MY Protein Omdömen 526

I have had many years of no issue with my protein but I have had to raise complaint this time and this is where there is a massive problem! There is no human way to get an answer or a result with an order problem. There is no way to cancel, even within minutes of ordering in error. And when you pay and return the item. The refund is wrong and no one will speak to me or understand the escalation. Ridiculously bad

Been buying products from my protein for years. Never had an issue until lately.

Placed a large order worth over 100. I ordered 1 clear protine and 2 clear weight gainer along with lime 5 different vitamins.

I received a notification from evri (major red flag) saying they'd posted it to my neighbours. Which are very reliable. One small box and on medium box was delivered. I had both weight gainers missing totalling to over £54. I immediately contacted my protein they were saying that there had bene an issue with payment and needed to pay it in my account. I explained this is incorrect as i paid for it through Klarna and it all was paid. Then emailed me back its been delivered to so and so. Now im getting annoyed cause ive explained twice already weight gainers are missing and iver received everything else. I am yet to have a reply but have reported it to Klarna.

I know what's going to happen they'll try to say ive had everything even though i haven't.

I am utterly appalled by Myprotein's blatant dishonesty and incompetence. Two weeks ago, I placed an order which was supposedly delivered. I received a "proof of delivery" from their delivery partner showing a photo of the parcel left near some random stairs in my building. I never received this package.

I immediately contacted Myprotein, expressing my outrage that the delivery driver abandoned my order in an arbitrary location without any instructions to do so. The bare minimum expectation would be to leave it outside my flat door.

When I posted my experience on Trustpilot, Myprotein quickly responded with an apology and claimed they had issued a refund. This response momentarily alleviated my frustration. However, shortly after, I received another email stating they were investigating the matter and believed the order had been delivered, thus refusing to take further action.

Upon contacting customer service again, I was informed that the promise of a refund was a mistake. They lied to me and are now dragging out the process with excuses, wasting my time with no resolution in sight.

As a loyal customer for years, this treatment is beyond disappointing. Myprotein's terrible ratings are well-deserved. Save yourself the trouble and steer clear of this company. Their service is abysmal, and they clearly have no regard for their customers.

I have the screenshots to prove everything.

When I went to the website to buy some products, it directed me to myprotein Switzerland, as I live in Switzerland. They promised that they do not charge shipping over a certain amount. When I received the products, I was charged a custom fee. When I reported this to the company, they said that normally the custom is paid by the company and that they would reimburse me the requested fee. Then they showed a very unpleasant attitude that we are a British company and we do not bear the custom fee for Switzerland. I have informed all my friends who shop here. We do not plan to shop any more. I would like to inform you too, if you want to buy a product from this British company, remember that it will be more expensive than its lining.

AVOID LIKE THE PLAGUE. Disgusting customer service. They sent very short dated products and when I queried this they went in circles for days on end asking the same questions. They had all my order details and batch numbers but insisted on photos but their messaging system wouldn't accept them. When I told them this they just asked for them again. They ignored all my questions. They have lost my custom and that of my employer who were about to place a large order.

Poor customer experience with delivery recently. I paid £6 for next day delivery and ordered well before the cut off time on Tuesday.
Wednesday, I get an email to say that Evri missed me and would attempt next working day, as per the automated email from MyProtein received that very day. No delivery was attempted, mr ring doorbell confirmed that.
Today (Thursday) again no attempted delivery by Evri. I had to chase MyProtein and used thei Webchat service. Connected with a rather unhelpful person called Duran. They advised that MyProtein are aware that delivery hasn’t even been attempted and that there’s a delay. This wasn’t proactively advised and had to be pressed to find out what is going on. I’ve been assured that I’ll be reimbursed for the £6 delivery however he couldn’t provide any meaningful insight or explanation as to why the comms from them states that the delivery was missed, by me, which is factually incorrect.

Terrible customer experience from a well established brand.

I have asked for a complaint to be reviewed, they clearly need to look at their automated notification process to tailor the expectations they’re giving to customers, or lack thereof in this use case.

Myprotein worst delivery service i can imagine i been customer from them like 8 years but this years been awful i will just ordered somewhere else very shameful after all this long time

Truly a terrible terrible company

I posted a review and was messaged by the company I was due a refund and my account would be credited. Yep, 10 days later and I’m still waiting. They moved customer service overseas and it BLOWS. They lie on sales and couldn’t care less about customer service. They advertise a site wide sale but are very selective about what products get placed on sale. Site wide means just that, site wide

It’s truly a shame what happened to this company. I’d advise everyone to not walk away from them, but run away and don’t look back

Absolutely terrible customer service item never delivered sent a second time still not here . Everytime asked. Same questions going round in circles it’s a joke

Never help, item arrived damaged and they keep asking photo and I sent and they ask again and sent and never response on time , every customer agent answer differently really bad

Still waiting for my refund from my protein dispite sending them the proof of postage 12 times! Every agent asks the same questions over and over rather than effing doing anything.

Waiting for ‘Leah’ to process my refund after a month of rubbish…

I was going to become a regular customer but will be shopping elsewhere now. I bought leggings in an XXL and they sent me them in XXS. They are saying I have to pay out of pocket to return them and customer service go back and forth with multiple messages not really understanding what they are talking about. Absolute joke. I shouldn’t have to pay to return their error

Absolutely terrible customer service from this cowboy outfit. Subscription address was updated but as with others that have had the same issue the undate has been a error at 'my protein' end. Ive now had 2x deliveries gone awol £80 worth. My protein customer service have dont nothing to help. Ill never use these jokers again.

Bought protein and supposed to get free gift did get free gift when product arrived contacted my protein they were not very helpful so asked to return product eventually got label to return product I sent it back and the tracking number said that they had received it contacted my protein they said they had not received product so leave it fourteen days then I would get a refund but NOTHING has happened just left waiting for my refund no COMMUNICATION whatsoever

ICh habe am 22.3 dort bestellt, insgesamt 5 Produkte von denen nur 3 geliefert worden sind.
Seit dem schreibe ich sowohl mit dem Kundenservice, die meiner Meinung nach entweder nicht lesen können, oder der deutschen Sprache nicht mächtig sind. Die Antworten belaufen sich von, das wird noch geliefert, bis sie haben es ja auch noch nicht bezahlt.
Über PayPal habe ich den Fall gemeldet, in der Hoffnung mein Geld zurück zu erhalten, was bislang auch nicht geklappt hat. Ich soll es jetzt zur Anzeige bringen und die Fall Nummer übermitteln.
In der heutigen Zeit einfach ein Undingen - und von Service kann man hier wirklich nicht mehr reden

Absolutely terrible customer service. My order is now 10 days late and no tracking updates are provided after my planned delivery date. Upon contacting customer services i got a short apology and a refund. Nothing else after all the time ive wasted contacting/emailing etc. I will switch to another brand now that actually cares about it customers!

Perfect! Love it

The worst exprience ever!!! Because of them fault į didnt received order number and now į cant return it!!! Nobody is trying to solve my problem... Not recomend at all !!!!!!

Ir you want to help, Please leave Me your contact because I can not find yours message on trustpilot

They Ran a cash back campaign which I didn’t get after filling up forms and all.Sending mails since December and all I am hearing is gonna reply in 3days. Wondering how many customers didn’t receive as well.

I ve been buying bodybuilding supplements for many years and can honestly say my protein products are good value for money and taste OK but more importantly are up there with the branded named supplements for their efficiency in building muscle.
I know many consumers have had delayed deliveries but I can honestly say over the 20 plus deliveries I ve none that took longer than 3 days .
Overall I m happy with the service.