Ordered a slab of riven slate. Prompt delivery and good price. Unwrapped slate and it was pretty dirty, but signed for it as it looked superficial. After a good scrub there were three lines of adh... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy company to order from and contact directly. Delivered on time with both orders and their courier company (pallet line) phoned me an hour beforehand both times. Seamless transaction and top rate s... Se mer
Företaget har svarat
Truly beautiful products, great value and fantastic customer service I received samples of slate within a couple of days and then when I called mrs stone store I got a very helpful chap called Joh... Se mer
We were quoted over £350-400 in Edinburgh for our riven slate hearth so we decided to look online rather than source locally… So glad we did was £65 for 3 slate tiles and same again for delivery,... Se mer
Företagsinformation
Skrivet av företaget
Mrs Stone Store specialises in beautiful natural stone, as well as a growing range of ceramic and porcelain tiles. If you are looking to bring the strength and beauty of natural stone, ceramic or porcelain to your home then our website is the perfect place to start. We have researched and sourced a range of natural stone and complimentary ceramic and porcelain tiles that are suitable for residential and commercial projects. We have a strong affinity to stunning Brazilian slate and we are one of the leading suppliers in the UK. We have experts on hand to help you with any questions Mrs Stone Store will help make your home beautiful.
Kontaktuppgifter
Unit 7 Monkswell Park, Manse Lane., HG5 8NQ, Knaresborough, Storbritannien
- 01283 730388
- sales@mrs-stone-store.com
- mrs-stone-store.com
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Speedy excellent service and delivery…
Speedy excellent service and delivery as stated in the correct day - !!
18 augusti 2022
Svar från Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
great service
18 augusti 2022
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Svar från Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Brazilian slate hearth stone
Ordered a Brazilian slate hearth stone. It is a beautiful piece of stone that arrived in perfect condition and arrived promptly at a good price. Would definitely recommend.
15 augusti 2022
Svar från Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Svar från Mrs Stone Store
We appreciate your kind review of Mrs Stone Store and hope you will visit again soon. Take care.
Very Pleased
Very pleased with the service from Mrs Stone store. Excellent products an efficient delivery.
Would definitely use this company again.
11 augusti 2022
Svar från Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Svar från Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Great price
Great price, great quality, prompt collection times. Would definatly use again.
31 juli 2022
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Great service
Tiles are lovely and a good match to what was purchased over 5 years ago. Received a great service
28 juli 2022
Svar från Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Great quality at an acceptable price.
27 juli 2022
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Stick to ordering online
Placed the order online and the stone arrived as expected very happy with the product.
I did have a query about ordering extra adhesive and called. I was advised to order online, rather than over the phone. The person I spoke to was ignorant and rude and clearly didn’t want to speak with me which was disappointing. Stick to using the online option.
20 juli 2022
Svar från Mrs Stone Store
Good morning,
Thank you for your review.
Sorry to hear that you felt the service over the phone was disappointing. Due to the nature of the product we do like to point all customers in the direction of using the website for all orders. This is to help alleviate any discrepancies that can occur when taking details over the phone.
Please accept our apologies but we are very pleased you are happy with the product.
Many thanks,
Mrs Stone Store Team
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Mrs Stone Store is very good
Mrs Stone Store is very good. They help with measuring tips and provide useful information. Well designed site andgreat prices. The site gives you confidence in their products and services. Very willi g to help you i any way.
17 juli 2022
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
fast efficient reliable
10 juli 2022
Svar från Mrs Stone Store
Thank you so much for your review of Mrs Stone Store! We truly appreciate the feedback and hope to hear from you again.
Had exactly what I needed
Had exactly what I needed, easy collection process, great product at competitive price.
8 juli 2022
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Lovely tiles great service
5 juli 2022
Svar från Mrs Stone Store
Thank you so much for your review of Mrs Stone Store! We truly appreciate the feedback and hope to hear from you again
Beautiful slab
Beautiful slab. Delivered on a pallet. The driver was very polite to me and helped moved to a space I could handle easily. Really delighted with the whole experience of ordering through to delivery. 5 Stars.
4 juli 2022
Svar från Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Sample never arrived
Ordered tile sample on the 22nd of June. As of 4th July, it has not arrived with no communication as to if or when it might
4 juli 2022
Svar från Mrs Stone Store
Hello,
Sorry to see you are unhappy. I can confirm that the tile was sent via Royal Mail on 22nd June, the same day it was requested. Unfortunately we do not have any tracking information from Royal Mail so we do not know it hasn't been delivered until we hear from the customer.
It is very disappointing to see you have not received it, as I specifically spoke to the Warehouse Manager about your sample. I asked him to send 1 full piece so that you could get a true reflection of the product as it is still a fairly new product to us.
We make follow up calls 10 working days after samples have been despatched to hopefully allow sufficient time for delivery and for the customer to view the product. So we would have been contacting you mid week this week to discuss your sample. We have found if we contact customers sooner they have not always received them or had chance to look at the sample.
If you wish to still have the sample, please contact our sales team and we will get the service upgraded to Next Day via courier.
Please accept our sincere apologies for any inconvenience caused.
Kindest regards,
The Mrs Stone Store Team
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