Motorpoint - Ipswich Omdömen 284

If I Could Iwould give -5 star, very bad after sale Customer Service.

PLEASE READ BEFORE SIGNING

BEFORE YOU SIGN THE PAPERWORK MAKE SURE YOUR VERY HAPPY WITH THE CAR AND PAINT WORK.

I went in to collect 2 cars 1st car a 24 reg with 10,110 miles on it, and the 2nd one a 25 reg with 12 miles on it, and ended up letting them to sort it out and I be back in a weeks time, the problem was the cars was washed not done right, and had scratches and bird poo all over them.
I said to them mope the cars then polish them it will take the scratches out, they didnt know what mopping was on cars BELLS STARTED RINGING, and the sales staff didn't know as well ????.
A week later I went to see the cars and the salesman said he done the work more question marks came up,
After a week of having the cars I washed them and found out that the scratches, and bird poo was till there, so I called the salesman and his answer was you signed the paperwork end off. I was very surprised and disappointed, and ended up getting a threatening email from the salesman.

The salesman said he only polished them when i said mope 1st then polish, looks like they can not ear as well.

I did say I be back to the salesman. (NOT)

VERY DISAPPOINTED

FOLLOW UP FROM ANSWER

It's a shame that the management didnt called me regarding it and I was told by the salesman of what he done, when I said mope the paint work then polish it will take out the birds droppings, but the salesman that done it said to me by email he didn't do the just polished it, so when you polish a car it just covers it up until later you wash it and uncover the bird droppings again, so I dont thing your staff have got any idea how to prepare a car for the customer, you just wnat the money.

Sad really

Very easy. Helpful and would use again

Great service and helpful member of staff

If I could give zero stars I would. Told company I had 3 week time frame to get a new car, it was important that it was done in this time. Took a day off work to collect last Tuesday, was told on the Sunday there was a problem with the car, it had been transported to Ipswich but there was a problem. Told it would be driven to Norwich to get problem sorted, was told 3 different stories about what was wrong with the car and questioned if I was being lied too, but told no, but obviously 2 people were lying as they were giving different reasons. Was promised the car would be ready by this Wednesday, 2 weeks from initial deposit, was meant to be kept updated, nobody rang me, I had to keep chasing, still don’t know what the problem was with the car, how long it would take to be fixed and was told ‘don’t know’ on Monday. Surely after a week, someone should have been able to tell me something, when apparently it was having diagnostics on the Friday before? Was meant to be collecting today, couldn’t even be bothered to ring up and listen to s pack of lies again, after once again, nobody could be bothered to pick up a phone to call me . Now have 2 days to get another car, which -Available Car have helped me with, but thanks to Motorpoint I have incurred expenses from having to get temporary insurance because I have now missed my time frame. Had 3 people apparently dealing with this and not one person has apologised to me, this is the worst customer service I have ever had from any company, I can only imaging what it would be like once you bought the car!!!! I would steer clear of Ipswich branch, they can’t even get their stories straight before they speak to you.

Fantastic service, Tom was extremely helpful and knowledgeable. Not pushy at all. Purchased a MG hybrid from Motorpoint and everything was explained and the sale was smooth. So pleased with the car and can’t thank you enough for all your help. I was offered a good price for my car as a part exchange, and the car I purchased was a very competitive price.

Everybody at the Ipswich branch are so friendly that it does not matter who you see they will help you in any way you need. Though there were a few problems these were all sorted in a professional and timely manner. Could not recommend this branch of Motorpoint more. Prices of the vehicles are always either the same or cheaper than any other company I have dealt with. Thank you.

Staff are helpful, not pushy & focussed on the needs of the customer. The whole buying & part exchanging process was so smooth & trouble free.
I had used a different branch previously & was impressed with them then, so was happy to use Motorpoint again. I would highly recommend them.

Always have great experience at Ipswich Motorpoint. Both our cars from here.

Friendly helpful knowledgeable staff would use again ipswich store

Friendly staff and professional setup.
Purchase made easy and straight forward. Have recommended to my friends.

Very happy with the car exchange - all well so well and everyone we dealt with was patient and polite - have purchased cars in the past and would always go with Motorpoint

Great, very helpful and prompt customer service at Ipswich branch. Working beyond their work hours to ensure the vehicle was able to be serviced, all necessary paperwork completed and valeted ready for collection.

The sales team have been awesome, I really didn't expect anyone could help me but, they did almost everything for me. Many thanks to Ipswich Motorpoint. I now have the car I have wanted for years.

I was impressed by Cameron at your Ipswich branch. He was extremely helpful and friendly. All information was swiftly provided

Impressive staff with no hard sell and plenty of help as required.
On collecting car staff completed all the paperwork work including sorting road tax.
Was a pleasure dealing with Motorpoint Ipswich

Very easy process and absolutely no pressure! Great salesman and ultimately we have ended up with a great car.

Original negotiation with Tom, laid back, not pushy. Kept everything simple. Sealed the deal for me. Collection - tiny issues resolved swiftly and professionally by James, smooth and smiley! And Declan - excellent customer service - shoddy cup of tea! Seriously impressive.

My experience was great . There a relaxed.l approach when I entered the car sales . Greeted with a smile and hanshake and formal names. I felt very comfortable . There was no pressure at all into buying a car . I was offered a beverage and use of toilet . James and declan were very courteous and polite . I was shown the cars i wanted to look at and offered a test drive . Everything was above board and gueniune. I was helped to find the right car for me which was very which was very helpful and I was completely satisfied. car was cleaned and immaculate before I took it home. Tyres were checked before I left to go home and new tyres replaced.quickly.. I was very satisfied with my car . James and declan were amazing nice and polite and trustworthy. I woild definitely shop there again in the future and have already recommended them to friends.
Excellent car show room woth fantastic.staff. James and declan you were the best

Fantastic service from start to finish. Saw the car I wanted and they rang me about the car almost immediately. I spoke to Michael who was super helpful. They arranged to move it from Newport to Ipswich. I was updated throughout. Again when I picked the car up, Cameron was brilliant. I would recommend Motorpoint to anyone wanting a new car. Great service, great price and a fantastic car.