Motorpoint - Peterborough Omdömen 

The staff there are awesome, there polite, helpful, always there to answer any questions you have, wellcoming and the car looks amazing when its ready for collection.

The people were great and not pushy. The site was clean and well organised. The only downside was getting the service record for the vehicle I bought. This proved a challenge but I got there in the end.

Great Service, Had one issue which was rectified very quickly. Couldn’t ask for more. Dawid at the Peterborough branch couldn’t do any more if he tried. Highly recommend.

Great service
Thank you Sam for making the whole process easy and straightforward.

Nice people, painless exercise. Thank you.

The sales staff were friendly and attentive throughout the process. It was explained that the agent who dealt with me was “in training” and periodically he sought advice from his mentor on an issue he was unsure about. Generally all went well including the short test drive on which I was accompanied by the agent.
More time and patience might have been given to verbal and physical explanation of the vehicle’s functions and how to operate them. There is much to take in and a quick demonstration (which was not always fully accurate first time) followed by a flippant reference to the owner’s manual could have been far better done. However, the demo did concentrate on most safety features which led to a drive home which increased in confidence as the journey progressed. Since the purchase, I have still a fair bit to learn about the car’s operation eg. the operation of the Satnav. System which is quite different from the one in the car I have replaced. Perhaps I am a slow learner but technology is becoming ever more sophisticated and I would have liked better help at the time of purchase to appreciate more of the vehicle’s advertised features rather than being left to stumble over them in due time.

Easy to navigate the site and select a car. Purchasing was easy, car transferred to local Motorpoint ready for collection

Youre agents w'ere all polite made sure you w'ere comfortsblevand toby well he was so good helped me sort my insurance bank transfer and went through all the details relating to selling and buyingvthsnks toby,you nade it a pleasant experience.

The service I received was excellent

Everyone was very helpful and listened to me also I changed my mind on one car to another again not a problem

Reserved in advance online to be notified when car available . Prompt notification and able to start purchase procedure with booked test drive . Ethan very helpful and assisted with number plate changeover etc
Very efficient purchase and PX of my old car

Very helpful very quick very professional

Very happy with the service I received. I saw a car I'd like to look at, they brought down from Scotland to The Midlands very quickly & hassle free.
Great communication and very helpful. Would recommend to anyone.

Excellent customer service from start to finish. I was fortunate enough to be looked after by Euan Anderson who was friendly and professional throughout my time at the Peterborough branch. He made the process smooth and timely. Highly recommend this branch based on my experience there.

I have purchased my last few cars through motorpoint Peterborough branch and have always felt listened to and well looked after. My last purchase was dealt with by Kelvin, at no point did I feel pushed into my purchase, kelvin was so knowledgeable and extremely helpful with the whole process. Thanks Kelvin and thank you motorpoint for all of my past purchases, highly recommended

The staff was all kind and happy to help you

Called in advance to arrange test drive as was travelling from further away. I said I can’t decide between 2 cars (nissan & Kia) but 1 of them (Kia) you don’t have in stock, I was told that is not a problem they have a different version that I can test drive which was perfect. When we got there Micheal gave us the keys to one of the cars (nissan) and told us that he will bring the other car round the front and then will see us. We were left for over 30mins outside waiting for him until one his colleagues came to us and told us he will get micheal as he was just sitting having a coffee instead of attending us.
After looking at both cars I said I would like to test drive both as I don’t know which I perfer but I said I’m leaning towards the one they didint have available(Kia). Then Micheal told me that there is no point in test driving the one they have (nissan)as I slightly preferred the other one, and there is no point in test driving the one I preferred (Kia)as they don’t have the specific one I liked (even though I was told that I will be able to test drive it on the phone).
But i said that’s why I want to test drive to see which one I’ll prefer to drive, he told me well they both are going to be smooth it will make no different.
Which both cars will drive different as they are different engines but I guess he knows better what customer wants rather than the customer. We left without a single test drive (even though we’re told over the phone we can test drive 2 cars) Our time and petrol to get there was wasted for no reason.
As someone who is working in customer service industry I was shocked at the lack of professionalism and it seems like he didint want to be there and like we weren’t welcomed here.
I will not be coming back and will be recommending people to stay away as I’m disgusted by this customer service or the lack of it…