Movly Omdömen 64

To be honest, I was a little apprehensive about using Movly, as I had never heard of it before. But it turned out to be a very easy and smooth experience. The car that Movli contracted for me was with Budget and I did not have any hiccups at the Budget counter nor during my whole rental period.
I saved a lot of money with Movli and it was a breeze!!

Everything went smoothly with the rental partner (Budget), and I was able to get all the information from the app. In addition, I was still able to use the Fast Break lane with my membership number.

Elisabeth helped me change the pickup time for my car.
She had perfect manners for working with customers and completed my request in a very short time.

Elizabeth answered all my concerns. She was very helpful. I hope my experience at the airport rental will be as good!

Elisabeth was so helpful and kind on all 3 phone calls I had with her. She was very patient and understanding

Scam company. Flight was delayed 1 hour, and Movly cancelled my booking. No refund allowed.

1) They said I needed to provide a flight number. Movly never requested my flight number. I provided ALL data that Movly requested. I was never given heads-up to provide the flight number. Movly said I was all set.

2) They said I didn't cancel the booking. Why would I cancel the booking 48 hours prior when I was planning on receiving a car. Only after I got scammed did I want a refund. And then they use sorry excuses.

3) They said to refund through the travel agent. I didn’t use a travel agent - I booked directly through Movly myself, and Movly scammed me.

4) I will not be paying this. They will be hearing from American Express.

Response - You never asked me for flight information. I was 15 minutes late because the flight was delayed. Movly never told me I had only a one hour window for pick up. That’s insane. Refund is completely expected.

I want to leave a huge thank you for the incredible support I received. I was very well assisted by Nini, who was professional and extremely helpful. She assisted me in changing my arrival time without any stress and personally ensured that my payment went through successfully. I am very satisfied with the support and the experience using the Movly app. I highly recommend them.

I received very good and detailed information about the rental and how to collect my vehicle.
The rental agent was very courteous and helpful

The checkin to the app was smooth and great. The 48 hour before process was also smooth. However, we were told we’d get a Mercedes C. When we arrived at Budget, they didn’t tell us what was the exact car until we went out to the garage. There we were told that “no luxury cars are available“. I guess that was the piece that should be improved. If the original car isn’t available there has to be some recompense to the customer.

App was easy to use. Price was very affordable, taxes were included so no worries about a larger charge after the rental. Worked with local Budget at the airport. Everything went very smooth. They even upgraded me when they did not have the vehicle I had requested. Will definitely look here for my next car rental.

Answered my question quickly with a great attitude.

Nina resolved my mistakes quickly and without hassle. Friendly was her approach.
I understood her …that is her English was clear and understandable.
Thank you!

How easy it was to change/update my reservation. Agents were very helpful and friendly.

Customer service is top notch! Elizabeth was a terrific help when I had questions about our rental.

A very helpful agent with a war and caring voice

I an an old-style guy, still without a smartphone. When I realized that all Movly communications are over smartphone (with a back-door email), I tried to cancel. Hailey was very nice by trying to accommodate my circumstances and then by following my requests. And I feel that I need to have a smartphone one day.

So far, my experience with Movly has been fantastic. I have need extra help because my driver's license was due to expire, and I needed to add a day to the rental. Hayley was very helpful today. Elisabeth's note a few days ago was helpful. And whoever called yesterday was also great. I look forward to our rental in Seattle. (Price is also good).

Nina is exceptional at her job, she Has a calm and very helpful personality. She Helped us resolve our concerns and made it stress-free!

First, I wasn't thrilled about my reservation being handed off to a large rental company (Budget) where I would have no idea what car I would actually get. But the real issue was that the Movly reservation said that I should go to their express/VIP line, if they had one. They did, and so I was in that line for almost 30 minutes (it was still way shorter than the general line), only to be told that I was NOT eligible for the preferred line and that I had to go to the back of the general line. While I was in the general line, I overheard another party get turned away from the VIP line with a Movly reservation, and the car rental agent said this was like the 5th or 6th time that day. This added a half hour to what would have already been a multi-hour-long wait after a long flight. Movly needs to get their agreements right with their partners. Don't tell people they are eligible for special treatment/perks if that is not in fact true.