this situation wasn’t ideal, especially with the timing of the charge. For more information around this, please feel free to refer to our terms and condition or you can always email us at hello@myfoodbag.co.nz

Thanks again for taking the time to pass your feedback.

Betygsatt 3 av 5 stjärnor

Some of the meals are good

Some of the meals are good, around 4 stars (out of 5). While others are 2 or 3 star. The issues are often the vegetable options accompanying the meat – can be mushy or over-cooked if using their settings. Also there is a lot of waste in the packaging.

14 oktober 2025
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Svar från My Food Bag

Hey Brian, thanks for letting us know of the quality issue you have been facing regarding our produce. If you come across any further problems with your vegetables, please email us at hello@myfoodbag.co.nz with pictures, so that we can follow up with our suppliers - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Absolutely love these meals

Absolutely love these meals. Super easy very very delicious and filling

15 oktober 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Heya Brenda, so glad to hear you've been enjoying our service! Thank you for your kind words - this is why we love to do what we do! Giving kiwi families some inspiration and passion for food - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

Food never even arrived.

Food never even arrived.
Waiting for ages as it usually arrives around 2 so we plan to have dinner with it. Like, we're hungry. Why is it not here when they said it would be at the latest.
I have these meals with my son when I have him and am very disappointed.
I don't need it now obviously, not spending $30 per meal just for excess servings for myself. I've been waiting for a reply from their FB and live chat for an hour.
It was out for delivery at 1247pm. It's been in the van for over 5 hours. That ain't fresh.
States delivery before 5pm and noone messaged to advise it would be late as stated in website.
Still no reply from customer service.

Update.. arrived at 6.15pm like we don't need this 6 hour van incubated food anymore. The box was soggy cause the ice packs were half defrosted. The veges weren't warm. The meat was cold but pretty shabby.
We ended up cooking a budget ass TV dinner meal with what we had instead of something we hoped would be amazing.
Still no reply.

13 oktober 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Nyssa, we're sorry to hear about the recent poor experience you've had with your delivery. This is absolutely not the standard we aim to deliver, and we understand how frustrating it must have been to wait for your meals, especially when you were planning on cooking dinner.

We can see that our team has responded to your email, and they’re currently investigating the delivery issue in detail. Once the investigation is complete, we’ll be back in touch with a resolution.
We sincerely apologise for the delay, the condition of the box upon arrival, and the lack of timely communication. Your feedback is incredibly important, and we’re working closely with our courier partners to ensure this doesn’t happen again. Thank you for taking the time to share your experience, we’re committed to making this right. My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Tasty food.

Tasty food.
Quick and easy
No prep needed (ready made)
What more could you ask for

27 september 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Gari! We're happy to hear that you've been enjoying our Made meals. We appreciate your feedback and have passed this onto our Chefs as well. Hope you continue ordering our Made meals! - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

Highly recommend!

We’ve been using My Food Bag for the past 6 weeks or so and are loving it! We mostly go for the quick 15-30 minute meals as we have young children and everyone is enjoying the variety and taste. The portions are generous and there’s a huge amount to choose from each week. Some of the meals really feel like restaurant quality and taste. Highly recommend!

8 oktober 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Sarah! We're so happy to hear that you are enjoying the convenience of our service, especially with our Quick & Easy dishes. Taking the stress out of dinnertime is exactly what we aim for, so it's wonderful to know it's making a difference for you and your whanau. - My Food Bag Foodies

Betygsatt 1 av 5 stjärnor

Warning for anyone considering My Food…

Warning for anyone considering My Food Bag

I’m sharing my experience to help others be cautious. I recently went on the My Food Bag website just to look around and select some meal options, not realizing that this process wasn’t simply a mock trial. Shortly after, I received an email saying my credit card had expired — from an account I hadn’t used in over five years.

When I tried to cancel the order, I was told it was too late and that if I didn’t pay, the matter could be referred to Baycorp. I find it concerning that an order could be placed without a valid or current payment method.

It’s disappointing to see how rigid the process is and how little flexibility is given in genuine mistakes. I would strongly recommend others double-check what they’re signing up for before completing any selections on the My Food Bag website.

7 oktober 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Joan, we're sorry to hear that you've had a recent poor experience with us. We take feedback like this very seriously and regret that at the time we were unable to help assist you in your request. We’ll make sure your comments are passed on to the relevant teams. If there’s anything further you’d like to discuss, you’re still welcome to contact us on 0800 469 366 or at hello@myfoodbag.co.nz

Betygsatt 4 av 5 stjärnor

Good but...

The premade food is generally quite good and satisfying. However, many of the dishes that include tomato purée tend to be a bit overpowering. It would be great if the tomato flavour could be toned down to let the other ingredients shine through more clearly.

25 september 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Thank you for your feedback Henri. We appreciate you voicing your concerns around the use of the tomato puree within our Made meals. We are always looking for ways to improve our Meals so suggestions like yours is helpful indeed. We've let our chefs know and can't wait to provide you new and improved meals in the future. Thank you for your support. - My Food Bag Foodies

Betygsatt 5 av 5 stjärnor

I like the fact that I know what I am…

I like the fact that I know what I am cooking for dinner ever night and not worrying about what to do different.

23 september 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Kirsten! Thank you for your kind words. We're so glad to hear that you've been enjoying the convenience of our service. Making dinner time that much easier is exactly what we aim for, so its amazing to hear that this is making things easier for you! - My Food Bag Foodies

Betygsatt 4 av 5 stjärnor

It’s really easy to follow recipes and…

It’s really easy to follow recipes and super convenient meals. Don’t have to put much effort into planning weekly dinners or deal with the hassle of food shopping

8 september 2025
Omdöme utan inbjudan
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Svar från My Food Bag

Hi Ashley! We're so happy to hear that you are enjoying the convenience of our service. Taking the stress out of dinnertime is exactly what we aim for, so it's wonderful to know it's making a difference for you. - My Food Bag Foodies

Betygsatt 4 av 5 stjärnor

Tasty, variety and big portions

Tasty, quality meals. Portions are big enough to provide dinner and lunch for me. Plenty of variety - I like the way new meals are introduced each week!

22 september 2025
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Svar från My Food Bag

Hi Andrea, glad to hear that you've been enjoying the meals that we are providing. We value your support and hope to continue providing delicious meals.

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