You will always get a great experience at Burnley motor point the staff are very friendly and very helpful. It's full of a good choice of cars in a very clean environment. You can browse at your heart... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great Easy going friendly service from Kirk and everyone at Motorpoint Burnley. They also gave me best part exchange price compared to other dealers. Would Highly Recommend Motorpoint to anyone... Se mer
Företaget har svarat
Very impressed with Motorpoint Burnley. A very friendly team and professional and very smooth from part ex my car to buying my new car.im delighted with my new car Mudibur and his colleague...sorr... Se mer
Företaget har svarat
Well satisfied with the car, not happy with a few things, firstly, no handbook, no service record, no test certificate, no towing hook or puncture repair kit. Front floor mats left dirty in the boot,... Se mer
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Företagsinformation
Skrivet av företaget
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Skrivet av företaget
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Kontaktuppgifter
Rosegrove Lane, BB12 6EH, Burnley, Lancashire, Storbritannien
- 01282 881355
Over 1000 new cars every week
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Price
Staff polite
Pleasant
Pricing of cars
Complimentary tea n coffee
Thought i got decent orice for trade in
Felt welcome and looked after
18 juli 2026
Svar från Motorpoint - Burnley
We're delighted to hear that our staff were polite and that you felt welcome and looked after. It's great to know you were pleased with the pricing and your trade-in, and enjoyed the complimentary refreshments!
Thank you
Motorpoint
Svar från Motorpoint - Burnley
We're delighted to hear everything went smoothly for you. Thank you for sharing your positive experience with us.
Thank you
Motorpoint
Svar från Motorpoint - Burnley
We're so pleased to hear that you received excellent and friendly service. We truly appreciate your positive feedback!
Thank you
Motorpoint
Rob mossy was a huge help with…
Rob mossy was a huge help with everything as he was the last time I had purchased a car from motorpoint.
17 juli 2026
Svar från Motorpoint - Burnley
We're delighted to hear that our team member provided such excellent assistance with your car purchase again. We appreciate your kind words!
Thank you
Motorpoint
Staff and service was great!
17 juli 2026
Svar från Motorpoint - Burnley
We're so pleased to hear that you had such a positive experience with our team and service. Thank you for taking the time to share your wonderful feedback!
Thank you
Motorpoint
Bought a car from motorpoint Burnley…
Bought a car from motorpoint Burnley and hamza went above and beyond to help us with the sale highly recommend dealing with hamza at motorpoint 5star salesman
18 juli 2026
Omdöme utan inbjudan
Svar från Motorpoint - Burnley
Thank you for your fantastic 5-star review! We are so pleased to hear about your positive experience and that our team member went above and beyond to assist you with your car purchase. We will be sure to pass along your kind words.
Thank you
Motorpoint
Everyghing so relaxed...no pressure and…
Everyghing so relaxed...no pressure and Naz was brilliant
11 juli 2026
Svar från Motorpoint - Burnley
We appreciate you taking the time to leave us a review. We're so pleased to hear that you had a relaxed experience and received brilliant service.
Thank you
Motorpoint
Very smooth purchase
Very smooth purchase, staff very knowledgeable answered my queries straight away, special mention to Rash he was fantastic.
16 juli 2026
Svar från Motorpoint - Burnley
We are so pleased to hear that your purchase was smooth and that our team member was knowledgeable and helpful. Thank you for your kind words.
Thank you
Motorpoint
Easy to sort out a new car to me
15 juli 2026
Svar från Motorpoint - Burnley
We're delighted to hear that you found the process of getting a new car straightforward and easy. Thank you for your positive feedback!
Thank you
Motorpoint
Total failure of aftercare service/warranty
Total failure of aftercare service and no accountability to the warranty company! Read on for details...
We bought a 5 year old Ford Kuga 18 months ago, which still has only 55,000 on the clock now. We were sold an extended warranty for £700 by Motorpoint and were promised a hassle-free, fully encompassing warranty. The contract crucially states that the third-party provider arranges the repairs, but the warranty is between us amd Motorpoint.
The third-party warranty company (Spectrum) have made false accusations about a broken flywheel being part of 'wear and tear' and after 20 hours on the phone and 4 weeks of the car in the garage, we have only £1,050 of £2,300 repairs covered. We still haven't got the car fixed.
Motorpoint have put one phone call into Spectrum and that's it. There was no concern about Spectrum being proven to have lied to a customer, and no accountability. They have since emailed us and told us the onus is on us and we have been hung out to dry.
A 6 year old car with average mileage would not have 'wear and tear' of a clutch bearing already, and the resulting flywheel, clutch bearing, slave cylinder and water pump are all relevant and reasonable requests to be repaired.
Motorpoint and Spectrum are conning people with worthless warranties and you should be very wary.
16 juli 2026
Omdöme utan inbjudan
Svar från Motorpoint - Burnley
hello dan,
we have tried to help at site with this complaint and we are unable to progress this further because of the length of time you have had the vehicle the decision lies with spectrum who are the warranty provider if you need any further information please do reach out to us via email and we will do our best to help,
thankyou,
Burnley customer care team
Returned to Motorpoint Burnley, still great service.
Returned to Motorpoint Burnley to look for a new car as I had purchased a car from them previously some 10 years ago. We experienced a high standard of service and were not left disappointed. Harrison took care of us, he was engaging and we didn't feel any pressure from him. He was helpful and informative. Harrison took us on a test drive, he was able to answer any questions we had and his help was really appreciated. I definitely recommend Motorpoint Burnley to family and friends. Harrison made the process very easy for us. Thank you.
13 juli 2026
Omdöme utan inbjudan
Svar från Motorpoint - Burnley
We are absolutely delighted to hear that your return visit to us after ten years was such a positive experience! It's wonderful to know that you received a high standard of service and felt no pressure during your car search. We're especially pleased that our team member was engaging, helpful, and informative, making the process very easy for you. Thank you for your strong recommendation to family and friends.
Thank you
Motorpoint
Excellent service
An excellent variety of cars to choose from. The Salesman are very helpful, & the process was made simple by our Salesman (Matt) from viewing/choosing to purchase & collection.
Thank you Motorpoint.
9 juli 2026
Svar från Motorpoint - Burnley
We're so pleased you found a great variety of cars and that our sales team made the process simple and easy for you, from viewing to collection. Thank you for your feedback!
Thank you
Motorpoint
Salesman was excellent very…
Salesman was excellent very knowledgeable a d went out of his way to make sure we where happy with our purchase.
9 juli 2026
Svar från Motorpoint - Burnley
We're so pleased to hear our salesman was knowledgeable and went above and beyond to ensure your satisfaction. Thank you for your kind feedback!
Thank you
Motorpoint
Very helpful
Very helpful, I needed to change my manual car to an automatic quite urgently and they sorted me out quickly
The sales man Ashton was very good
24 juni 2026
Svar från Motorpoint - Burnley
We're so pleased we could help you quickly with your urgent need to change to an automatic car. We're glad our team was very good.
Thank you
Motorpoint
Harrison George was great from…
Harrison George was great from beginning to end of the process. He took time to explain everything, secured me finance, found a brilliant car for me, always replied to emails, remained calm and helpful and made the whole thing very easy. 5⭐️ salesperson.
10 juli 2026
Omdöme utan inbjudan
Svar från Motorpoint - Burnley
We are so pleased to hear about your excellent experience with Harrison. We appreciate your kind words and look forward to assisting you again in the future.
Thank you
Motorpoint
Came to look at car reserved was better…
Came to look at car reserved was better than I expected no pressure had test drive and bought all in 1 hour.
8 juli 2026
Svar från Motorpoint - Burnley
We're delighted to hear you had such a positive experience with your reserved car and appreciated our no-pressure approach. It's fantastic that you were able to test drive and purchase all within an hour!
Thank you
Motorpoint
Motorpoint untrustworthy (Beware)
I bought an f type jaguar for £40k from Motorpoint
Derby it was transferred for me to Burnley.
When I first viewed the car it had been valeted
but was still very dirty especially under the bonnet
and door areas. I contacted the salesman at Derby
and he assured me the car on this occasion would
be cleaned under the bonnet.
When I collected the car it still had not been cleaned
properly,and under the bonnet wasn’t touched it was
poor.
Burnley offered to clean the outside of the car again,
this would have been their fourth attempt. They refused
to clean under the bonnet.
I liked the car and took it thinking Motorpoint were
a trustworthy company and would sort matters out.
I put a complaint in and was told to take it back and they would clean the outside again, but would not clean under the bonnet even though I had an email from
Derby clearly stating it would be done.
They offered £50.00 pound’s against a valet from a company of my choice or they would close the case down.
I asked for £150.00 compensation they refused and
immediately closed the case giving me no further redress.
Avoid this company they do not keep their word and treat people arbitrarily.
3 juli 2026
Omdöme utan inbjudan
Svar från Motorpoint - Burnley
Hi David,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the preparation of your Jaguar F-Type and the outcome of your complaint.
We appreciate that you had specific expectations regarding the cleanliness of the vehicle, particularly under the bonnet. While we acknowledge that there was a misunderstanding regarding this aspect, Motorpoint's policy is that we do not carry out engine bay or under-bonnet valeting. This is due to the potential health and safety risks involved, as well as the possibility of damage to sensitive electrical and mechanical components.
In recognition of your dissatisfaction with the vehicle presentation, we offered a £50 contribution towards a valet service of your choosing. This was intended as a gesture of goodwill and was the maximum compensation available to us under the circumstances.
We are sorry that we could not reach a resolution that met your expectations. However, we believe the goodwill gesture offered was fair and proportionate given the circumstances.
We value all customer feedback and wish you many enjoyable miles in your Jaguar F-Type.
Kind Regards,
Motorpoint Burnley
Very helpful no pressure at any time…
Very helpful no pressure at any time loads of vehicles to look at
30 juni 2026
Svar från Motorpoint - Burnley
We're so pleased to hear that you found our approach helpful and that you had a wide selection of vehicles to choose from. Thank you for your positive feedback!
Thank you
Motorpoint
Rash Hussain was absolutely excellent
Rash Hussain was absolutely excellent.
He explained the end to end process so there were no surprises. He took time to understand my needs and responded politely, with empathy and respect. I've been in business a long time and rarely come across a professional like Rash in Sales! You need to keep hold of him!
7 juli 2026
Svar från Motorpoint - Burnley
We're so pleased to hear about your excellent experience! It's wonderful to hear Rash explained everything clearly and understood your needs with empathy and respect. We truly appreciate your kind words.
Thank you
Motorpoint
Svar från Motorpoint - Burnley
We are so pleased to hear you received excellent service and advice. Thank you for sharing your positive experience with us.
Thank you
Motorpoint
Detta är Trustpilot
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