Mpnwindows Omdömen 195

Amateurs to say the least.

After placing my order, MPN Windows surveyor attended my property to take accurate measurements which, for sake of good order, I asked to be double checked as the measurements were different to other surveyors I recently obtained quotations from. My goal here was to ensure there were no issues with my £11,300 order.

This led to some changes required for my new composite door and bay window as the sales rep and surveyor did not have the knowledge to discuss these elements during their visit, which also led to delays of my installation.

I called MPN Windows to ensure these changes had been passed up the chain, where I learned this had not been actioned as a result of poor communication within the company.

Once all the changes had been confirmed and the details of my order finalised over the phone, I received a call from MPN Windows two days later to say they are cancelling my order as they do not believe they are capable of satisfying my request.

During the call I asked why they felt this way and they put the onus on me as a problematic customer. I explained the above to MPN Windows, which he was unaware of, resulting in him referring to the management for reconsideration.

The next day, I received an email confirming that my order has been cancelled.

For a company to not feel confident with their services and be placed on the back foot from a non aggressive customer, resulting in them cancelling an order, clearly shows that corners are cut with their products and services, where customers do not raise concerns.

I have complete evidence of all communications between myself and the staff at MPN Windows proving the questions I raised were justified and in a respectful manner, which I aim more than happy to divulge.

I would urge people to reconsider other options if they have approached MPN Windows, to avoid the unprofessional service they deliver.

RESPONSE TO YOURS.........

The fact you have copied and pasted your response from other poor reviews, it is clear how amateur and incompetent you and MPN Windows are.

My review is purely based on your service with no ulterior motive. A customer should be well within their right to ask simple questions for clarity and confirm their order is correct, which I would NOT have received if I had NOT questioned, without the company falling into disappear and cancelling an order. This projects your incompetence and reinforces all the actual and REAL poor reviews you have.

I have all the evidence that I am more than happy to make public, which proves it is me that dodged the bullet.

Amazing quality . Had new door and windows installed. Very happy with the service and with the quality of work provided . Will highly recommend !

We highly recommend MPN windows. From the start we could tell we were in good hands, from the salesman to Nathan coming out to measure and the office staff sending us our appointments. Iestyn and Rhys have done a fantastic job of looking after us installing our new windows and doors! Highly professional service from start to finish. Thank you all at Team MPN 👍

Tidy
Efficient
Friendly
Hard working
Trust worthy
Just to name a few qualities.
I cannot praise this company enough. Lestyn and Rhys completed the work to a excellent standard and were happy to answer any questions, nothing was too much trouble. They didn't stop the entire time they were here and worked quickly.
After contacting the aftercare team to discuss some very, very minor snags Paul was quick to sort asap, he was very helpful, happy to answer any questions and again nothing was too much trouble.
Lestyn came out the following morning bang on 8:30 as promised and sorted the snags.
Thankyou MPN, the team have been great from start to finish. I would highly recommend MPN.

This was excellent from start to finish and appeared to represent a proper team effort.
Eddie gave an excellent open introduction to MPN, by far the best of the ones that I experienced.
Any potential problems were pointed out at the measurement stage.
Emma supported promptly and fantastically, throughout the process.
Iestyn and Rhys were excellent and managed both the project and the customer very well. Nothing was too much trouble for them at any point. They took a proper interest in their work and the time allowed for the job to be completed allowed them to take this interest and take their time to complete a proper job.
The very, very minor snagging on the job, was extremely quickly followed up and completed and Fensa certification was promptly received.
The promised follow up blinds were very quickly arranged with Mirage and Neil being very supportive.
Thanks very much indeed for a job very well done.

THE FIRST TIME YOU CONTACT THEM TO THE COMPLETION OF THE WORK THEY ARE SECOND TO NONE. THEIR WORKMANSHIP IS EXCELLENT. ALL THE TRADESMEN ARE OUTSTANDING. WHEN BUILDING CONTROL OFFICER SAYS ITS THE BEST WORKMANSHIP HE HAS EVER SEEN, SAYS IT ALL. WOULD RECOMMEND MPN TO EVERYONE. PRICES VERY VERY COMPETITIVE. CLEAN, TIDY, HELPFUL AND VERY PROFESSIONAL THANK YOU FOR OUR BEAUTIFUL CONSERVATORY .

Excellent service and a hassle free transaction from start to finish. Our main door to our shop needed replacing whilst we were open for business and having a fridge installed. MPN were there bang on time and removed the old door in order to get our fridge in, they came back then when we needed them and installed the new door. Very pleased with quality and price, Dan and Dai were excellent and I would definately recommend this company. 5 Stars !!!

Brilliant job 3 windows and front door, look no further for new windows than MPN thank you all

Needed to change a couple of misted double glazed units. MPN provided a fast and efficient service at a competitive price. Fitters were great.

Had an issue with the lock on my door due to cold weather so called MPN. Within an hour it was sorted and not had a problem since. Absolutely excellent service as always.

Had two doors installed by MPN. Absolutely delighted with them and great service. You could decide what you wanted on their website from the start and no pressure sales unlike other local window companies who tell you what you have to have - rather than what you want. With MPN I got exactly what I wanted. Delighted. Many thanks indeed

Paul arrived .perfect timing. Polite quickly repaired my door. Thankyou.

Phoned Mpn this morning explaining I had trouble with my door. Within a hour Paul arrived and sorted it out. Great service highly recommended company thanks Paul 👍

Just had new bay with a door. Amazing workmanship top quality materials. Can’t fault the fitters they were so friendly and polite. Had a conservatory from MPN a few years ago, haven’t day’s problem with it. First class company. Will always return to MPN when needed.
Thank you.

Very good service from Emma and Paul at MPN. Had a problem with the conservatory gutter caused by the sudden thaw after a week of ice and snow on its roof. E-mailed Emma yesterday morning, she confirmed just an hour later the call was being dealt with, spoke to Paul later that day and he was with us this morning 9.0am. Excellent.

Amazing aftercare service from the team. Our door got stuck, they came out the same day to sort it out, ordered the part and turned up the next day to fix it. Thank you all.

Phone call to the office at 8.45am and the engineer Paul on our doorstep by 9.20am. Problem with our door resolved by 10.00am. Courteous and efficient service. Thank you!

Excellent after care customer service from Paul today. We had a minor problem with the guttering on our conservatory. We reported it in the morning and Paul came out in the afternoon and resolved it. Great after care service. Thank you.

6 windows and 2 large bays fitted, by Dan and his helpers dave and Jon over the last 5 days. Polite and friendly lads, where nothing was too much trouble... and I'm a right fuss pot! Any issues I raised were sorted quickly with no fuss. I love my new windows, which are much better quality than the ones they'd replaced, reduced road noise and increased benefit from my heating! These boys and MPN come highly recommended. Thankyou Dan and team

No matter what the issue, their after sales service is absolutely 2nd to none, called for an issue with a door and got it fixed withing 15 mins. So polite and professional, would definitely highly recommend