Motor Range Omdömen 4 304

I noticed a few issues with the car I was buying so I mentioned this to the sales rep, who was more than happy to sort these issues out. This was Tuesday, I picked the car up today and I was very happy that the issues had been resolved. On my whole experience with Motor Range Liverpool, I would definitely go back to trade again. I'm sure my sales rep was called 🤔🤔 Scouser through and through 🤣😂

Dave on vans was spot on all made easy 👌

jason is amazing, such a funny and helpful man, had a lovey time !!!! thank you

After viewing several cars, my son decided to proceed with a Ford, and we were assisted by Sean. I want to make it clear that Sean himself was polite, informative, and helpful throughout. We were told the car had received a full MOT and service, and that all that remained was to complete the paperwork.

However, when we returned to collect the vehicle, we signed the documents and made payment, only for Sean to notice that the invoice did not include the coil spring replacement that had supposedly been carried out. He went to investigate, and it became apparent that the car had been given a full MOT before the required work had actually been completed.

Had this not been spotted, my son could have driven away in a vehicle that was not roadworthy, despite being assured it had passed a full MOT. This is an extremely serious safety concern and completely undermined our trust in the dealership.

As we were leaving, two boxes containing the coil springs for the car arrived — further confirming that the MOT had been issued prematurely and incorrectly. Given the circumstances, my son and I felt we had no choice but to cancel the purchase for his safety.

We spoke to the manager, who told us he would “leave it with them to sort” and that he would call me back. Despite waiting until 7:30pm for the promised call, no one contacted us. When I eventually phoned the dealership myself, I was told the manager had already left the building.

This entire experience has been deeply disappointing. Not only was a potentially unsafe vehicle presented as MOT‑ready, but the communication and follow‑up from management were unacceptable.

If I could award 0 stars I would, however My son purchased a car from the Manchester branch on Thursday 12th February. He signed for the car and part-exchanged his own vehicle.
The night before collecting it, we checked the MOT history on the DVSA website and saw that the car had failed its MOT with two major defects. The MOT then passed immediately afterwards.
When collecting the car, my husband specifically asked whether the coil springs had been replaced. Sean the salesman, checked the invoices — and confirmed that the coil springs had NOT been replaced. My husband questioned how the MOT could have passed when the major defect was still present.
We were told by the manager that it was “human error.” However, this so-called human error resulted in my son being sold an unroadworthy vehicle, which could have put his life — or someone else’s — at serious risk.
We are now awaiting a full refund. Unfortunately, he paid in full by card.
Extremely concerning and I would advise anybody purchasing a car to do a free MOT check and challenge any anomalies

Jamie is amazing at his job dead helpful all the way through

Sales team were super friendly and extremely helpful! The best experience i have had buying a car. Helped as much as possible to not bottleneck the process at any point. Salesman Gareth was an absolute legend!

Quick and smooth service, very friendly, Sal has been amazing he was very attentive and looked after us making sure we knew about everything regarding paper work and the car itself. He even greeted us with coffee (which was very nice) although Sal has been with this particular Motor Range he is a credit to your company. Thank you Sal

Amazing top quality service been so supportive would strongly recommend Paul Eastwood and Steve Powell Elliott and Arron amazing team

I needed a car on short notice as my old one broke down. Dealt with a Mathew Tierney and couldn’t be happier with my service, the deal I got and ultimately the car. Would highly recommend to any friends and family.

Matt tierney looked after me every step of the way couldn’t recommend him any more top
Man 👌

Im a very happy returing customer.. I've bought 2 cars from Rob West ( who was recommended by friends) and decided to change it again after 3 years. I arrived with the intention of dealing with Rob again, as I walked towards the office, I heard a loud, cheery voice shout " HI, CAN I HELP YOU"?
I turned around to be met by a very happy Jason Williams who escorted me inside and Rob came over to say Hi and we had a catch up. I had written down 2 cars already in mind, we discussed them both and I went with my favourite make. I put a deposit down and left to await further contact. After sleeping on it, I decided that I didn't like the colour and researched further cars. I emailed Jason with a million questions who rang me back to discuss.
I chose a newer, more expensive car and I was really happy with the new colour.
I purchased the car today and am extremely happy with it, I didn't know there was voice recognition to type and send return messages, hee hee!
At no time did Rob or Jason pressure me into anything, they certainly dont encourage you to overspend. They are very honest in their professional opinion and they advise and allow you to make your own decision. Nothing is too much trouble for these guys and that's why I returned for my third car.
All the staff at Motorange are friendly and I observed them interact with other customers, they are all a credit to MR.
THANK YOU ROB & JASON, enjoy your Beers xx

Avoid at all costs.

In August 2025 this dealership sold a car to my elderly, disabled father (a RAF veteran) claiming it had Full Service History and a valid 7-year Kia warranty. We were persuaded to purchase an additional warranty on the basis that the Kia warranty “didn’t cover everything”.

The car broke down in February 2026 with major turbo and injector failure despite being only 5 years old and purchased at around 14,000 miles. We later discovered it had not been properly serviced or re-MOT’d before leaving the forecourt, despite being told it had been.

We were also told Kia service history is “online only” and that this was why no service book was provided. We have since confirmed with Kia dealers that this is incorrect.

The dealership has now admitted the vehicle has **no service history whatsoever**.

They are refusing to accept return of the vehicle and are describing the situation as “he said / she said”, despite the fact the assurances were given repeatedly before purchase. Both Kia and the finance company have advised that the vehicle is not fit for purpose and the matter is now under formal investigation.

This situation has caused significant stress to a vulnerable customer. We are escalating through finance and the relevant ombudsman.

Buyers should proceed with extreme caution.

Friendly staff, helpful

I highly recommend Motor Range car sales. My car broke down and it was so old - not worth fixing again. After looking at many paces we end up here and it was so nice to have enough time to look around and we were not pushed for hard sales.
Would like to give a shout to Paul Eastwood ant this branch and say Thank you for his professionalism, great advice and no question was left unanswered. We got new car super clean and sparkly, all documents were prepared perfectly. Paul sorted all!
Highly recommend 5*

The guys are fantastic and look after you well. Zain was very helpful.

All staff are amazing help in here would highly recommend (andrei)

Very attentive advisor Jack Garlick
Extremely helpful and informative
Excellent customer service by all staff
Warm and welcoming
Professional service provided
Would highly recommend and have been a returning customer many times previous
Excellent service

Brilliant customer service from Alec and Izain. These guys are top notch in customer service. Very attentive, fast response and explicit to ensure customer happiness. I wouldn't hesitate recommending these guys.

The experience was excellent