Motorola Omdömen 

I wish I could give a minus score. I bought a Moto G13 just over a year ago. I experienced problems with the microphone after a few weeks, people could not hear me speaking to them. This happened every so often, apparently it is a common fault with the phone. After a bit of hassle Motorola authorised a warrant repair and sent parts to a local phone shop. This has not helped at all. The only way to contact Motorola is through a chat bot and email. After asking via return email for a replacement they stopped all communication with me. I have tried through the chat bot again and spoken to one of their call centres via it but they just fob me off. Please do not buy anything from this company. They used to be a great company but now do not interact with customers and do not give any degree of customer service. I have now wasted my money with them and am being forced into buying a new phone from a genuine company and not these con men at Motorola. They are also part of Leveno

Wow I never knew they had such crap rating, untill I bought this G84 5G phone which Is to replace the honor phone I had dropped to go with my honor smart watch magic 2

But of course I now don't get notifications on my smart watch because when I try and enable them by toggling the switch on the app it says disabled for "my security" what a load of crap it's to force you to buy a Motorola smart watch which now I will never do they fig there heels in I'll dig mine in further I will never buy a Motorola product as long as I live this phone will be going back to Argos as have only had it a few days and will take to all forms of social media to let everybody know about their dirty tactics to flog more of their products, after all it's sn android phone and an android smart watch

Also when called Motorola support to see if there was a way to fort this agency said no as soon as I accused the company of doing it deliberately he put the phone down on me

So now I understand these frankly absolutely shocking ratings

If I could give zero I would. They advertised a warranty which I purchased and then changed the deal that was offered. Despite my attempts to get customer services to understand they are putting the blame on me. Absolutely appalling company to deal with. I have bought motorola phones for years but no more.

Bought moto g100 for 250€ from third party retailer and it broke down after just year i put it up for warranty repair but they got me new thinkphone by Motorola (1000€) would recommend 5/5.
Thank you Motorola

Worst customer service, slow returns service for a faulty device, no updates, chargeable contact number, failure to respond/update on repair when promised and last (but by no means least) an update on their repair tracker which suggests repaired phone has been delivered which is a complete fabrication. Small claims court it is then!

Razr screen issues
Bought a Motorola Razr mobile phone in August of last year. In December the screen developed a fault - a line running across the fold of the phone on the screen. Was told by Currys that they could not repair it as it's a Motorola and I contacted the manufacturer's customer support. They collected the phone and their third-party repairer (SBE) told me the phone was physically damaged and I could pay just under £290 to have it repaired. Argued my case as the phone was literally just 4 months old, in excellent condition other than the screen. I'm not exactly in the habit of wrecking something I've just spent £800 on. Then contacted Motorola customer support and they spoke with SBE and found with them. Problem is it is my word against SBE's that the phone was damaged (in their opinion, by me). As a customer I have no recourse against this and I have to take their report as factual, and therefore not covered by the manufacturer's warranty. Would rather have the phone be destroyed than spend nearly £300 having it repaired for it probably to do the same again.
Expensive lesson learnt and will not be buying anything Motorola ever again. Joke of a way to treat customers. Reading some of these reviews, it's apparent that other Razr customers are having similar issues. Must be that we all damage our phones...

Motorola Razr 40 Ultra user, an expensive phone. I have it for 6 months before the screen developed issues. Sent back under warranty with zero damage, screen protector in place and phone cases always used and Motorola claim they don't cover the screen AT ALL on their touch screen device. Shameful. Never again.

have to say i wasnt happy at all at first, as i could not get android auto to work, but i finally found the solution and now its a thumbs up for me 😁

I purchased a Motorola G9 Play and it was advertised inclusive of Android 12 and 13 upgrades, to future proof it with updates and all importantly security updates.
Motorola has broken it's contract with the sale, as it has not provided Android 12 and 13 as stated in the sales description.
Shame on you Motorola. I hope the European Union Trade Authority fine you millions. I will be forwading my concerns.

Crooks at best Fraudsters at worst, I wanted to order a phone and it stated on their site subscribe and you'll get 5% of your next order so I subscribed and I received my 5% discount code. The phone was reduced from £179.99 to £152.99 and it actually stated £152.99 on their site and in my basket, so I decided to purchase the phone I put in my discount code and unaware to me instead of paying 5% less of the £152.99 it increased the price to £159.99 and when you had 5% on £152.99 comes to £160.64, I didn't realize until after my purchase that I had paid £159.99. So I contacted unhelpful customer service and explained every and sent proof of what the website was stating, they came back stated that the phone was indeed priced at £159.99 which was a total lie as it was saying on their site £152.99 then after a few emails between us Motorola had now increased the price to £159.99 on their site. Then later on lowered it again to £152.99, so I actually went on and bought the phone again and only paid £152.99 and I still didn't receive this so-called discount I was promised for subscribing to their email. Motorola had committed fraud on my order as the person I was dealing with at customer services was adamant that phone was priced at £159.99 even though I had sent proof of what the site had actually said £152.99 and that someone had changed it to £159.99 on the hope I wouldn’t cancel the order.

What a horrid company.

Well, I order the Motorola E13 on Friday. Payment approved as they put it.
All weekend 'Handling Order'.
Today Label created 'Not' Shipped at all.
I waited all weekend yesterday they handed over to UPS (OOPS!)
totally stupid customer service their online chat diabolical they can not understand a word I told them.
MY phone order ended up in a newspaper shop in a place i'd never been to,

My partner and I bought Motorola G14 phones because our previous Motorola E13 phones would not connect reliably to our cars to allow us to make and receive calls; we were told the problem was the operating system for the E13 was Android Go but the Motorola G14 had full Android and this would solve the problem. To cut a long story short, we bought G14s but had problems getting the phones to connect/ pair with our cars. We went to the manufacturers appointed garages for our cars and they spent a lot of time and effort trying to get the phones to connect and perform correctly but sadly failed.

I then tried to phone Motorola Customer Support UK but the first 2 listed ordinary numbers I tried said they were not in service - surprise, surprise. I then tried their 0871 charging number which connected. After a few minutes of messages I got to speak to allegedly a customer support agent called Michael which sounded as though he was not based in a UK call centre. I explained the problem but he just said he only dealt with Motorola products and could not help with devices from other manufacturers. I tried to explain again but got nowhere. Motorola have asked for my customer reference number but I was not given one!

From my experience I would suggest you avoid Motorola and their products, we certainly will in future.

As someone already mentioned on Trust pilot earlier, Motorola ignore UK Consumer Law, I had to get the bank involved to get back what I'm legally entitled too, shocking disregard for UK Law!!
My phone developed a fault after only a few months, sent back for repair, but came back with the same fault. As it was under 6 months old and they had a chance to repair, under UK Law you can send the device back for a Full Refund, which I requested.
Every time they incorrectly mentioned refunds are only allowed within 14 days, I mentioned their policy Does Not superseded UK Law but they just ignored this.
I gave my bank all the details and evidence and they instantly agree Motorola were in the wrong!
Watch out as these guys hope you are not clued up on your rights, and will just ignore you until you give up.
Thank goodness for article 75 (consumer law)! Know your rights and report them to your bank if you're under 6 months after purchase and they're giving you the run around.

Be warned, I for one will never buy from Motorola/ Lenovo (same company) again!

Die israelische Armee nutzt Motorola als Hauptlieferanten für ihre Kommunikationsausrüstung.
Sie stellen auch die Bombenzünder her, die in IDF Bomben verwendet werden

The worst decision buying devices I have had was with Motorola/Lenovo.

After spending €1000 on the "Falseship" Edge 30 Ultra the problems started from day one.

Clarify that I have purchased the terminal from Motorola directly from Europe on its official website. Also clarify that the payment was made to Luxembourg, a tax haven, this way we save the taxes of each country... Good

The problems began, to give an example, when on the Motorola website, in the description of the device, an official Motorola wireless charger was advertised, which Motorola does not sell anywhere on its official website (in any country!). Third-party Chinese companies do sell it, on the contrary. Then we are faced with a clear and flagrant case of misleading advertising, a marketing method with which to trap future buyers.

The central axis of this terminal was the photographic/video section. The list of problems the camera has is endless. All of us users have described it in what they call "Support", sending samples of what happens, one after another user since day one sending reports and samples of the errors, exactly one year ago today since this acid trip began.

When a user reports a problem, a technical response is not given but rather the Moto agents and the administrator, let's call him mmm... Mr. Orange or Carrot, since we do not want to use God's name in vain, simply use copy/paste responses ( This happens in all supports of all Motorola models and since Motorola was bought by Lenovo, years ago...YEARS. Reading the support forums you have good faith in what I say, not like the fakers and mocking employees of Motorola support page).

Absurd answers for the user that the only thing they serve is to give Moto time so that you get tired of them and do not return for support and give up in order to obtain real support... Or that the warranty expires its term, thus They already wash their hands for their part.

A MOST SUSPICIOUS STRATEGY, LEGALLY SPEAKING.

When a user spends, for example, a year noticing the same errors, over and over again, and the agents and Mr. Carrot decide that enough of complaining is enough, that other users should not see what they do not want Let them see, THE TRUTH...

...THEY BAN YOUR ACCOUNT FOR COMPLAINING ABOUT THE SAME THING EVERY DAY SINCE THERE ARE NO ARGUMENTS.

That is the strategy of deceptive marketing, of zero support, of illegal practices, of fraud, of open theft that Motorola uses, delegating support to useless dictators, when it comes to "Support" They only think about the problems of users responding vaguely, when they respond, because they also like to disappear, until the warranty expires, the user's fatigue is evident because months or even a year have passed in which there has been no response from Support or the ban without explanations they arrive.

Last year I bought two terminals for my parents, which NEVER UPDATED FIRMWARE EVEN ONCE! AND ONLY TWO SECURITY PATCHES. This has happened to me with the broken camera of the 1000 Euro mobile phone, the ghost charger that exists but they do not sell, but they advertise deceptively and the user experience on their support website, which makes me laugh to call it that, really. What the brash Mr. Rust and his minions call working.

In the past I always used Motorola lots of devices, almost all of them were, but the trust in these fools is gone.

DO THOSE GENIUS OF MARKETING AND ILLEGAL PRACTICES, INCLUDING THE SUPPORT FORUM OF THE FASCIST AND DICTATOR Mr. CARROT, THINK THAT USERS LIKE ME AFTER THIS ARE GOING TO CONTINUE PAYING HIM A SALARY?

IF THEY BELIEVE THAT USERS CAN BE STEALED TWICE, IT IS BECAUSE THEY ARE VERY INCAUTIOUS OR THEY MISS A FEW MINUTES OF COOKING.

ALSO, E-INK RUNS IN THE DIGITAL ERA WHERE IN EVERY PART OF THE WEBSITE, FORUM, BLOG, CHANNEL, ETC. LETTING MOTOROLA BE NAMED SOMEONE CAN OPEN THE EYES OF A FUTURE BUYER...WELL THOUGHT MOTOROLA. LIVING FAST MEANS FAST DEATH.

OF COURSE NEITHER MY FAMILY, FRIENDS, NOR ANYONE WHO ASKS FOR A RECOMMENDATION WILL END UP BUYING FROM THESE BRAIN THIEVES.

SIGNED:

THE FOX

Returned phone over a week ago and was advised refund would be processed. Not heard anything since despite reaching out to Motorola

Really frustrating as I've been a loyal customer for years.

PLEASE CAN I HAVE MY REFUND !

I bought a cheaper model Moto G31 which was great , did exactly what I wanted and had a lot of features . Recently I had a software problem. I contacted Motorola and they arranged to have it picked up, repaired and returned . I had it back in seven days working perfectly with a software update included . Would have been a five star review if it hadn't gone wrong in the first place but the service after was excellent.

Bought a Moto G31 with a 2 year guarantee. After 13 months it started smoking whilst on charge. The phone and cable had welded together. Complained to retailer who told me to raise a complaint with Motorola as they said back of phone distorted which would indicate a blown battery. After sending images to Motorola they arranged, a week later, for the phone to go to a third party repairer for assessment.
Another week would go by and I received an image of a calcified charging port which indicated a leaking battery. I was advised this was liquid ingress which was contridicted by the image of a clean port I had previously sent. I was offered the phone back unrepaired or a 20% allowance off a new phone which I declined. I have since sent 4 emails with further images and have received no replies. The level of customer service is appalling and I wish I had checked the pitiful rating on Trustpilot before purchase as they neither answer the phone or have the courtesy to answer emails. Shocking example of customer service leaving me without a phone for three weeks. Incident reported on 230903-002945

I ordered a new phone from the Motorola web site, which I now realize was a BIG mistake. (I could have got the same deal from e.g. John Lewis.)
It took me many attempts to buy the phone (I should have quit, I know!), mostly because the shop software (Digital River) doesn't provide a useful error message when it falls over.
But I successfully completed my transaction on Friday 25/8. Today (Tuesday 29/8) my order still hadn't moved to 'dispatched' so I used Chat to enquire.
After 2 lengthy sessions:
- "I can only confirm that the horder has not been invoiced nor dispateched." and
- "The reason why the device has not been shipped yet is because there is no customer name in the order , only a business name. "

I am still waiting for confirmation that my phone is being sent.

I buy Motorola phones from John Lewis. The phones give you a lot of power and features for low prices. I particularly like the long battery life that nearly all their phones have. My last 2 were the Moto G7 Power then the Moto G8 Power. They both were very tough, both still work well after 3 and a half years use, and via John Lewis you get better customer service and longer guarantees.