Mustiqueworld Omdömen 

I bought a shirt from Mustique on sale which was shipped from Portugal to the UK. Unfortunately the sizing was a bit off and the shirt didn't really suit me either so I wanted to return it. I checked the returns policy before buying and all looked good - however it came to light after that at the very bottom of the returns page (literally at the very bottom, below all the FAQ questions) there is a sentence saying all sale items are no refunds. There wasn't any mention of final sale on the listing page or checkout pages. I thought I would be shit out of luck but thankfully the customer service was impeccable and Mustique agreed to refund me if I returned the item as the final sale information was hard to find. They helped me get all the returns information sorted so it would get through customs and refunded me immediately after the return arrived back to them. They didn't have to refund me as technically I did miss the final sale portion of the refund policy but they were very helpful and I'm very appreciative of that!

Cool clothes, but sadly they really need to reevaluate how they treat paying customers!

Long story:
I paid 30 quid express shipping to order some clothes from Mustique to the UK. When the order didn't arrive on time, I was told by Pedro that it was out of stock. I was in the middle of moving to Spain from the UK, so I asked for a refund. Pedro suggested he just send the parcel to Spain from Portugal to my new address instead of the UK so I agreed this was a good idea as it would avoid import fees.
Mustique then accidentally shipped it to my old UK address anyway. Pedro was apologetic and helpful at first, until it transpired that there was 90 pound duty to be paid because of their cock-up. Suddenly out of nowhere he became unresponsive and short, and so I ended up having to call DHL customer service every other day to get to the bottom of the issue and avoid paying import duty for a parcel that was going from Portugal to Spain (but via the UK).
At this point I'd been in back & forth comms with DHL for over five weeks, and it was only through them that I found out that Mustique eventually sent the parcel back to Portugal from Spain to avoid the import duty palaver, but their customer service team didn't feel like giving me any updates or take matters into their own hands.
A shame, as they've got a cool brand with nice clothes - but I won't be repurchasing from them!

Short version:

I've spent 6+ hours across 5 weeks on the phone and email to DHL chasing up an order that Mustique messed up, and their founder Pedro/ customer service team did the absolute bare minimum to communicate any updates to me and help resolve the issue. Eventually received a very reluctant refund which left a bad taste in my mouth.

I recently had an incredibly disappointing experience with Mustique, a store that prides itself on luxury but utterly fails in customer service. I purchased a shirt at full price, only to find it on sale the very next day. Apparently, this is a common practice at Mustique, so be warned – never pay the original price because it's bound to be discounted shortly after.

Attempting to rectify my mistake, I decided to return the shirt, but that's where the nightmare began. When I approached the store with my receipt, I was met with a shocking response: they flat-out refused to accept the return. I was informed, quite rudely, that Mustique has a strict no-return policy, a fact they conveniently failed to mention at the time of purchase.

Baffled by this ridiculous policy, I decided to give them the benefit of the doubt and reached out via email as suggested by the unhelpful store staff. After patiently waiting for two weeks, during which I received no response whatsoever, I decided to visit the store again, hoping for a resolution.

Unfortunately, my second visit proved to be just as fruitless and infuriating as the first. The staff members were not only unhelpful but also incredibly rude and dismissive. It was as if they were purposefully trying to aggravate an already frustrated customer.

I am utterly appalled by Mustique's complete lack of customer service. How can a business operate in this manner, showing such disregard for its customers? The lack of communication, the refusal to accept returns, and the dismissive attitude of the staff are unacceptable. I expected much more from a store that claims to offer luxury and quality service.

Needless to say, I will never set foot in Mustique again, and I strongly advise others to think twice before making any purchases from this establishment. A business that treats its customers with such disrespect does not deserve anyone's hard-earned money. Save yourself the frustration and disappointment – shop elsewhere.