They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Se mer
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Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Se mer
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I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Se mer
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Företagsinformation
Skrivet av företaget
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Kontaktuppgifter
Station Road, RH18, Storbritannien
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Having just driven home yesterday with…
Having just driven home yesterday with my first hybred vehicle Day one and it is my first trip with the new car that will not start. I called GEM and was immediately told assistance would be with me in one hour. Thirty five minutes later an engineer arrived I was overwhelmed by the efficiency. Now its my turn to be embarrassed there is no engine sound on start up simply a notice which reads ready.
27 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
You could not wish for a better…
You could not wish for a better breakdown service. Superb from our breakdown call, to the mechanic attending and taking the vehicle to the garage to be fixed.
3 oktober 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
We were travelling to Southampton in my…
We were travelling to Southampton in my wife’s Audi A1 when the engine light came on, indicating a Drivetrain error. My son nursed the car back to his home in Poole but it was running very poorly. We needed to get back to our home in North Dorset in order to pick up my old Skoda in order to continue the journey, so I used the phone app to call GEM Motor Assistance. The recovery people arrived just over an hour after I contacted GEM. I was very pleased with the service provided and have no hesitation in recommending GEM.
1 oktober 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you getting back to your home in North Dorset.
Remember when you recommend us, to take advantage of our refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
Everything went very smoothly and communication was excellent
1 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Easy to log request for roadside…
Easy to log request for roadside assistance using app
Really fast response
Helpful operator excellent service
26 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our 'Report a Breakdown' app and the service you received for your roadside assistance.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Just saved a bundle
Just saved a bundle by leaving R*C after 54 years and joining a creditable and much recommended organisation. Grateful to be here and should have acted years ago!
27 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. Welcome to GEM!
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the excellent service recently provided to you on your recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Turning a breakdown into an enjoyable adventure
Broke down 200+ miles from home and GEM, through its network of recovery companies got us home quickly and smoothly, keeping us updated and assured throughout. Everyone we dealt with were friendly and went the extra mile to give us a spectacular service. What could have been a misery was a fantastic adventure. I have been with GEM for nearly 20 years and as long as I drive will continue to be a member.
17 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and thank you for your loyalty over the years.
Kind regards
The GEM Team
Absolutely first class.
I’ve not actually had to call GEM for a breakdown rescue but when I joined I found them extremely professional and helpful, also the monthly magazine I find interesting and helpful. I’ve had RAC and AA Membership previously and I rate GEM the highest.
18 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear you are enjoying the magazine.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Haven't used the breakdown service yet…
Haven't used the breakdown service yet but impressed with things so far especially the excellent magazine.
17 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member
Thank you for your review about the service you have received so far. We're glad to hear you are enjoying our magazine 'Good Motoring'. Happy motoring.
King Regards
The GEM Team
Famtastic service
Famtastic service! The guy turned up within 15 mins and was already in a truck ready to take us. The guy was very polite and new his stuff.
Many thanks!!
16 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent recovery company
Following a breakdown, Easy communication, excellent recovery time.
Fair pricing
Also, enjoyable and informative 'Good motoring' magazine
3 juni 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and that you enjoy our 'Good Motoring' Magazine.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
All seems good
All seems good, not used Gem yet but website easy to use and follow. Good pricing also
5 september 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our website and our pricing.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The Engineer turned up on time
The Engineer turned up on time, understood the problem immediately and was able to solve the issue without delay
27 augusti 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
It is great to know that we are achieving the high standards we are known for and the engineer was able to resolve the issue quickly for you.
Kind regards
The GEM Team
Great Service, Highly Recommended
My brother was driving when my car broke down on the M5. As he was visiting from Australia, he did not have a UK phone with him. Initially, he went to an SOS phone on the motorway and the Highways Agency dealt with me on his behalf (Kudos to them!).
As I was at work some 100 miles away, it was luck that I had my membership card with me, but I was able to arrange recovery. I received countless calls from GEM, the recovery drivers and the Highways Agency to check I was ok and also where exactly the car was. I did get fed up having to continually explain I wasn't with the vehicle and there was a slight miscommunication as to when the car would arrive at my designated garage, but all was well. Everything got sorted; the car is repaired and my brother is en route to Australia with a great story to tell back home!
I have been a member of GEM since 2013 and this was only the third time I have used them in the event of a breakdown. The first resulted in me meeting my fiance, the 2nd was not so good, but was ultimately put right by GEM and this latest incident was dealt with in a timely manner and is quite hilarious! I would recommend GEM any day of the week. Having been involved with a recovery driver, I understand the problems and pitfalls they can face. Ultimately, safety is the priority and a safe onward journey of both vehicles and occupants is required.
17 augusti 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Glad we were able to help your brother in his hour of need.
Kind regards
The GEM Team
Good in general, terrible when things go wrong
I've had to call GEM twice for motoring assistance. The first time the service couldn't have been better: prompt, friendly, efficient.
The second time: atrocious. Attendance was promised twice, then a call from them to say could it wait until tomorrow. When I said no, they offered a "4 or 5 hour wait". This, after they told me it would come within the hour, twice.
I cancelled the request. There was zero follow-up to see how I fared.
My first official complaint went unanswered. The second eventually elicited a standard reply that they would would look into it.
Since then, nothing, despite their contract promises of 5 days response, or 20 days to deal with it, when signing with them.
So, excellent when they do what they should, but in my experience wholly unreliable for any sort of call-out.
29 juni 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. If you have not already done so, please contact our Customer Services. You can email customerservices@call-assist.co.uk or call them on 01206 771788 with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Keeps me informed
25 augusti 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
GEM keep asking for a review.
GEM keep asking for a review.
So far all I’ve done is take out the policy, they took my money and sent me a card, that is all the interaction I’ve had with them.
So in terms of basic competence I guess they are ok, in terms of taking action in an emergency I have no idea how they will do.
In terms of nagging for a review, they are 5 star…… !!
Update, the GEM reply is so obviously an AI generated one. Apologies from an AI 🙏 GEM 🤣
23 augusti 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
We are very sorry and disappointed to read that the service you received was not up to our usual high standards.
We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service. In the meantime, we apologise for any inconvenience caused.
Kind regards
The GEM Team
Been with GEM 7 years and first…
Been with GEM 7 years and first breakdown, made so less stressful lovely people great comms and great service
15 augusti 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I did not know I as a person could be…
I did not know I as a person could be covered for any vehicle as I have a motor bike and car this is perfect for what I need. For mu bike BMW were quoting twice just for that one vehicle!!
22 augusti 2025
Omdöme utan inbjudan
Svar från GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
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