I paid close to $6,000 for this EMShape Neo Prime machine, and I am extremely disappointed. One entire side of the machine does not work properly, and the RF function is not working on that... Se mer
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Det här tycker kunderna
I'm really happy with the EMShape Neo Plus we decided to invest in from MShape Beauty. What impressed us most is how powerful and solid the machine feels during treatments. Our team found it easy to l... Se mer
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This company is wonderful. Very responsive and helpful. Everything was delivered as promised. I can't say enough good things about them. I will definitely buy from them again.
Update: no longer one star Staff contacted me and have been working diligently to help resolve the issue of the canceled order. They were understanding and very helpful. Customer service is above a... Se mer
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Företagsinformation
Skrivet av företaget
M-Shape Beauty is a global leader in body sculpting technology, offering top-quality state-of-the-art spa equipment for your aesthetic business. We also offer beauty machines for personal use. Free training and lifetime technical support is included with all spa machine purchases.
Kontaktuppgifter
525 7th Ave., 10018, New York, USA
- 1-800-583-3349
- info@mshapebeauty.com
- mshapebeauty.com
4,4
Utmärkt
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Har besvarat 100 % av sina negativa omdömen
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This company is wonderful
This company is wonderful. Very responsive and helpful. Everything was delivered as promised. I can't say enough good things about them. I will definitely buy from them again.
2 juni 2026
1 out of 5 stars COMPLETE WASTE OF MONEY!!!! DISAPPOINTED CARRY THIS!!
I paid close to $6,000 for this EMShape Neo Prime machine, and I am extremely disappointed.
One entire side of the machine does not work properly, and the RF function is not working on that side at all. For a machine at this price point, this is completely unacceptable.
I also feel that the machine is very similar to the machines I previously purchased from China, and I honestly do not see a major difference that justifies such a high price.
I tried using the working side after watching YouTube videos, but after a couple of weeks, I still have not seen any noticeable results.
For this amount of money, I expected much better quality, performance, and support.
DO NOT BUY THIS PRODUCT!!!
6 maj 2026
Omdöme utan inbjudan
Svar från M-Shape Beauty
UNVERIFIED, MADE-UP, DID NOT ORDER ANY PRODUCT OR SERVICE FROM MSHAPE BEAUTY.
Update
Update: no longer one star
Staff contacted me and have been working diligently to help resolve the issue of the canceled order. They were understanding and very helpful. Customer service is above and beyond. The machine itself is the only one that's ever brought relief to my knees. All 5 stars now.
25 maj 2026
Omdöme utan inbjudan
Svar från M-Shape Beauty
Hi Erika,
Thank you so much for updating your review, we really appreciate it. We’re glad our team was able to stay in close contact with you and help work through the shipping situation as quickly as possible.
It also means a lot to hear the machine has been helping bring relief to your knees. Thank you again for your patience throughout the process and for sharing your experience with us.
If you ever need anything, you can always reach us at +1 917-768-6066 or hello@mshapebeauty.com. We’re always happy to help.
Powerful machine and great customer service
I'm really happy with the EMShape Neo Plus we decided to invest in from MShape Beauty. What impressed us most is how powerful and solid the machine feels during treatments. Our team found it easy to learn and use. The customer service was also great throughout the whole process. They were responsive, helpful, and always followed up with us. Overall, we've had a really good experience working with their team.
21 maj 2026
Svar från M-Shape Beauty
Hi Ursula,
We’re glad to hear the EMShape Neo Plus has been a great addition for your business and that your team found it easy to learn and use. It’s also great to know the machine has delivered the performance you were looking for and that your experience with our team has been smooth from start to finish.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, you can always reach us at +1 917-768-6066 or hello@mshapebeauty.com. We’re always here to help.
Great Overall Experience
Training was easy to arrange, and we appreciated receiving a certificate after the session. Both machines have been working great, and the equipment feels solid and well made. Overall, our team had a really positive experience working with them.
21 maj 2026
Svar från M-Shape Beauty
Hi Harry,
We’re glad to hear training was easy to arrange and that your team had a smooth experience throughout the process. It’s great to know the machines have been performing well and that the overall quality of the equipment has met your expectations.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, we’re always here to help.
Very satisfied with EMShape Neo Prime II
We have been very happy with our EMShape Neo Prime II. It was delivered in a very protective trunk on wheels and our online service from Rio at the sales end to Hasnat for our online training has been top notch. We have had such a good experience we are now adding a pelvic therapy attachment.
21 maj 2026
Omdöme utan inbjudan
Svar från M-Shape Beauty
Hi Ainar,
Thank you for the 5-star review, we really appreciate it. We’re glad to hear your EMShape® Neo Prime II-W arrived well and that everything from delivery to training went smoothly. We’re also glad you’ve added the 2026 Pelvic Floor Strengthening Cushion to your system as part of expanding your treatment options.
If you ever need anything, you can always reach us at +1 917-768-6066. We’re always happy to help.
I purchased a 6-in-1 machine from this…
I purchased a 6-in-1 machine from this website and had a very strange experience. After paying, someone called me and asked me a lot of unnecessary questions before they would “send” the product. After answering everything, they told me the machine would be shipped, but I never received any tracking information.
Later, I received an email saying my order was canceled, but I still have not received my refund. This experience feels very unprofessional and suspicious. Be careful before ordering from this company.
14 maj 2026
Omdöme utan inbjudan
Svar från M-Shape Beauty
Update: Thien has now successfully received her new Upgraded professional hydro dermabrasion machine. We did asked her to update this review, but we understand things get busy.
Dear Thien — we hope you love your new machine. Please don’t hesitate to contact our support should you ever want our assistance.
Background: We acknowledge Thien’s insistence in her review that replying to our emails and calls about the free Updgrade to replace the discontinued one she first ordered was not necessary. However, our intention was purely to protect her purchase and ensure her satisfaction.
Because we did not receive any response from Thien for days to any of our messages about the free Upgrade offer , we finally cancelled and fully refunded her initial payment transaction to protect her from receiving an unapproved item. The full refund has been successfully issued to her original payment method.
After this review was posted, Thien finally answered the phone and we were able to guide her to order the Upgraded model successfully.
We understand that miscommunications happen, and we remain committed to providing excellent quality and service. If any customer ever wants assistance please reach out directly to us at hello@mshapebeauty.com, or call us at 1-800-583-3349, or use the live chat on MShapebeauty.com. We’re here to happily assist you 24/7!
Great value and quality
We chose MShape Beauty because the pricing made sense without feeling like we were sacrificing quality. After adding the machines to our spa, the treatments have been performing really well and clients have been happy with the results. It's honestly been one of the better equipment decisions we've made.
11 mars 2026
Svar från M-Shape Beauty
Hi Nia,
We’re really glad to hear the machines have been working out well for your spa and that the client response has been positive. Choosing equipment is never a small decision, so it’s always nice to hear when everything ends up being the right fit on both the treatment and business side.
If you ever need additional training, marketing materials, or any support along the way, you can always reach us at +1 917-768-6066. Thank you again for the 5-star review, we really appreciate it.
Emshape Neo Fit -Expecting visible results? This model won’t deliver
I purchased the Emshape Neo Fit without RF and used it consistently for two months. In my case, I have not seen any visible results. The device produces only very subtle contractions, without external muscle movement, unlike other EMS equipment I’ve seen online.
Customer service was responsive and professional. They investigated thoroughly and confirmed with the factory that very slight coin movement (coin test) and subtle contractions are considered normal performance for this model. This means the device is designed for moderate, comfortable stimulation, not for visible results.
If I had known at the beginning that this model provides only subtle stimulation without visible outcomes, I would not have bought it.
For personal use, this may suit someone looking for gentle sessions. However, for those expecting visible outcomes or planning to use it in a business setting (such as body‑remodeling salons), I believe this equipment will be disappointing and a poor investment.
Update: after the company's reply.
While I appreciate the reply, I would like to clarify that my concern is not about failing to consult, it is about the equipment not meeting the expectations set by Rejuva Fresh’s marketing. Customers should not be made to feel at fault for trusting advertised claims.
When I purchased the EMShape Neo Fit, the product specifications did not mention that a consultation was required before ordering, and no one advised me of this at the time.
I was surprised to be described as a “stronger individual.” I am in my 50s and have never done bodybuilding or fitness training before.
From the very beginning, I raised concerns about not feeling strong contractions. Following Rejuva Fresh’s own advice, I used the most advanced programmes (automatic M5 at 100% intensity and manual mode with all parameters at maximum). Despite this, I did not experience visible contractions or results.
Other customers have reported that even at lower intensities they felt contractions that were too strong, which makes my experience very different.
Unfortunately, even after training and repeated use, the outcome has not changed. I am disappointed, as I expected visible results and stronger performance from the equipment.
In conclusion, despite following all instructions and using the highest settings, the device delivered no visible results. It did not meet the advertised expectations and represents poor value for the cost.
I'm extremely disappointed.
16 december 2025
Omdöme utan inbjudan
Svar från M-Shape Beauty
Dear Adriana,
We are sorry to hear that your experience with your EMShape Neo Fit was less than wonderful.
While thousands of users have invested in this model and the feedback in general is overwhelmingly positive, we understand that for you personally, you have not achieved the experience you expected, and we are sorry about this. We are here to help and would like to arrange dedicated support meeting at your convenient time to check every detail about your set up and usage.
While everyone’s experience is going to be different because this is a machine that works on the human body—and bodies are different—we do know from documented clinical studies and user feedback that a large percentage of customers who use EMShape Neo Fit achieve significant strengthening, skin tightening, toning, and firming benefits. Furthermore, HICMMT is highly regarded as one of the world’s most efficient strengthening and building technologies. Therefore, we disagree with the title of your review, “Emshape Neo Fit -Expecting visible results? This model won’t deliver.”
Please feel free to reach out to our client support team at info@mshapebeauty.com, 1-917-768-6066. We are always aiming to improve and welcome you to contact us and offer more detailed feedback to a manager.
Please note that the EMShape Neo Fit is our entry-level model. We offer many other models with significantly stronger electromagnetic output per applicator.
As you pointed out Adriana, consultations prior to ordering are not required, but they are recommended. Your feedback on this is matter is also valuable. These higher-level models will certainly deliver even faster results and serve a broader range of clients, even professional athletes, as they get stronger with the machine.
Sincerely,
M-Shape Beauty Customer Care
Very strong
Me and my staff have been testing the EMShape Neo Prime first before bringing it into the spa next month. The energy feels strong and consistent, and it's easy to adjust depending on the area. Looking forward to offering this as a new option for clients who want to build strength and improve overall tone.
7 maj 2026
Svar från M-Shape Beauty
Hi Beverly,
Thank you for the 5-star review, we really appreciate it. It’s great to hear you and your staff have been getting familiar with the EMShape Neo Prime ahead of your launch next month. Glad the treatments have felt consistent and easy to work with across different areas. We’re excited for you to start offering it to your clients soon.
If you ever need anything or want to go over anything further, you can reach us at +1 917-768-6066.
Excellent customer service and support.
6 maj 2026
Svar från M-Shape Beauty
Hi Dr. Cooper,
We’ve enjoyed working with you and appreciate you taking the time to leave a review. Glad to hear things have been a positive experience on your end.
If you ever need anything or want to go over anything further, just let us know, we’re here to help. Thank you for the 5-star review, we really appreciate it.
Great quality and support
MShape Beauty has been a great company to work with, with a team that is responsive and genuinely helpful. Our spa has been working with them for quite some time, and they've supported our growth in both profitability and client satisfaction. If you're looking for a company that focuses on quality and truly supports your business, I would definitely recommend them.
4 maj 2026
Svar från M-Shape Beauty
Hi Noel,
We’ve really enjoyed working with you, and it means a lot to hear things have been running smoothly on your end. Knowing it’s had a positive impact on your clients and your business is always great to hear.
If you ever need anything or want to go over anything further, just let us know, we’re here to help. Thank you for the 5-star review, we really appreciate it.
Latest technology
Adding the EMShape Neo Prime II has been a great move for our practice. The treatments show noticeable results early on, which has made a real difference in how clients respond and stay consistent with their sessions.
10 april 2026
Svar från M-Shape Beauty
Hi Kennet,
Thanks for the 5-star review, we really appreciate it. Great to hear the EMShape Neo Prime II is fitting in well with your practice and that clients are responding early in their treatments. That kind of consistency makes a big difference day to day.
If you ever need anything or want to go over anything further, just let us know, we’re here to help.
Great performance
After using the EMShape Neo Plus and Eris 9 in 1 system, I've been really impressed with both the performance and overall build. The pricing is more accessible compared to other brands we've used, but the results and reliability have been just as good, if not better. I would definitely recommend.
15 januari 2026
Svar från M-Shape Beauty
Hi Tina,
Thank you for the 5-star review, we really appreciate it. It’s great to hear both the EMShape Neo Plus and Eris 9 in 1 have been working well for your treatments and delivering consistent results. That kind of feedback across different services is always helpful to hear.
If you ever need anything or want to go over anything further, you can reach us at +1 917-768-6066.
You had what we needed and for a good…
You had what we needed and for a good price. Ordering was easy and it arrived to us in a timely manner. Will do business with M Shape again.
4 februari 2026
Svar från M-Shape Beauty
Hi Kimberlee,
Glad everything came together smoothly for you, from ordering to delivery. It’s always nice to hear when the process feels straightforward and the value makes sense.
Please let us know once you're ready to schedule your training or if you need any marketing materials, we’re here to help. Thank you for the 5-star review, we really appreciate it.
Highly recommend this company
Fantastic company with effective technology and very good after sales support. Results really speak for themselves, both in terms of aesthetic improvement for patients as well as increased bookings.
2 januari 2026
Svar från M-Shape Beauty
Hi Doradean,
It’s great to hear the systems have been a strong addition to your treatments and that you’re seeing both patient results and more bookings. We’re also glad our support has been helpful along the way.
If you ever need anything or want to go over anything further, just let us know, we’re here to help. Thanks again for the 5-star review.
Really Intense
These machines are really intense! Even more intense than the $800 per 30 minute treatments I was getting. Training was fun and helpful and I'm totally satisfied with my decision to go with an MShape beauty body sculpting machine!
28 oktober 2025
Svar från M-Shape Beauty
Hi Marielle,
Thanks for the 5-star review, we really appreciate it. It’s great to hear you’re enjoying the treatments and that the system is delivering a strong experience for you. Glad the training was helpful as well and made things easy to get started.
If you ever need anything or want to go over anything further, you can reach us at +1 917-768-6066.
Your needs is your desire and your want…
Your needs is your desire and your want is given to you
12 oktober 2025
Omdöme utan inbjudan
Powerful machine
We started using the EMShape body sculpting machine last month, replacing the one we had before, and our regulars noticed the difference in power. The muscle contractions are stronger and results showed up quicker. I think it's a good start.
10 juli 2025
Svar från M-Shape Beauty
Hi Catreasa,
Thanks for the 5-star review. Great to hear your regulars are feeling that extra power and seeing results sooner. Sounds like things are off to a strong start with the new EMShape® Plus Body Sculpt Machine 5 in 1 machine. We’re excited to see how things progress for you! If you ever have questions or need anything, feel free to reach out. We’re here to help.
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