My protection specialist was Christian Emeterio who was very good at explaining the Service Agreement. He was very patient and friendly with me and with my bank. I received and printed the AutoGuard... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very predatory cancellation practices. Do not enter into a contract with this company. Unlike reputable companies in this space which allow you to simply cancel over the phone. This company wants you... Se mer
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Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Se mer
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I spent hours on the phone with them they sold me on everything I bought the package which over the life of the insurance will cost me $6,000. Well I looked it up afterwards and found out that they on... Se mer
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Företagsinformation
Skrivet av företaget
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Trustpilot only posts half the good reviews we receive, but ALL of the bad ones.
Kontaktuppgifter
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, USA
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Medel
317 omdömen
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Svar från MyAutoGuard
Thank you for your 5-star review! We’re delighted to hear that you found our representatives easy to talk to.
Our team is committed to providing friendly, knowledgeable, and professional service, and we’re glad we could make your experience a positive one.
Thank you for choosing My Auto Guard! We truly appreciate your support.
I agree that your company has a lot to offer!
I agree that your company has a lot to offer, but after thinking about it, I can't in good conscience agree with paying $183.00 each month for the policy. I won't have it, PERIOD! I have a car payment, car insurance payment, phone bill payment, death insurance payment, rent payment, gas payment. Look I'm already on a monthly basis, pulling my hair out, I don't need anymore confusion in my life. And I know about the rates for repairs on cars, but with only 11,000 miles, on an 2025, if that car has any serious problems within the 1yr and 2 months, THAT CAR IS GOING STRAIGHT BACK TO TOYOTA! So, I'm requesting right now, to CANCEL MY POLICY!
25 juni 2026
Svar från MyAutoGuard
Thank you for your honest feedback. We completely understand that every customer has different financial priorities, and we respect your decision. Your payment isnt anywhere near $183??
Our goal is never to add financial stress but to provide protection against the unexpected costs of vehicle repairs. We appreciate that you recognized the value our coverage offers, even though you ultimately decided it wasn't the right fit for your current situation.
If you wish to cancel your policy, our customer service team will be happy to assist you in accordance with the terms of your agreement. Should your needs change in the future, we would be honored to have the opportunity to serve you again.
Thank you for considering My Auto Guard, and we wish you the very best.
surprised
didn't even think i could get coverage on my truck with so many miles. they had a plan to give me peace of mind
11 juni 2026
Omdöme utan inbjudan
Svar från MyAutoGuard
Thank you for your fantastic 5-star review! We're so glad we were able to help you find a coverage option for your truck.
Every vehicle and situation is unique, and our goal is to offer protection options that provide peace of mind whenever possible. It's great to hear our team was able to find a plan that met your needs.
Thank you for choosing My Auto Guard! We appreciate your trust and look forward to serving you.
MyAutoGuard's flexible payment options…
MyAutoGuard's flexible payment options and ASE-certified mechanics made my car ownership stress-free.
8 juni 2026
Omdöme utan inbjudan
Svar från MyAutoGuard
Thank you for your outstanding 5-star review! We're delighted to hear that our flexible payment options and access to ASE-certified repair facilities have helped make your vehicle ownership experience less stressful.
Our mission is to provide dependable protection, affordable coverage options, and peace of mind when unexpected repairs arise. Your feedback means a great deal to our team.
Thank you for choosing My Auto Guard and for your recommendation!
⭐☆☆☆☆ If I could give Auto Guard 0…
⭐☆☆☆☆ If I could give Auto Guard 0 stars, I would.
I purchased an extended warranty for my 2020 Cadillac Escalade from Auto Guard after being told my vehicle qualified for coverage, even though it already had high mileage. Before purchasing, I specifically asked questions because I wanted to make sure this company was legitimate. The sales representative was very aggressive but assured me the coverage would begin after the required 30-day and 1,000-mile waiting period. I was also told my oil changes would be covered.
After my coverage became active, I took my vehicle to the Cadillac dealership for a routine oil change. During the inspection, the technician found an engine-related issue and contacted Auto Guard to start a claim.
Instead of honoring the contract, Auto Guard repeatedly asked for maintenance records, which I provided. After more than a week of delays, they denied my claim and even refused to pay for the oil change that I was told would be covered.
My experience has been extremely disappointing. They had no problem taking over $4,500 for the warranty and collecting monthly payments, but when it came time to use the coverage, they found reasons not to pay.
I feel completely misled by the promises made during the sales process. If a company is willing to sell you a warranty, they should stand behind the coverage they advertise.
I am currently considering pursuing legal action and filing complaints with the appropriate consumer protection agencies because I believe consumers deserve better than this.
I strongly encourage anyone considering an Auto Guard warranty to thoroughly research the company, read every detail of the contract, and understand exactly what they are agreeing to before spending thousands of dollars.
This has been one of the worst customer service experiences I’ve ever had.
29 juni 2026
Omdöme utan inbjudan
Svar från MyAutoGuard
We’re sorry to hear that you are disappointed with the outcome of your claim and appreciate the opportunity to respond. You told us your car was in great running condition with no problems, however you filed a claim right after the validation period for repairs that your car had present in February. You failed to mention these problems with us when asked and we have proof all of these repairs your car needed BEFORE coverage purchase date. Pre existing problems are not covered as you were advised.
We respectfully disagree with the characterization of your experience. Before any claim determination is made, our claims department conducts a thorough review of the repair facility's findings, available vehicle history, prior repair records, maintenance documentation, and the terms of the coverage agreement.
In this case, the claim was not denied simply because a repair was requested. The review identified documented conditions that existed prior to the effective date of coverage, as well as other factors relevant to the claim determination under the terms of the agreement. Vehicle protection plans are designed to cover eligible mechanical breakdowns that occur after coverage becomes effective and are not intended to cover pre-existing conditions.
We understand this outcome is frustrating and recognize that you disagree with the decision. However, we stand behind the claim review process and the determination based on the documentation available. If you believe additional information or documentation should be considered, our claims team remains available to review it.
Thank you for your feedback.
Repair records dated 2/20/2025 (124,979 miles) document a dead CUE/radio with communication faults that was diagnosed and repairs declined prior to contract sale. Current failure is consistent with the previously documented condition.
Prior repair records document worn stabilizer links requiring replacement before the vehicle was sold. The current steering click is attributable to the same pre-existing condition.
Tire pressure monitoring system concerns were diagnosed prior to contract sale, with two TPMS sensors recommended and repairs declined. The current TPMS complaint is a continuation of the previously documented condition.
DTC P06DD and a failed oil pressure control solenoid were diagnosed and repairs declined prior to contract sale. The same fault remains present, indicating a pre-existing condition rather than a new mechanical breakdown.
Inspection photos show extensive long-term oil saturation and debris accumulation consistent with a pre-existing condition. Additionally, no verifiable maintenance records were provided documenting an oil service between 124,980 and 156,117 miles (over 31,000 miles), as required under the manufacturer's maintenance schedule.
Seem to be good as far as signing you…
Seem to be good as far as signing you up explained everything.!! The real test will be when I have to use the service.! How seem less will it be then.?
25 juni 2026
Svar från MyAutoGuard
Thank you for your 5-star review! We're glad to hear your enrollment experience was smooth and that our team took the time to explain your coverage clearly.
We understand that the true value of any protection plan is demonstrated when it's time to use it. Our goal is to make the claims process as smooth and efficient as possible while providing the support you need along the way.
We appreciate your trust in My Auto Guard and look forward to being there for you whenever you need us. Thank you for choosing us!
Svar från MyAutoGuard
We’re sorry to hear that your experience did not meet your expectations. Providing excellent customer service is one of our highest priorities, and we regret that we fell short in your case. However most the time we find these claims to be highly exaggerated.
We would appreciate the opportunity to learn more about your experience and address any concerns you may have. Please contact us directly, and a member of our team will be happy to assist you.
Thank you for your feedback.
They treated me like I’m not human……
They treated me like I’m not human… they have AI talking to you and no real person…… they kept passing me through AI computer and never a human being….
25 juni 2026
Svar från MyAutoGuard
We’re sorry to hear about your experience and appreciate the opportunity to clarify. Your statement is false and very misleading.
We do not use AI in place of our customer service representatives. While callers are initially greeted by an automated phone menu to help route them to the appropriate department, all customer support and claims assistance are handled by live representatives.
We regret if your experience gave a different impression and apologize for any difficulty you may have had reaching the appropriate team member. If you still need assistance, please contact us directly at [email/phone], and one of our representatives will be happy to help.
Thank you for your feedback.
I bought a warranty for an older…
I bought a warranty for an older vehicle. I paid $179 a month for this coverage. When the vehicle needed a repair the claim was denied because they claim the vehicle has a "Salvage" title. This is untrue. I even sent them a copy of my title. They refused to honor the contact and cancelled my coverage. They also refused to refund and money I've paid in because they claim I'm in breach of contract because of the salvage title. Be very careful with this company. I would definitely look elsewhere for coverage.
15 juni 2026
Omdöme utan inbjudan
Svar från MyAutoGuard
We’re sorry to hear about your experience and appreciate the opportunity to respond.
We respectfully disagree with the characterization of this matter. Coverage eligibility and claim determinations are based on the information available during the review process and the terms of the agreement. When questions arise regarding a vehicle's eligibility or title history, they must be resolved in accordance with the policy provisions before coverage can be applied.
Regarding your refund concerns, your agreement was a month-to-month coverage plan. Refund eligibility is governed by the terms of that agreement and is not the same as a prepaid service contract.
We understand your disappointment and would be happy to review any additional documentation you believe is relevant. Please contact us directly at so we can further discuss your account.
myAutoGuard cannot be trusted
myAutoGuard cannot be trusted. The company is liars false information. Try to get you signed up and refuse to let you cancel the policy. I’m having to go to the courthouse Monday to get this taken care of.
27 juni 2026
Omdöme utan inbjudan
Svar från MyAutoGuard
You are not a customer of ours. We respectfully disagree with the statements made in this review.
After reviewing our records, we have been unable to locate an account or customer relationship matching the information provided. As a result, we are unable to verify the events described.
My Auto Guard does not prevent customers from canceling their coverage. Cancellation requests are handled in accordance with the terms of the applicable agreement, and our team is available to assist customers throughout that process.
If this review relates to a My Auto Guard account, we encourage you to contact us directly with your account information so we can investigate and assist. Otherwise, it is possible this review was intended for another company.
Thank you.
I did not realize when I signed up that…
I did not realize when I signed up that when I was told you people pay for the oil change and the tires that I was to be reimbursed not actually paid for
25 juni 2026
Svar från MyAutoGuard
Thank you for your feedback. We appreciate the opportunity to clarify this for both you and future customers.
We apologize for any confusion regarding your maintenance benefits. For eligible services, such as oil changes, payment is made directly over the phone to service provider during the oil change.
We appreciate your feedback, as it helps us improve how we explain these benefits during enrollment. If you have any questions about using your maintenance benefits, please contact our customer service team—we're always happy to help.
Svar från MyAutoGuard
Thank you for your feedback. We're sorry to hear you've decided that the coverage is not right for you after you just bought it.
Our goal is to provide customers with protection and peace of mind, while ensuring they have the information needed to make an informed decision. If your needs have changed or you have questions about your coverage, our customer service team would be happy to assist you.
We appreciate your feedback and the opportunity to serve you.
Customer service was outstanding and…
Customer service was outstanding and cost was affordable!
26 juni 2026
Svar från MyAutoGuard
Thank you for your wonderful 5-star review! We’re delighted to hear that you found our customer service outstanding and our coverage affordable.
Our goal is to provide exceptional service while offering quality protection at a price that fits our customers' budgets. Your kind words mean a great deal to our team.
Thank you for choosing My Auto Guard!
TRASH NEVER WILL USE AGAIN OR RECOMMEND…
TRASH NEVER WILL USE AGAIN OR RECOMMEND STAFF IS CRAZY AND RUDE
25 juni 2026
Svar från MyAutoGuard
We’re sorry to hear that your experience did not meet your expectations. Providing professional, respectful customer service is a core value of our company, and we take feedback like this seriously.
We respectfully disagree with the characterization of our staff, as we strive to treat every customer with courtesy and professionalism. If there was a specific interaction that led to your concerns, we would welcome the opportunity to review it internally and address any issues.
Please contact us directly so we can better understand your experience and work toward a resolution. Thank you for your feedback.
Prom service
25 juni 2026
Svar från MyAutoGuard
Thank you for your 4-star review! We’re glad to hear you had a positive experience with our service.
We appreciate your feedback and your support. Our team is committed to providing professional, reliable service, and we look forward to continuing to earn your trust.
Thank you for choosing My Auto Guard!
Svar från MyAutoGuard
We’re sorry to hear about your disappointment and appreciate the opportunity to respond.
After a thorough review, your claim was evaluated in accordance with the terms of your agreement and the supporting documentation available at the time of the claim. Based on that review, the claim was determined to involve a condition that did not qualify for coverage under the policy terms because you had more miles last year than you do this year at inception date and filed a claim after the wait period illustrates a pre existing condition.
Claim decisions are made using repair documentation, vehicle history, and other supporting records and are applied consistently to all customers. We understand this outcome may be frustrating, but we respectfully disagree with the implication that the claim was denied without cause.
If you would like to discuss the determination further, please contact us directly. We would be happy to review the decision with you.
I’m new to Autogard
I’m new to Autogard but hopefully will reap the benefits in the coming months.
25 juni 2026
Svar från MyAutoGuard
Thank you for your 4-star review! We're excited to welcome you to the My Auto Guard family.
We appreciate the trust you've placed in us and look forward to providing you with the protection and peace of mind your coverage is designed to offer. If you ever have questions or need assistance, our team is here to help.
Thank you for choosing My Auto Guard!
You are left in the dark. No one knows anything while you have no car.
My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no payment from Autoguard. The claims reps all speak condescending and customer service has to do their job and claims job which essentially what Autoguard can't do. This company cannot get their IT going to pay these car shops? We are frustrated. Our car is sitting at a shop right now We have rental car coverage but again there wasn't enough labor hrs in invoice to be accommodated. In the meantime we don't have our car, no answer from Autoguard. We are stuck with them right now. I would not recommend their company. Customer service department which is a separate department from their claims has really been the saving grace. I still wouldn't recommend company Try another.
24 juni 2026
Omdöme utan inbjudan
Svar från MyAutoGuard
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you experienced during your claim and understand how stressful it can be to be without your vehicle. However your claim was paid so there is no wait on our end.
We appreciate your recognition of our Customer Service team and are pleased they were able to assist you throughout the process. We also acknowledge your concerns regarding communication and understand the importance of timely updates during a repair.
Your claim has been approved. We sincerely appreciate your patience while this matter was being completed.
Your feedback is valuable to us, and we are continually working to improve our claims process and communication. Thank you for giving us the opportunity to serve you, and we wish you many safe miles ahead.
This is my second review.I am still…
This is my second review.I am still having problems getting a refund.It's been three months since I have called.And called and called each time I get transferred to different departments, so I have started recording every conversation I have with oxcar, which is now autograud at first. They didn't even show me having an account even though I've been paying for 3 months. I emailed him 3 times they did reply back. Telling me they were going to rectify the situation. But I am still waiting. The initial problem was lack of details in starting a new policy from the one that I already had. They wanted me to drive my car. An additional 1000 miles, which I had already driven my car 1000 miles with the first policy. They did not explain this to me when I said that. I would gladly. Upgrade, even though I thought I already had the best posse that they offered. After I told them that I did not want to drive my car.An additional one thousand miles just leave me with the policy.I already have the sales agent at the time said he would check to see if they would wave the one thousand miles since I have already done so never heard back from him. So I called and asked for him, especially got him on the phone. He realised who I was and hung up on me, i am still pursuing a refund of $179 that they took out of my account. I no longer do autopay, because of this. It took 179 out, then they took 159 out. And then they took $49 out within 2 days. So be aware if they call you to renew what the better policy, make sure you get all the information to make an informed decision.
5 april 2026
Omdöme utan inbjudan
Svar från MyAutoGuard
We’re sorry to hear that your experience has not met your expectations and appreciate the opportunity to respond.
My Auto Guard is a separate company from Ox Car Care, although certain customer accounts transitioned to our administration. We understand that this transition may have created confusion, and we regret any frustration it caused.
Our records indicate that your concerns have been reviewed, and our team has communicated with you regarding your account and refund request. We also take allegations regarding customer service interactions seriously and will review them internally.
We strive to ensure customers receive clear information regarding coverage, eligibility requirements, billing, and policy changes before enrollment. If there are any remaining questions regarding your account, our management team remains available to assist you directly.
Thank you for your feedback.
Cause you kept trying to go in my…
Cause you kept trying to go in my account when there isn't any money there.
19 juni 2026
Svar från MyAutoGuard
We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
After reviewing your account, our records indicate that the payment attempts were made in accordance with the payment dates that were arranged and authorized by YOU. We understand that unexpected financial situations can arise, and we regret any inconvenience this may have caused.
If your payment schedule needs to be updated or you would like to discuss your account, our customer service team would be happy to assist you. Please contact us directly.
Thank you for your feedback.
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