I recently had my car serviced as they promised me when I bought it they fixed the breaks topped up oil and did a great job refurbishing my wheels, the lady at the desk Ericka & Malissa was really hel... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me u... Se mer
Car purchased that broke down three days later. Offered a discount on a replacement vehicle which was not honored at the point of sale Nick Mattocks overheard making personal comments about me when... Se mer
Fantastic experience by someone reluctant to buy from a sales lead company. I definitely wouldn’t have bought if the sales person was pushy or your typical car salesman stereotype. Our sales guy... Se mer
Företagsinformation
Skrivet av företaget
The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.
Kontaktuppgifter
Dunnings Bridge Road, L30 6YW, Liverpool, Storbritannien
- 01515277010
- info@motorrange.co.uk
- motorrange.co.uk
4,4
Utmärkt
4 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from Jason
Excellent service from Jason, really helpful and no pressure. Helped us narrow down choices and take our time on a test drive. Really happy with our new car purchases.
17 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Caroline, thank you for taking the time to leave this great feedback! Enjoy your new car!
Best wishes,
Laura Gilchrist
Customer Care
New car
They are the most friendly welcoming garage i ve been to.love my car
20 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Nicola, thanks for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Jason was very helpful and really…
Jason was very helpful and really helped us finding the right car that suited our requirements. Kept us fully informed throughout the whole process of the sale.
Would recommend anyone looking for a new car to get in touch with Jason.
20 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Kev, thank you for the five star feedback! Your kind comments will be passed on to your salesman Jason. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Not good enough for me and that’s all I…
Not good enough for me and that’s all I have to say
19 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Molly, thank you for leaving this your rating and I am sorry to hear that you are disappointed. I would love to hear more about your experience in order to try and rectify any issues you have been experiencing. Please feel free to send me an email to laura.gilchrist@motorrange.co.uk with further detail.
I hope to hear from you and look forward to helping.
Best wishes,
Laura Gilchrist
Customer Care
Buying 2nd hand e car
Me and my husband dealt with Steve. I bought my Fiat 500 e. Steve was really knowledgeable and supported me through the process. He answered all my queries and the process of transferring the vehicle over to me was really easy. Highly recommend. Thanks
18 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Thank you Sarah for the 5 star review! We hope you're enjoying your Fiat 500e! If we can be of any further assistance don't hesitate to get in touch. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
3rd time getting new business van
3rd time getting new business van. Always deal with the same guy Matty S. Super easy process great guy highly recommend 🌟🌟🌟🌟🌟
18 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Nadine, thank you for leaving this great review! Your kind comments will be passed on to your salesperson Matty S. Enjoy your new van!
Best wishes,
Laura Gilchrist
Customer Care
A great company to deal with but watch for any unwanted warranties
Can’t fault Motor Range and the car I was buying. And purchased. The one thing I felt is that the price was ripped off the car as quick as a flash and was sold a £2000 warranty which I was told was free. I just feel unsure that they may have conned me. In future, I would always take a photo of the price first. No answer was provided to my query even though my receipt this warranty cost £2000 I was told that this was free and not to worry about it. It won’t happen again because I’m fully aware.
17 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Alan, thank you for the review.
We hope you're enjoying your new car! If you would like further information regarding your car deal please send an e-mail to finance@motorrange.co.uk with your registration number and a member of our Transaction Team will be able to go through your invoice with you in detail. We are open and transparent with our vehicle pricing and are happy to provide further clarity if needed.
Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Faulty car
I bought a car from MR Aintree. The car experienced many faults and simply wasn't fit for purpose. Having spoken to many friends who have also dealt with MR and traded in their cars, MR don't even bother doing the most basic checks on cars prior to listing and selling. The after service is non existent and there quite clearly is a culture of screw you, as we will just find another customer.This post isn't out of spite, more just to make others aware. Be very careful when dealing with MR.
17 december 2025
Omdöme utan inbjudan
Svar från Motor Range
Hello Lee,
We’re very sorry to read your comments and are disappointed to hear that you feel this way about your experience.
We would like to reassure you that we do not sell faulty cars. All of our vehicles are expertly sourced, and the majority come with full service history and two keys, along with a 30-day guarantee for added peace of mind. Each vehicle is both mechanically and cosmetically inspected prior to customer collection, and is serviced and given an MOT if one is due.
That being said, modern vehicles contain hundreds of mechanical and electrical components, and unfortunately faults can occasionally develop even after rigorous preparation and inspection.
We sincerely apologise if you have experienced mechanical issues with your vehicle. We take all customer feedback seriously, and providing outstanding customer service is extremely important to us. The experience you’ve described certainly does not reflect the standards we aim to uphold.
If you would be willing to share the specific details of your experience, I would really appreciate the opportunity to look into this personally. Please feel free to contact me directly at laura.gilchrist@motorrange.co.uk
so we can investigate and work towards a resolution.
Kind regards,
Laura Gilchrist
Customer Care
We had a really great experience with Matty
We had a really great experience with Matty, he was really informative considering we were not sure off which vehicle we needed. The whole process from walking onto the forecourt to driving out with our new car was smooth and quick. He even went and found my wife's handbag when she'd misplaced it. Really great customer service and a happy feel sales environment to be in .
16 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Thank you Peter for taking the time to leave this 5 star review! Your kind comments will be passed on to your sales advisor Matty. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Just wanted to say a big thanks to Dan…
Just wanted to say a big thanks to Dan and his manager at Motor Range, Liverpool.
I had not bought a car in a very long time, and Dan made the experience smooth. They did everything they could to ensure that the vehicle was handed over to me in tip top condition. The whole sales experience was explained really well to me, and I was always aware of what was happening. Very friendly people - Thanks guys and see you in the future.
13 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hi Martin, thanks so much for the 5 star review! Your kind comments will be passed on to your sales person Dan. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Nick B
Nick B was a great sales person, really helpful and accommodating, did everything he could to help us find the perfect car.
16 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello John, thanks for the 5 star feedback. Your kind feedback will be passed on to your salesperson Nick.
Best wishes,
Laura Gilchrist
Customer Care
We purchased a car from this dealership…
FAULTY CAR - We purchased a car from this dealership in June. The sales process itself was smooth, which is to be expected when they’re taking your money. Unfortunately, the experience went downhill shortly after.
In August, we reported issues with the clutch and gearbox. The car was booked in for September, but before that it broke down completely. The dealership then had the car for 10 weeks before returning it to us. Throughout this time, a complete lack of communication,urgency or importance, they repeatedly deflected responsibility and failed to acknowledge any fault. We were eventually told there was nothing wrong with the clutch or gearbox.
Given how long the car had been off the road and the lack of confidence we had in their assessment, we instructed an independent assessor to inspect the vehicle. The report concluded that there were significant issues with both the clutch and gearbox that were present at the point of sale. The assessor also stated that the car was not fit for the public highway in its current condition.
As the dealership had already failed to properly repair the vehicle, it was agreed that the car would be returned for a full refund.
I would strongly advise others to be cautious. In particular, please avoid purchasing the white BMW 1 Series M Sport (70 plate, approximately 47,000 miles), as the issues were not resolved and its back in the forecourt after approximately 3 working days of being returned to them and I would hate for anyone else to experience the stress, inconvenience, and frustration that we went through.
Extremely disappointing experience overall.
5 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello,
Thank you for your feedback. I’m very sorry that you experienced a fault with your vehicle and for the frustration this has caused.
As you noted, the vehicle was returned to us and a full refund was issued to you. I can also confirm that the car has now been fully repaired.
Best wishes,
Laura Gilchrist
Customer Care
Gareth was boss
Gareth was boss and a proper scouser, he made the whole process feel effortless. His customer service was nothing but 5*. This was the first time ever using Motor Range and it’s safe to say this is the only dealership I will be using in future. Thankyou so much, I love my new car!
15 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Sammy, thanks so much for the 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Gareth was really helpful and…
Gareth was really helpful and professional. I was able to purchase and drive my new car away on the same day.
15 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Amanda, thank you for taking the time to leave this great feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Horrible company
Horrible company. They sell faulty cars and once cars are purchased and fault discovered they back out and say not their problem .
Avoid avoid avoid at all costs
If you can buy brand new car with 0% interest , don’t fall for them
15 oktober 2025
Omdöme utan inbjudan
Svar från Motor Range
Hi,
Thank you for your feedback. I’m very sorry to hear that you feel this way. Please be assured that we do not sell faulty vehicles. We take the quality of our stock very seriously, and the majority of our vehicles come with full service history and are carefully inspected before sale.
That said, modern vehicles are incredibly complex, with hundreds of working parts, and occasionally faults can arise despite thorough checks. I apologise if you feel that your concerns have not been properly addressed.
Please email me directly at laura.gilchrist@motorrange.co.uk
with your vehicle registration, contact details, and a brief description of the issues. I will personally review your case and work alongside our Service Centre to ensure it is resolved.
Kind regards,
Laura Gilchrist
Motor Range
Svar från Motor Range
Thank you Gary for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Nick B was brilliant with great…
Nick B was brilliant with great service. Thanks Nick sorry I forgot your cakes
15 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Cheryl, thank you for the great review! Enjoy your new car!
Best wishes,
Laura Gilchrist
Customer Care
Matt Tierney was great
Matt Tierney was great! Super helpful and super quick! 👏🏻 great service from start to finish 🤩
14 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Thank you for the 5 star review!
Best wishes,
Laura Gilchrist
Customer Care
Not truthful
I bought a toyota corolla 2022 and they told me they serviced the car, yet when I cleaned and checked the car myself the air filter was dirty.
Plus the shock make noises.
10 november 2025
Omdöme utan inbjudan
Svar från Motor Range
Hello,
Thank you for your feedback, and I’m sorry to hear you’ve had concerns following your purchase.
With regards to the air filter, this is not typically replaced as part of a standard service and would normally be inspected as part of a full service. I apologise if this was not clearly explained to you at the time of purchase, as we always aim to be transparent about what is included.
If you require some further advice or assistance with regards to the vehicle's shock absorbers, please contact our Service Team on 01515277005 and they will arrange for the vehicle to be inspected and for a complimentary valet to be carried out.
Kind regards,
Laura Gilchrist
Customer Care
Amazing service
Jason was great when we arrived very helpful and attentive. No faffing around and found the car we had seen online and brought it straight to us.
Big Ste in finance was great too and helped us overcome some issues we had. All got sorted in the end.
Big thank you to both and such excellent service, will be back when I need an upgrade!
14 februari 2026
Omdöme utan inbjudan
Svar från Motor Range
Hello Abbie, thanks for the great review! We hope you're enjoying your new car! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
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