Abysmal from start to yet to finish. Ordered mats and they eventually turned up after almost 6 weeks. Got fobbed off with production issues. Complete waste of time trying to contact them. Mats arrive... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolute shambles they take your money and you get nothing, no mats can't get in contact with them as every avenue does not work, AVOID
Website was easy to negotiate for personalising my car mats. Slight delay in delivery but really pleased with quality of mats when they arrived.Rishika who I dealt with over email was brilliant in cha... Se mer
Perfect fitting mats for my car. Exactly as described and pop into the mat holders without issue. Even got extra padding for the driver's heel.
Företagsinformation
Skrivet av företaget
Mr Car Mats, suppliers of tailor-made, manufactured to order, vehicle specific, car mats, boot liners and other products to protect and enhance the interior of your car. Car mats are manufactured in the UK and are available in industrial rubber and automotive floor carpet. We offer the widest choice carpet qualities, available in a wide choice of colours.
Kontaktuppgifter
The Genesis Centre, ST6 4BF, Stoke on Trent, Storbritannien
- 01782 751198
- sales@mrcarmats.co.uk
- mrcarmats.co.uk
Ber kunder att lämna omdömen
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Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent and prompt service
Excellent Product & Service
Excellent Product & Service - Fits perfectly - Very very pleased with the Quality of the Mats - Best I have ever seen on the Market today!!!
Kia carmats were spot on perfect fit…
Kia carmats were spot on perfect fit and well made. Well packaged and quick delivery.
Great productyou can wipe your feet on them!
Great product. Good choices and good postage!
OK they look good in the car would buy…
OK they look good in the car would buy again
Happy with end result
Despite my previous review the customer services manager Varshita from mrcarmats contacted me and has offered to exchange my incorrect mats free of charge to fit my new car. As these mats are not standard but made to measure I am very pleased and now look forward to the issue finally being resolved.
If you want a reliable trust worthy
If you want a reliable trust worthy company please don’t use this one. Ordered my platinum mats on the 3rd June. Told ships within 5 days. Ordered went live on 5th June. Today 26th June still no mats. Attempted to call and email 40 plus times no answer. Email received 17th June from this company stating mats are now in production and will be shipped within 48 hours. No mats. Email received again with new shipping date. Still no mats. Paid via PayPal so now raised dispute through PayPal asking for my £99.99 back. Now all of a sudden emailed received finally admitting carpet not actually in stock. Can I wait until second week in July some 6 weeks after order. Then staff at this company asking me to withdraw my dispute through PayPal. NO I WONT. Do the decent thing and give me my money back immediately. Will never use this company again.

Svar från Mr Car Mats Limited
Very poor Customer Service
Order the mats 4the June
Delivered on the 17 Jun 2024
doesn't fit my van, informed the customer services, still awaiting issue to be resolved,
customer services emails are bouncing back and no one answering the phone calls,
Now I have received new mats matter resolved took very long.

Svar från Mr Car Mats Limited
Really great quality mats they took a…
Really great quality mats they took a long time to be delivered but worth the wait
Beautifully finished mats
Beautifully finished mats, look great and fit perfectly
A quarter of the price charged by Kia
No Customer Services on they mistakes
I had no communication on when the Car Mats would arrive. I ordered 2 sets one for a Mercedes and the other on an MG. I order silver and black edging for Mercedes budget and red and black mid range. I received 1 set for the Mercedes but it turned up in yellow and black edging, not what I ordered but no sign of the other set. Phoned to ask when the other set will arrive and that they had sent me the wrong colour. I spoke with the owner, who said don't worry he will deal with it. I then got an email from The so-called Customer Service Manager to say "Thanks for the order, other set on its way. We don't have silver and black so keep the black & yellow ones!" No customer services!!! I sent the email to his Boss who said "Wow". I then received an email later that evening to say both sets are on their way. Received on Tuesday, 1 set just for the MG no sign of the silver and black ones for Mercedes. No holes or supplied holes with these mats! I have contacted them via the phone and via Miles the owner's WhatsApp but no response. So I have the wrong colour mats that I ordered for the Mercedes and no holes in my MG Mats. Still no response from this company.

Svar från Mr Car Mats Limited
Really pleased with the mats I ordered…
Really pleased with the mats I ordered for my Seat Ibiza 2024. They are well made with a nice alternating silver and black edging to match the black cloth and silver stitching on the seats.
Not worth the trouble
Ordered mats on25/05/24 since then I’ve had no response to emails,phone calls,voicemails or
“contact us” .There are lots of mat suppliers out there, go to one of them this company are the worsts I’ve encountered for a long time.I’m contacting my credit card company to get my money back

Svar från Mr Car Mats Limited
Terrible service
Terrible service, product not arrived, no response to email enquiries or phone calls and no money returned.

Svar från Mr Car Mats Limited
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