Motor Trust UK (Preston) Omdömen 232

**Review for Motor Trust Garstang**

I strongly urge anyone considering purchasing a vehicle from Motor Trust Garstang to think twice! My experience with them has been nothing short of a nightmare.

I bought a car from them in September, and within just three weeks, I found myself dealing with a malfunctioning sunroof that refused to close during a heavy downpour! When I reached out for help, I was directed to a garage near Blackpool, but after three weeks and countless phone calls, they couldn’t resolve the issue, and I ended up wasting £500 on a warranty that turned out to be worthless.

As if that wasn’t enough, I faced ongoing issues with warning lights repeatedly turning on and off. After another visit to the garage, their solution was simply to turn off the lights, but the problem persisted.

The final straw came in February when, while driving my son and his friends to a birthday party, the engine light illuminated, smoke billowed out, and I experienced complete engine failure. This incident resulted in a 15-mile traffic jam and required the fire brigade. My car has been in the garage for months, now needing a whole new engine!

I have hardly driven this vehicle without issues since I bought it, and I’m now pursuing legal action against this company. Motor Trust Garstang is a total scam, and I advise everyone to steer clear of their services. Save your hard-earned money and look elsewhere!

DO NOT BUY A CAR FROM THIS COMPANY

In 2024 we bought a family car from this company. Everything was fine until things started to go wrong with the vehicle. The manager and staff did everything they possibly could to avoid providing any service to help. It's been that bad I'm still considering bringing about small claims court proceedings. We have spent over half the car's value on repairs and it is back in the garage again as I write this. Unbelievably Motortrust did the following when I rang about a third problem in late 2024. It was clearly documented in the warranty provided that the part was covered but they:-

1. Initially denied they had any record of the sale. I couldn't believe what I was hearing.
2. The "manager" was Incredibly rude on the phone. He never rang back when he said they would.
3. They provided a warranty with clear terms and conditions and blatantly denied the parts were covered when it was written in black and white for all to see.
4. They spent months making ridiculous excuses on why it wasn't their problem and I should contact the original dealer.

STAY AWAY AND TAKE YOUR HARD EARNED MONEY ELSEWHERE

The response to this review sums this outfit up. The high number of negative reviews is not a surprise. Reported to Trading Standards and I encourage others who have similar experiences to do the same.

Bought a vehicle from their Preston branch, took out the warranty for £499 as I had concern for the wet belt, salesman promised I’d be covered, 6 months down the wet belt needed replacing, phoned up to see what I had to do and they said they’d get back to me, heard nothing, now I ring and even messaged the salesman and get nothing back and no answer on the phone. Ended up forking out £1000 myself to avoid being off work.
Had a generic email from motor trust from a company director, who I won’t name unless asked, regarding valued customers and further business :
“ I hope this email finds you well. It's been six months since you purchased your Ford Transit Custom from us, and we wanted to touch base.

We now have over 1,000 vehicles in stock across Preston, Garstang and Lancaster, all at great prices, with 3 year warranties and as always inspected and approved by the AA.

Our part-exchange valuations are unrivalled so should you wish to explore this option even for consideration just simply let me know and I can assist you.

Thank you for being a valued customer!

Best regards,”

I’ve replied stating the problem I’ve faced

I hope local businesses see this review so they don’t get stung with this run and hide method that seems to have been applied in my circumstances.

I’ve had to make contact with other branches to try and get an answer and it’s been escalated to directors and I’ve heard nothing whatsoever.

I need this matter resolved as I’ve been advised nearly 4/5 months on with no contact or resolution that it’s a trading standards issue .

Very straight forward purchasing process. Very friendly staff at the Buy site. Absolutely zero pressure to make the decision quickly on purchasing. Particularly Jason R who was very friendly and helpful.

The services seemed very good to start off with at the Preston Site, staff was very helpful, but once you bought the car, they didn't want to know, just fobbed you off with excuse after excuse, it wasn't as if I was getting a cheap car neither, we had actually bought 2 cars from the company the same day, one in morecambe and one in Preston, approx 500 mile round trip, so it wasn't that I could just pop round to chat with the problems I was having.
The better service came from the morecambe garage.
Wouldn't buy from these again....

Do not use this dealership
Paid for a car and 3mths later still not took ownership
How this car ever got through its MOT is unbelieveable
Dealing with said manager James was a nightmare
Demanded monies back after alot of stress , on 24.12.24 leaving me with no car over christmas
As I write this review the dealership is no longer called Motortrust but North West trading Blackpool Rd , Preston , still same manager , this says it all

I had an absolutely terrible experience with MotorTrust a name that couldn't be more misleading! I put down a £500 deposit on a vehicle, with the clear understanding that it would be fully refundable if I decided not to proceed with the purchase. However, when I informed them I no longer wanted the car, they completely refused to return my money, despite multiple attempts to contact them.

I called numerous times, requested callbacks from staff members Ian and his manager, but was completely ignored. The level of customer service is shocking once they have your money, they don’t care about you at all. They may have gotten away with keeping my deposit, but they’ve lost a customer for life, and potentially many more once people read about this disgraceful treatment.

Avoid MotorTrust at all costs—because the only thing you can trust them to do is take your money and ignore you!

This is my second review of this company after being told to take my first one down and my issues would be sorted out... I took it down because I fell for their excuses.
Back in February I bought a 2014 Nissan Juke Nismo, this should not have passed the 'aa approved checks' . I test drove the car and picked up a week later at the test drive I had pointed out some issues that weren't resolved :

1: Break disks at the rear were badly corroded and needed replacing and front ones looked to be getting the same. These wasnt done but was told if I had issues they would fix this.
2: chip in the drivers view of the windscreen (mot failure)

There was some minor paint work issues that was dealt with but at this point id of rather them sorted out the bigger issues.
So with these issues I have been consistently back and forth with phone calls and emails with this company since picking up the car, I will not put any names on here as that isn't fair on them and I believe these issues are from fault of the company and not the sales person who I dealt with although the lack of communication I am getting needs to be sorted.

So 24th of February my partner picked up my car for me and was told by the sales person if there was any issues with breaks to get back in touch, I agreed with my partner that it would be okay and felt comfortable and reassured by their words. My partner rang me on his way home said the breaks were squeaking so I booked it straight in for a pre mot assessment just incase there was other issues that I couldn't see myself.
The mechanic told us the windscreen wouldn't pass the Mot due to the size and placement of the chip, the rear breaks were a failure and the front were an advisory along with other advisories. So if this were to have actually been an MOT it would have failed.

Straight away I emailed a full detailed list to the sales person who sold me the car, i had no response and had to ring 3 days later, i was then told they would refund me some of the money to pay for the breaks and we agreed that if they paid the breaks and disks I would pay for the labor. They also said to get a quote for the windscreen and they would also pay for this.
Sent the breaks and disk quotes across and called the salesman to let him know and he said it would be in my bank within a couple of days (didn't happen), also spoke to him about the windscreen quote and said i was still searching for the best price. He said he would also see if there was anything he could do on his end to get someone to come fix it.
After this conversation I was calling and emailing almost daily to find out when the payment would be sent and to also find out any updates on the search for a company to do a windscreen replacement. Each time I called I was either told the person I was dealing with wasn't there or with a customer and would call me back but never received a call back.
After 3 and a half weeks of waiting on the money for the breaks and disks was finally sent to my bank. I called again and questioned where we was at for a windscreen replacement and the sales man just said to send him the lowest quote I had got and he would just get them to send me the money.
I sent this in an email straight away with the lowest quote I had,Its now been 2 weeks again waiting for this money to be sent and I have been ringing every other day to see when I will get these funds sent to me and low and behold the sales person is never in or available and no one else can help me.
As soon as I mention my first name anyone who is speaking to me knows exactly why I am calling. I get this can be irritating for them but when you buy a car it should be road worthy and I am in all my rights to chase this.
Any how, yesterday I called again was promised a call back and this didn't happen so called a second time to be told 'I have spoken to the manager who has said they are waiting for the excess invoice from your insurance' I questioned what they meant as this was something that was never agreed and apparently this is what has been agreed and was written down.
Theres a few issues with this, 1 I have not got wind screen cover on my insurance so this wouldn't have been something I agreed to, 2 this has never been mentioned to me, the last thing I was aware of was that I had sent a quote from a company and they would send me these funds and I could book it in. £368 is a lot of money to fork out in one go especially after just buying the car so I am unable to book this in until I 100% know they are going to do this but I have really lost all hope.

Anyway got an email finally from the sales person yesterday but wasn't really of any help.

The checks don't get done, if they had of been then they would of also noticed that the exhaust is fitted wrong and corroded and nearly dropping off so this is just more expense for me, and only got noticed when up on the ramp getting new breaks.

Just feels like one big scam and they only paid out for the breaks to get me to remove my review.

I wish 0 stars was an option. Had ongoing issues since the day I collected the car in August which have not been resolved and have resulted in me having a car that will not go in Drive or Reverse (Auto). I have been ignored, lied to and blatantly had the piss taken out of me. Ben at the Preston branch is an absolute jobsworth whose word means absolutely nothing. Motortrust say all vehicles are inspected by AA yet multiple issues on receipt of the car. Absolute cowboys. I returned the car in September to be fixed which they did one job out of 6 (exhaust bracket) being in contact since OCTOBER with no help or support from them to resolve the other issues. EVERY email, phone call & message from myself has been ignored. I am not an unreasonable person but they are an impossible company to work with if you’re having any issues. Thank god my finance company seem to be on my side are helping me under the consumer rights act, thank god I know the law as I was laughed at on the phone by a salesman because I’d had the car 6 months (issues reported within 24 hours of collecting though!). Avoid the headache and avoid this company.. seems the branch has now disappeared from existence, 1 down 3 to go hopefully!

EDIT: my name is Abigail Melarangi REG AO16 RFL take a look through your records you will see I have not told a single lie … your salesmen are conmen and liars and your vehicles are sub standard. Every detail I have mentioned is fact. And I have been fobbed off about 10 times from your business so I will now let the finance deal with it..

Horrendous. Unfortunately cannot give 0 stars.
Travelled 230 miles to collect car from thr Preston branch. Drove fine home and its gone downhill from there. Purchased car in October and waited until end of January after constant chasing to receive the v5 during which I discovered the car hadn't been taxed since the September!! Even though they assured my the tax was covered until Jan. I then had an issue with bonnet sensor which they did take care of under the warranty. Just a couple weeks later discovered an oil leak which had been there for some time and resulted in a £300+ bill I had to cover, then brake pads and discs at £250 paid by ME, then another warning light resulting in a whopping £850 covered by ME and now small holes in radiator costing ME another £950!!!! None of this being covered due to "wear and tear" of a newly purchased £16k car which has "SUPPOSEDLY " had a full AA check and MOT! (Car had not been serviced for almost 5 years either after checking Jag online!)

How anyone has scored this garage 5 stars is absolutely beyond me!
My nephew bought a car from these and she’s had issues from day one, two months later they are still giving him the run around.

Please do yourself a favour and stay away from this garage, don’t say you haven’t been warned.

I bet the five star reviews are either family and friends of theirs or they’ve been paid to write a good one!

We found the staff very helpful. Especially Nathan. He managed to sort a great deal for us. Many thanks Phill Greenhalgh

Very efficient and friendly service

Really great buying experience

From contacting them via auto trader and what’s app , to buying and collecting the car , the whole process has been simple , stress free. Dealt with a sale rep called Joe Sweeney and he couldn’t have been more helpful . Thank you

Would definitely use this company again to purchase cars in future

Very efficient and friendly service from Ben at Motortrust.
Great part exchange deal.

Great service, very helpful and friendly.

Brilliant service and help getting my son his first car

Kork was very friendly, approachable and direct to deal with. Every aspect of the purchase was simple and straight forward.
I would happily recommend Motor Trust UK to anyone looking for a fair deal.

Purchased a car from them was meant to collect on the Friday got a phone call to say the clutch was broken had to go back week later. When leaving the radio wouldn't work spent 2 weeks trying to sort, lots of promises given but none ever happened. Eventually got a courtesy car but when it was delivered there was no fuel in it had to fill it and was told I couldn't claim the money back.
Promised call backs from different members of the team and especially rhe manager James but still waiting. Asked to speak to director told I wasn't allowed as they don't speak to customers. Got told I.could contact area manager to find put that there isn't one as they are a independent company so yet again another lie.

Please read before purchasing from this dealership.

February last year purchased a Renault Kadjar which I was ensured on collection it had passed AA testing and had a MOT carried out. As soon as I left the dealership there was issues with the car, the steering was pulling to 1 side, several lights had come on the dash and other issues. I contacted the dealership and asked me to bring it back in and assured me the lights just hadn’t been removed from the MOT. I collected the car and was assured everything was on however the steering was still pulling to one side slightly they said this was due to tyres needing topping up and will be fine after. I did this and went on the motorway with my little girl where the car went into limp mode would not go above 50 and cut out. Again, I immediately contacted the dealership and they said to bring the car in for them to look at it. After 5 failed repairs of the car and being left with no car for the first 4 of these totalling 11 and half weeks before I managed to get a courtesy car, I was still having issues. I had put in a complaint to the finance in April and after 6 weeks with nothing resolved I contacted t he dealership to see if we could come to an agreement with the car this is when the staff started to become rude, this site is all male staffed and make you feel stupid. I then forwarded my complaint to the financial ombudsman and trading standards. The dealership was trying to say all these faults was wear and tear on my behalf, when I had several checks done on the car it came to light the driver tyre was bent and the bolts underneath have been welded incorrectly causing the car to pull to one side, this along with many other faults, and being told the car had most likely been in a bump by 3 different garages.
It has taken over a year for any resolution on this situation. I have been left with no car for a total over 5 months struggling to get to work and to get my little girl to nursery along with day-to-day task etc, it has been the worse experience with this dealership who as soon as you drive away with car that’s it. Please please avoid this dealership or ensure you get your car checked before purchase I have since found many others in a similar situation than me with this dealership and do not want it to happen to anyone else.

Reply to motertrust…

Of course I complained I had a faulty car, and after the 5/6 times of faulty repairs I got no support or reply from the dealership so not sure what level of support you are reffering to.
I can confirm I did receive a courtesy car to use on 2 of the occasions however was still left with no car a total of 5 months through out the whole of the contract.
Yes it has been sorted now and I have received full payment but that’s with me going to the ombudsman and finance company not of what the dealership helped with. I have the emails and documents of the dealership stating they are not at fault and it it my wear and tear.