Abysmal from start to yet to finish. Ordered mats and they eventually turned up after almost 6 weeks. Got fobbed off with production issues. Complete waste of time trying to contact them. Mats arrive... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolute shambles they take your money and you get nothing, no mats can't get in contact with them as every avenue does not work, AVOID
Website was easy to negotiate for personalising my car mats. Slight delay in delivery but really pleased with quality of mats when they arrived.Rishika who I dealt with over email was brilliant in cha... Se mer
Perfect fitting mats for my car. Exactly as described and pop into the mat holders without issue. Even got extra padding for the driver's heel.
Företagsinformation
Skrivet av företaget
Mr Car Mats, suppliers of tailor-made, manufactured to order, vehicle specific, car mats, boot liners and other products to protect and enhance the interior of your car. Car mats are manufactured in the UK and are available in industrial rubber and automotive floor carpet. We offer the widest choice carpet qualities, available in a wide choice of colours.
Kontaktuppgifter
The Genesis Centre, ST6 4BF, Stoke on Trent, Storbritannien
- 01782 751198
- sales@mrcarmats.co.uk
- mrcarmats.co.uk
Ber kunder att lämna omdömen
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Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don’t buy from here
Beware, this company take your money and don’t send the car mats. They don’t reply to emails have no phone or social media, it would appear.
Ordered nearly 2 weeks and no delivery
Ordered nearly 2 weeks and no delivery. No info on tracker, “contact us” not working, left voicemail on Wednesday and promised return call within 24 hours - no response 3 days later. Have emailed a director and awaiting response - not looking too good! Oh, and notice how their accounts on Companies House are unacceptably late. Just sayin’
Update 6 days later…. 4 voicemails left with no response. I have received 2 or 3 emails apologising for delay and that matter would be dealt with urgently - glad my life isn’t depending on it. Also received email from Trustpilot requesting info to verify review as genuine - order number provided. We wait…..
Excellent
Another set of mats purchased after previously receiving my wifes set,very reasonable delivery timescale,quality on both sets are perfect, personalization is superb,customer service second to none 👍🏻 definitely recommend

Svar från Mr Car Mats Limited
Horrible quality and poor customer service
Having purchased a set of mats from this company 6 months ago, the driver side mat has developed a sizeable hole in one place and is wearing through in 2 others. For a company that states they have high quality mats, this is ridiculous. You might as well ignore their year warranty as clearly the customer service advisor Varshita that I spoke to doesn't understand the purpose of a warranty. They instead refused to sent a replacement or even a refund.
Absolutely unbelievable. Please sort yourselves out. I expected far better. Would definitely recommend avoiding this company. Don't waste your money.
The car mats fit but stink to high…
The car mats fit but stink to high heaven of disgusting rubber. Nothing will remove the smell. My new car smelt great, until I got these mats. The company suggested washing in warm soapy water, drying in the sun etc. no chance. It’s sickening smelly and expensive.
Very disappointed
Just brought some mats from here and i'm very disappointed. They arrived late, communication from the company is shocking and when they did turn up the quality of them is very poor. We paid extra for better quality ones but my toilet paper is thicker.
Avoid this company and spend your money elsewhere.
High-Quality Craftsmanship...
You can tell a lot of care went into making these mats. The stitching is flawless, and they look fantastic in my car!

Svar från Mr Car Mats Limited
The quality of the 'high end' mats was…
The quality of the 'high end' mats was terrible. Cheap thin carpet, starting to wear after only a week's use. There is no return option on the website and now they don't understand that I want to return the mats. They were expensive mats.
Be aware for shipping outside UK.
Am from Portugal and asked for details for a specific car model mats via email. Several days between responses and raised 3 times the final shipping price (!!!) (UK to Portugal). Besides, they didn't answer me in detail for the questions I asked, very basic answers. Didn't buy nothing unfortunately because of these issues.
I ordered a set of mats
I ordered a set of mats.
They haven't arrived so I thought I would contact customer services.
It turns out customer services is a robot. The email came back as returned and I went to track the order and it dosent recognise my email address!
I suspect a scam site
Good Product & Great Customer Service
Ordered new Mats for my SMART Mk3 Cabrio and they arrived in the five working days promised.
One Mat appeared not to fit properly so contacted Customer Service and had an immediate positive response to solve the issue.
After double checking it turned out to be my error in the fitting orientation.
So the Mats do fit perfectly after all and so a happy Customer and they look great.

Svar från Mr Car Mats Limited
Totally Useless
Ordered a set for a Subaru Outback late arriving didn't fit at all told them about it and they said they would send a new set out which they eventually did after many emails only to find they had sent exactly the same set so obviously didn't fit now won't reply to my emails so avoid these cowboys.

Svar från Mr Car Mats Limited
This attempted purchase is appalling
This attempted purchase is appalling. I tries for two days now to order car mats for my car having read the recent 2025 "excellent" reviews. The "Submit Order" button is not working....so I tried to engage uin a chat with the robot....and went around in frustrating circles and got nowhere. I asked for a number to call Customer Services and the number I was given by the robot online, was "out of service". When I subsequently asked why, we then went back to the circular response of "I am not able to answer your question, please contact Customer Services". I replied saying that "Your Company is suspicious" and typically got the standard response of, "I am not able to answer your question, please contact Customer Services".....!! I would strongly advise that this Company is either in liquidation or a complete scam. Do not try and use!
Perfect Upgrade for My Car!
These mats are exactly what I was looking for. The stitching and design give my car a premium feel, and they’re so easy to clean. Worth every penny!

Svar från Mr Car Mats Limited
Premium Quality and Perfect Fit!
These mats are exceptional! The material is thick, durable, and fits my car like a glove. They’ve truly elevated the look of my vehicle, and I couldn’t be happier!

Svar från Mr Car Mats Limited
Great quality and fast delivery
Great quality and fast delivery - recommended
Very happy with the excellent car mats
Very happy with the excellent car mats. Super quality that fit perfectly into my Mercedes EQS 450. Definitely purchase again and wouldn't hesitate to recommend. Thank you.

Svar från Mr Car Mats Limited
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