MuchLoved Omdömen 

47
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

De tekst wordt zomaar aangepast. Rouwadvertentie is opeens trouwadvertentie. Vertrok opeens vertrekt. De oorspronkelijke tekst zie ik soms wel even en dan past hij het opeens weer aan. Heel slecht en... Se mer

Betygsatt 5 av 5 stjärnor

What an amazing organisation MuchLoved is! As an ex-Funeral Director, I have known literally thousands of people who have used MuchLoved and it has been a positive experience for all of them. Sadly, I... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

This site was such a comfort to us. Our lovely funeral directors set it up initially but it was so easy for us to add photos or memories for all Mum's friends to enjoy. Making donations to our chose... Se mer

Betygsatt 5 av 5 stjärnor

As a charity we have been using Muchloved for over a year. We can see the difference the online tribute pages are making to bereaved families. The pages offer comfort to our families, allowing them to... Se mer

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Företagsinformation

  1. Evenemang och underhållning

Skrivet av företaget

MuchLoved is the UK's leading in-memory platform where the bereaved can remember someone special and fundraise in their memory through unique, beautiful and lasting online tribute pages. MuchLoved also provides bereavement information and support services and works in partnership with other bereavement organisations and charities to help support those who have lost a loved one. MuchLoved was born in 2007 from a personal experience of grief and a determination to make online remembrance supportive, accessible, and meaningful for everyone. Today, we remain committed to that purpose – combining nearly two decades of expertise with close collaboration across the funeral and charity sectors to continually improve how people are supported through loss. At the heart of MuchLoved is a belief that remembering someone should feel personal, shared, and lasting. Our role is to make that easier – not only for families but also for the organisations who care for them. By working closely with funeral directors and charities, we aim to strengthen the support you provide and help you offer families the best possible experience when it matters most.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

47 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(47)

41 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

This is the most user-unfriendly site I…

This is the most user-unfriendly site I have ever used, trying to do things on here is very hard, and there is no way to edit your content (certainly nothing was showing for me), you can write in for help, but they select the help they want to give, my entry was deleted, which they said was out of their control (fair enough there) as that was down to who controlled the page, and when I asked about if I made my own page, could anyone remove content I entered (nothing nasty or the like), and I got no response.

Add to that they take a slice of the action, they may well have overheads etc, but why on earth pay them to take the money, when you can go direct to the charity of your choice giving it directly to them, and they get 100% of it that way, and with charities being strapped for cash, why pay someone else to give them the money when you can do it yourself by going directly to the charity of your choice, I was going to donate a fair amount, but after their lack of contact and seeing they take money off the top, I will be paying my money in directly now, it always bugs me when such company's come up and make money from charity's, when you can easily go direct instead.

30 juli 2025
Omdöme utan inbjudan
Logotyp för MuchLoved

Svar från MuchLoved

Hi Alan,

We’re really sorry to hear you found the site difficult to use and that your experience left you feeling frustrated. We can see that you were in touch with our support team who answered some of your queries, but it seems one of your questions came in after our support desk had closed for the day. All our help is provided personally by a small, friendly team based in our Amersham, UK office. We don’t use automated replies or outsourced call centres, so every response comes from someone who knows the service inside out. While this means you’ll always get a real person answering your questions, it can also mean there’s a short wait if you contact us outside of office hours. We’re sorry if that delay added to your upset, and we’ll always do our best to respond as quickly as possible.

With regards to donations, one of the benefits of using MuchLoved is that, as a registered charity ourselves, we are able to automatically process GiftAid on all donations to any GiftAid registered organisation through our platform. This means the charity receives not just your donation but also the additional 25% from Gift Aid, without having to carry the cost or administrative burden of claiming it themselves. The charities we work with are fully informed about the costs associated with this service, and choose to use MuchLoved because we offer a cost-effective alternative to processing donations and GiftAid themselves.

Please contact our support team on support@muchloved.com or 01494 722818 if we can help you further.

Warm regards,

MuchLoved

Betygsatt 2 av 5 stjärnor

Difficult to navigate and no indication how to find posted Photo Tribute either.

Difficult to navigate - each time I tried to post something it demanded I accept cookies - I do not want - tried privacy settings on Safari tried again - it would not allow me to proceed at all. Forced to accept cookies I do not want. In order to post a photograph with a tribute which, when I tried to search to check it was on the web page could not be found and there was no indication anywhere on the website the of where the photograph could be viewed either. Overall felt a great deal of distrust using it at all. Only went ahead with a Donation as family had set the page up. Will not use again

4 maj 2024
Omdöme utan inbjudan
Logotyp för MuchLoved

Svar från MuchLoved

Hi Maureen,
Thank you for taking the time to add a review. We are genuinely sorry that you had frustrations with our platform. Your feedback is valuable to us as it helps us identify areas to improve. Your experience doesn't reflect the level of service we aim to provide, and we are committed to making things right.
Regarding the photograph upload, if you are open to it, our support team is happy to add it on your behalf, along with any message or caption. Just contact us on support@muchloved.com and we'll take care of it for you.
We are constantly working on improving the website and are actively working on solutions to address the specific issues you raised. If you have any further concerns, or there is anything we can help you with please don't hesitate to contact us.
Best wishes from the MuchLoved team

Betygsatt 5 av 5 stjärnor

A true gem in a cynical world...

In a pretty horrible world - this is a shining example of how compassionate and caring human beings can be. A not for profit, charitable website enabling people to preserve their loved one's memories all in one place. No shareholders capitalising on peoples' grief. Set up by a grieving brother - born from authentic intensions + need. It's also a well designed site on a really good platform. I've put my memories of my grandfather on here in reasonable confidence that they're in safe hands....

29 juni 2022
Omdöme utan inbjudan
Logotyp för MuchLoved

Svar från MuchLoved

Hi Stephen,
Thank you very much for taking the time to leave a review, and for your kind words, we very much appreciate them. We hope that your tribute page to your Grandfather brings you some comfort, and if there is ever anything you need please don't hesitate to contact us. With best wishes, MuchLoved Team.

Betygsatt 5 av 5 stjärnor

Delighted with Muchloved.

I am delighted with the way Muchloved allocates space to celebrate the lives of loved ones, and am particularly grateful that the donations function takes away from me the necessity to make other and more complex arrangements. As to technical advice I found both Ali Haines and Sarah Serkis, on the Tribute Team, to provide excellent technical support. Altogether Muchloved provides me with a supported and easily accessible facility by which to record my family's love for a wife, mother, grandmother.

8 februari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant for lost loved ones

When my mother passed on, I wanted a small webpage where friends and family could leave their messages. I found muchloved and am truly happy with their service. You can add pictures, a timeline of your loved one's life, light a candle in their memory and more. I was so impressed when my father died I did a page for him, and last year when both my in-laws passed I did one for them. It is a lovely way to remember, and commemorate your loved one's lives.

14 november 2017
Omdöme utan inbjudan

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