mydome Omdömen 

209
•
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Totally unacceptable customer service. Does not respond to e-mails, feedback form or phone calls. Probably a scam organisation as no response given to emails or telephone messages. Faulty p... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Se mer

Betygsatt 5 av 5 stjärnor

Has made us feel that we and the house are safe and secure when we go out or away for the last approximately 10 years. Much easier to install and operate than many alternatives we have tried, an... Se mer

Betygsatt 5 av 5 stjärnor

Just thought I'd tell you my experience with my dome, My driveway alarm stopped working so I contacted mydome customer services. Could not be happier with their response replaced the faulty base un... Se mer

Företagsinformation

  1. Smartshop
  2. också i
  3. Elapparater
  4. Gör-det-självbutik
  5. Leverantör av säkerhetssystem

Om mydome

Skrivet av företaget

mydome | Protect your home

mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.

When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.

Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

209 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(209)

20 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

the kits work as described and so far…

the kits work as described and so far customer service has been excellent. mydome have gone above and beyond in sorting out a small issue i had. i would highly recommend them to friends and family

27 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Driveway alarm - 5 Stars.

Driveway alarm. ‘Mydome’ gives excellent customer service which is rare these days. I purchased a base unit and two sensors, one for the front driveway and one at the rear of my property. They work brilliantly, a different tone set for each, letting me know if someone is approaching the house. An issue developed with my base unit and so I emailed the seller. It was a few weeks until the same model was in stock but received it in the post, along with a complimentary doorbell. Their communication is very good and they seem intent on building a happy customer base. I would have no hesitation in buying products from this company again. 5 Stars from me. 👍🏻

6 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Driveway Alarm - Great Product

I have just installed the driveway alarm with a third sensor. I got to tell you it really works very well. I can silence it through the day and set the chime at night. Confident should anybody approach I will know. Great product.

6 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Affordable and super simple to install.

I sent for and received the double sensor system and it arrived on time and in perfect condition. I also sent an email to Customer Services to enquire if it was possible to add extra receivers and again I had a very prompt and helpful reply.
After unboxing the sensors and receiver I then followed the simple set up guide and programmed individual alerts for each one. Everything worked fine so I then introduced a timer and now the whole system in in place, all working perfectly even though I live in a cottage bungalow with thick stone walls.
Within the next week I shall introduce another sensor and receiver.
This is remarkable affordable and most certainly easy to install.
The customer service is quick to respond, very helpful and polite.
Highly recommended.

26 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Professional Service and Customer Care

Professional Service and Customer Care

Had to contact customer concerning an unforeseen and unexpected problem with a motion sensor. The unit had been working efficiently. Customer care were quick to respond and able to identify and rectify the issue. A replacement part under warranty at no expense. A very professional service. Thankyou.

19 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I contacted mydome customer services…

I contacted mydome customer services for advice when my driveway alarm reciever developed a fault. As it was still within the warranty period a replacement was dispatched within days. Excellent communication, first class customer service from Nadeem Esa. Quality goods from a company that cares. Thankyou.

29 juli 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 star treatment

Had a problem with my receiver but contacted my dome without hesitation replaced my unit,5 star treatment, on my 2nd unit they found a fault with them all and gave me an option to have an alternative model or wait 3/4 months till they got the unit through, all this even though my unit was out of warranty absolutely fantastic customer service

27 juli 2022
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Driveway Alert.

Driveway Alert, the receiver failed after six months, I have contacted the company by phone and by email, but they do not call back or reply to emails.
They have now contacted me after a week and I will add further comments when the issue is resolved.
One week on and Mydome have not made further contact with me to resolve the issue. Very disappointed.
The company have now replaced the faulty receiver. Thank you. So I am now a happy customer and I have changed the Star rating from 1 to 3 stars.

15 juli 2022
Omdöme utan inbjudan
Logotyp för mydome

Svar från mydome

Hi there Adrian, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Tracey

Betygsatt 5 av 5 stjärnor

Had an issue with a driveway sensor

Had an issue with a driveway sensor, they gave great troubleshooting steps over the phone, however the unit was faulty. Great communication via email and replaced the unit no issues. Brilliant customer service and communication. Would highly recommend this company.

22 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product and service - highly recommended

Have had Arctic II product for 6 months and it works brilliantly. I’ve also just contacted their customer service team to swap over my door bell cover and they were superb - quick, efficient and very helpful. Look no further if you need a wireless door bell kit!

20 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A Christmas gift that has proved to be…

A Christmas gift that has proved to be excellent value, as they say, it does what it says on the tin.
Had a minor problem, contacted the support team and received a positive response within days. I highly recommend Mydome.

6 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I e mailed the support team at my dome…

I e mailed the support team at my dome regarding clarification on detection abilities of their different gas detectors.
I was very impressed with the very quick response time and honest feedback from Nadeem. Unfortunately they do not have a detector for R32refrigerant at this time, however I look forward to using their products in the future.
Mydome certainly seem to have a very efficient knowledgeable technical team to support what appears to be a good product.
Thank you.

24 maj 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product and i would highly…

Great product and i would highly recommend it. You don't have to be home as the switch comes on and off at your desired set time...Also very easy to install and great for security when you are not home or on holiday.

23 maj 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommend.

Chose this company. because it looked good value for the quality, Was not wrong. Had a small problem ,so I rang the number , So good to be answered by a human. No hassle .No problem ,instantly said they would send a replacement. Well done Oliver. service as it should be. Highly recommend "Mydome"

19 maj 2022
Omdöme utan inbjudan

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