Moving internet Omdömen 

676
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Did exactly what we wanted but at a price of £230 for 7 weeks.... We tried hotspots - and other wifi sharing but we needed the wifi plug in router. It worked well enough while we waited for Sky to... Se mer

Betygsatt 5 av 5 stjärnor

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Se mer

Betygsatt 5 av 5 stjärnor

Exceptional, if everything in life was as easy as MovingInternet, it would be amazing. Very helpful, easy to return and honestly it is just plug it in, incredible simple. Thank you will use again if I... Se mer

Betygsatt 1 av 5 stjärnor

I would love to give a good review as it did arrive promptly and functioned as needing. However, I could never recommend the company to anyone. Do not order if you cannot get to a post offic... Se mer

Företaget har svarat

Företagsinformation

  1. Internetleverantör

Skrivet av företaget

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

676 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(676)

79 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great experience and easy

Really expedient service and well organised process. We received our temporary WiFi kit the next working day after ordering and it worked within seconds - just plugged it in and connected using the provided password

Easy to return and sure enough when I sent it back via their pre paid label it was received back 1 working day later and my deposit was promptly refunded . Definitely recommend

12 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a lifesaver

What a lifesaver! We moved into our house and after giving the internet provider over a months notice we didn’t have internet ready. This was a catastrophe for me and my partner who work from home.
Did a quick search found Moving Internet. Router arrived the next day, speed and quality was was very good. The return process and refund was also very efficient.
Thanks for saving the day Moving Internet!

25 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Great service, ordered last minute so did not arrive next day, but the following day, so was informed the hire would commence from receipt a day later. Easy to install. Reminder that hire was coming to an end, and notification when deposit refunded.

17 oktober 2024
Betygsatt 5 av 5 stjärnor

Moving internet is a fantastic service

Moving internet is a fantastic service! They are professional, efficient and do their utmost to ensure you have a broadband connection when all else fails. I was able to get broadband the day after I lost it through moving, and then kept moving internet until my new broadband service was established. The return of the equipment was easy and deposit return swift, thank you Moving internet.

12 september 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Amazing

Absolutely loved this! It was an easy process and the device worked well. We recently moved property and our WiFi provider was messing us around but found this as a solution. For about a month it was used for two people working from home, with 4 laptops and constant teams calls with no issue. Only downfall was it was expensive for that time. However would definitely recommend and use again!

24 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service - I would recommend to anyone who needs a reliable temporary internet service

I work from home and moved recently. I only intended to use the moving internet service for ten days but due to issues with my existing broadband I had to extend by several weeks. The service I got from moving internet was excellent - equally as good as the service I get from my broadband provided. I have no complaints about the moving internet service.

20 juli 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

A lifesaver when there was an…

A lifesaver when there was an unexpected gap when switching broadband providers. Loses one star though as the website gives the impression you will get amazing bandwidth but this is entirely down to your mobile reception.

£50 a week for the standard kit is a bargain compared to what you'd pay if you'd used a hotspot

Bandwidth is definitely much better than a hotspot
With limited devices connected I could:
+ stream a movie
+ access the cloud to work
I could not:
- take video (Teams) calls with the camera on
- my wife's work VPN also would not allow the network

Receipt was quick (next day)
Return was easy (requires a post office)
Refund was smooth - 6 days after dispatch (including a weekend)

6 september 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Fabulous Service!

We were in the process of changing internet peoviders, but after some delays out of our control, we were going to end up with no internet at all for 3 weeks.

We found moving internet after an online search and found the whole experience super helpful and quick. They were thorough and informative and kept us up-to-date with the order and delivery.

I'd say the only drawback was the speed, and that the internet dropped intermittently, but that could've been down to the area we live (rural).

Overall, a fab service and would definitely use again.

22 augusti 2024
Betygsatt 5 av 5 stjärnor

Moving Internet review

I used Moving Internet as we moved house and it took several weeks to get our normal broadband re-connected. I was a little sceptical, but I must say, I was immediately converted.

The renting process is really easy. The device arrived on the day agreed. And it is as simple as plugging it in and connecting. I had to extend my rental a couple of times, which was straight forward.

The eventual return was as easy as packing the router and power lead into an envelope, sticking on the label which came with the box and dropping it at a Post Office.

I highly recommend this as a temporary broadband solution.

26 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Password provided was incorrect, no response from company for five days, refund refused.

We had a really bad experience with this company. They sent us the wrong password for our internet box so we were unable to access the internet. We emailed them (the only method of contact they offer) on the Thursday, they didn't respond till Monday. They didn't look at the screen shots we sent them, they didn't read the emails we sent them. They just sent us the same form response, making it clear they had not read or looked at anything. Refused to fully refund us despite their service being unusable (as they provided the wrong password). We had to spend a lot of money paying for an alternative internet service. They did not apologise in anyway. The customer service was really bad, considering they made such a basic mistake and then ignored us for six days of our so called hire, a simple 'sorry' would have gone a long way.

10 september 2024
Omdöme utan inbjudan
Logotyp för Moving internet

Svar från Moving internet

Hello Kate,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

I have searched through our customer service support inbox as part of the investigation, and I can see you sent an email 2 days into your hire regarding the security password for accessing the internet which was also included on the router assigned to you. I can also see that our customer service team replied to your email that same day informing you that the password is case sensitive and that you must have been keying in the “O” instead of the number zero “0”. I can also see that after the email was sent by our customer service team, our support inbox showed we didn't receive any further email from you until another 2 days later stating that you were returning the device because you could not log in and that you had not received any email from the customer service team. Also, I can see that our customer service team replied to the email we previously sent to you initially to show that we did reply to your email.

Sorry for any inconvenience experienced.

Kind Regards
Moving Internet

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