MY Protein Omdömen 526

I was going to copy and paste the absolute joke of my customer service experience on here, but after reading the other reviews, my concern of the message service being AI seems to be the general consensus. They have simply ripped me off and I can’t get a straight reply. I’m literally going around in one big circle. I won’t be buying from these ever again and instead of referring my friends for the £15 you don’t get, I will be recommending a different company. The losses from me and the people I know will cost these many £1000’s each year. Looking at the other reviews I suspect the losses will be far more extensive.

I voice the same as the below reviews customer service is AI.

Still no order from the 04th of Jan and now it’s the 13th.

Will not be ordering from these again chasing up refund absolute joke

Their telephone is permanently unavailable and the order is unfulfilled. Used to be a good company

Goods were apparently damaged in transit. 3 days on from next day delivery no sign of them. You simply cannot contact anyone to sort out the issue. The AI assistant is simply useless

Bon produit mais très très cher, ils devraient baisser les prix plutôt que de mettre tout dans le marketing influenceur

I thought my poor review was going to fly in the face of public opinion but it appears poor customer service is their MO. Gets one star for ease of ordering but just try and use the CS WhatsApp message service and it’s clear they don’t care. The occasional intervention from a human is short-lived and you need to go back to square one. The My Vegan Protein range is poor. The strawberry is inedible. They clearly don’t care about pleasing the consumer. Shocking experience. Won’t use again

ja myprotein is echt waanzin, klantenservice reageert niet en producten komen niet netjes aan, word gewoon genegeerd als je hierop reageert

Paid for 9 boxes of protein bars - received them all and every single box was out of date in 8 days (120+ bars!)

Customer service was not listening and not helping at all.

Poor service, untrustworthy
Products were ‘lost’ until I spent an age sorting with company till delivered. On returning items refund was not paid after receiving email to say it would be. Had to keep chasing for it - it’s still not in my bank account.

Ordered an item which had a 'free gift' which didn't arrive. After some back and forth, where my responses were not being read, was told that free gifts were subject to availability. This was the reason I took the offer. Won't be using them again.

Delivery hasn’t even arrived and useless customer service

Adding to a previous review, it cost me 17euro 50 cent to return items to My Protein with the label they sent me to print off. Buyer beware. Avoid My protein like the plague! 0 stars.

My wafer bar was within date but very mouldy. I contacted MyProtein who just keep asking the same questions and not listening to the answers. They don’t seem to care that this bar was partially consumed before discovering the mould. They haven’t asked about our health. They email from a ‘do not reply’ email address so there is no way to continue a conversation. A shocking lack of care for customers. I wonder when their last inspection from Environmental Health was. Something is badly wrong.

Absolutely disgusting experience
I keep asking them for the order I’ve paid for . 250g of Creatine and 500 of Protein . They first misplaced my order, then send only 3G of Creatine not even the right amount, then send another 3g of creatine plus 21g of protein not what I paid that was 250g but 21g instead. Refused to refund my money, I’ve been dealing their frankly STUPID customer service that don’t seem to understand what the issue despite photos of their deliveries proving that they’ve sent the wrong order. It’s just disgusting. It’s been a whole month of stress with them. DO NOT RECOMMEND. DONT BUY !
Thank you Elizabeth

I ordered some products a week ago and received an email saying that they were dispatched by Evri. Both companies only promise delivery and nothing. Myprotein suggested that they replaced that order and nothing again, only promisses and more promises. 6 days have passed. Before the delivery was fast, good products, today I no longer recommend it, only loss, it was the last experience and never again. Stressful, Regrettable!

5 years ago this company had great service. I don't know what's happened since then but its gone down hill, very poor communication and service, i ordered 3 items and the delivery was apparently 3 working days i paid for faster delivery to arrive. Nothing arrived no acknowledgement Nothing until i started a return on paypal. Everyone pay by PayPal as you will be protected incase they dont send items. Wont be purchasing from my protien ever again.

Placed a small order of about €40, recieved confirmation it had been dispatched, however, the package never arrived. I made contact with the customer service team and was asked to give them 5 days to investigate. A week later there had been no update, so I followed up and was asked for another 5 days.

It's now been 3 weeks and no update. I am considering contacting my bank to dispute the transaction.

I would not recommend using Myprotein. Customer service is poor.

(GO TO THE REAL MYPROTEIN TRUSTPILOT PAGE TO MAKE YOUR REVIEWS COUNT)

It takes a horrible experience for me to make an account for a website just to leave a bad review. I placed an order for about $300 worth of protein which had not updated for 2 weeks. They had then sent a replacement after stating that there had been a problem with the first order due to the courier. The replacement order also would not update so when I requested for information they stated that the courier had lost my package, but on the tracking it never even got passed "order processed" which makes me think it never even got to the courier. Both times it was blamed on the courier, but both times it was never even picked up making their customer service and ethics questionable.

Il prodotto è arrivato imbrattato di olio.. l ho buttato perché poco igienico.
Il servizio clienti è poco serio, prima mi dice che me lo rispedisce poi cambia idea e mi chiede altre foto quando mi sono disfatto del prodotto
Ho buttato 170 euro

HOW MANY TIMES DO I NEED TO UPLOAD THE IMAGE HAVE YOU NOT SEEN THE PACKAGE WAS DAMAGED NOT HANDLE PROPERLY THERE ARE DISCREPENCY IN THE PRODUCT DELIVERY I AM NOT EXPECTING THIS TYPE OF BEHAVIOUR FROM MY PROTEIN ITS BEEN ALREDY THREE TIMES I TEXT U AND UPLODED THE IMAGE BUT YOU GUYS ARE JUST BEATING THE BUSH AROUND THIS IS THE FINAL MESSAGE RESOLVE IT AND TAKE REQUIRED STEPS TO FULFILL THE QUERY