Terrible product quality and completely unacceptable customer service
My experience with Muazoe has been extremely disappointing.
I purchased a T-shirt for €27.95, and after just one wash, following the care instructions, the print started cracking and peeling. This is unacceptable for a new T-shirt.
I contacted customer service and provided photos as evidence. They acknowledged the quality issue but offered only a 20% refund, later increasing it to 30%. I declined because I simply wanted a replacement T-shirt.
I sent multiple emails, explained my concerns, and gave them several opportunities to resolve the issue fairly. They eventually stopped responding altogether.
It has now been months, and I have still received no further response, no replacement T-shirt, and no compensation. They have completely ignored my attempts to resolve this matter.
A company should take responsibility for defective products and treat its customers with respect. The poor quality was disappointing enough, but being ignored for months when trying to resolve the issue is even worse.
Based on my experience, I would not recommend Muazoe. I would strongly advise other customers to think carefully before purchasing from this company.








