Very helpful staff always very polite and patient, a pleasure to talk to and always help resolve any issues swiftly and promptly ... thanks Paul
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Se mer
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I had an excellent experience. It can be stressful when you get into financial difficulty but I was never pushed, not once. It’s a breath of fresh air.
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The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Se mer
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Företagsinformation
Skrivet av företaget
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Kontaktuppgifter
9 George Square, G2 1DY, Glasgow, Storbritannien
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Utmärkt
450 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Moving forward
I have been in debt for a long time and found talking to my debtors very difficult , hostile some what aggressive , not this lady I felt she cared and was very compassionate and understood how difficult just talking can be , not this lady she made me feel calm and relaxed and actually cared about my circumstances. Made dealing with my debt so much nicer and I can see a light at the end of the tunnel again .
15 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time to provide feedback. We know it can be difficult to talk about debt, and we’re so glad our advisor made you feel supported and at ease. It’s great to hear you now feel more positive and can see a way forward.
Svar från EP Financial Solutions
Thank you for the review; we are pleased to know you found the teams service to be helpful.
Very rude and not helpful at all.
I spoke to this company twice in the last three weeks. Each time I call in they are all chirpy until you tell them your name. I found the advisors tone changed immediately upon asking my details. We are all human being regardless of which part of the world we are from. I was born in this country. Indirect racism unfortunately.
10 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We’re sorry to hear that you’ve come away with this impression after speaking with our team.
At EP Financial Solutions, our approach is always to listen first and never judge. We aim to treat every person with compassion and respect, regardless of their circumstances. The experience you’ve described doesn’t reflect the standards we work to uphold.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will make sure this is reviewed promptly.
Appreciated that someone listened to…
Appreciated that someone listened to understand, rather than listen to respond. There is always a solution.
6 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thanks you for taking the time to provide feedback. It is always pleasing to read that our team have listened and understood.
Very helpful and well informed adviser.
Very helpful and well informed adviser.
Understood the situation very well and provided good advice regarding future action.
9 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We appreciate the review, thank you. Glad to know our advisor was helpful and well informed.
Svar från EP Financial Solutions
Many thanks for the review.
The advisor was very compassionate!
The advisor that I spoke to was incredibly understanding of circumstances and gave me some reassurance that things do get better. I wish I caught his name because he deserves some recognition for going the extra mile!
8 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time to provide feedback. We are glad to know our team member has been compassionate and understanding.
Very helpful reassuring put my mind at…
Very helpful reassuring put my mind at rest
8 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for the review, it is appreciated.
It was an open communication…
It was an open communication surrounding
With professionalism.
7 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time to provide feedback. Glad to know you were happy with how we engaged.
Easy as that
With the memmber off staff i had to help me the bill has been paid and account n9w closed. Was happy to listen to all my questions and by working together was able to get it all paid. Was there to help not judge thanks for your help
8 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for sharing your experience. We’re glad our team could support you and that everything was resolved smoothly.
Overdue non existent IONOS account
Chasing me for a non existent IONOS invoice on an account that I closed @5years ago. ended up sorting it directly with IONOS. No payment required
3 september 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We’re sorry to hear about your experience.
We understand it would be concerning to receive correspondence about an account you believe to be closed. We only act on instructions from our clients and always seek to ensure any information provided to us is accurate and up to date.
If the account in question was closed and no payment was required, we’ll be happy to confirm that our records reflect this correctly.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will make sure this is reviewed promptly.
Very helpful and considerate options
Very helpful and considerate options
2 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
We are pleased to know you found your interaction with us to be helpful and considerate. Thank you for the review.
No one likes a debt collector so I…
No one likes a debt collector so I can’t give them five stars, but they were professional, informative and helpful.
1 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for the review. We are pleased to know that you found our team members professional, informative, and helpful.
The lady was very professional
The lady was very professional. Unlike the customer service from Plusnet
1 oktober 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time to provide this feedback. We appreciate the review.
Excellent customer service great support
Excellent customer service great support
26 september 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time to provide a review. It's great to know you received excellent customer service.
Good development in connectivity
Good development in connectivity, but very hard to access investment to grow.
23 september 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for the review.
Don't be frightened
Your team made things easy to understand and put my mind at ease when doing a payment plan. My past dealings with creditors had left me frightened, from the go your team treated me like friends,
22 september 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
That is great to hear. We appreciate this feedback and are glad to know that the team made things easy.
They are very professional
They are very professional.
They try to help their customer.
Love all of them. ❤️❤️❤️❤️❤️
18 september 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking the time to provide this feedback, it is much appreciated.
Big thanks to Sean for being very…
Big thanks to Sean for being very informative and great communication!
17 september 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you, we'll ensure to pass the feedback onto Sean.
Understanding
Good customer care service and understood everything and sorted out was a nice experience to be understood
12 september 2025
Omdöme utan inbjudan
Svar från EP Financial Solutions
Thank you for taking time to provide the review. We appreciate it.
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