Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Brilliant experience, Abdullah was very welcoming and helpful, was shown the vehicle and had all the paperwork sorted promptly. Very professional but friendly atmosphere, both the company and the staf... Se mer

Betygsatt 5 av 5 stjärnor

We just bought a van from here and couldn’t be happier! The team was so helpful, friendly, and made the whole process really easy. They answered all our questions, gave us honest advice, and made us f... Se mer

Betygsatt 5 av 5 stjärnor

Excellent customer service right from the start. Abdullah was so welcoming and genuine. He made me feel at ease, even on the test drive. Abdullah gave me confidence to sell my old car. I would absolut... Se mer

Betygsatt 1 av 5 stjärnor

The worst experience !!! He simply refuses to return £250 deposit, not having britch in the Customer Declaration form. This guy will take as a fool and lye to you! So under no circumstances proceed... Se mer

Företaget har svarat

Företagsinformation

  1. Bilhandlare

Skrivet av företaget

Do you ever get tired of shabby customer service? Do you ever get the impression you're just a sale? We felt that too, and we got fed up with it. That's why we vowed never to do it. When we say we're forged by experience, we're talking about the experience of bringing together all our nous and expertise accumulated over 20 years of selling vehicles. That's the experience of understanding first-hand what customers want and tailoring the sale to meet your needs, not ours. That's the experience of going the extra mile every single time so you don't just get what you came for, you get more. There's more. When we say we're sustained by excellence, that's the excellence of our best-in-class customer service, the little touches you just won't expect from a van and car dealership. It's the excellence of accompanying you on your journey, not just from when you walk in our door to when you drive off the forecourt, but onwards as long as you need us. We're invested to being in it for the long term with our clients. That's why our customer retention is so high, and there's no bigger compliment than that.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

117 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Friendly and professional

Brilliant experience, Abdullah was very welcoming and helpful, was shown the vehicle and had all the paperwork sorted promptly. Very professional but friendly atmosphere, both the company and the staff. Would very much recommend, and will advise my bosses to work with this company again for any future vehicles! Thanks for everything

1 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service right from…

Excellent customer service right from the start. Abdullah was so welcoming and genuine. He made me feel at ease, even on the test drive. Abdullah gave me confidence to sell my old car. I would absolutely recommend Motor2go as the customer service is great. In addition, I had minor ‘teething issues’ with my car. Abdullah was excellent at dealing with this, he even arranged for me to get it sorted at my local garage free of charge. Abdullah is a credit to Motor2go and has restored my faith in buying a second hand car.

27 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We just bought a van from here and…

We just bought a van from here and couldn’t be happier! The team was so helpful, friendly, and made the whole process really easy. They answered all our questions, gave us honest advice, and made us feel confident in our purchase. The van itself is perfect and exactly what we needed. Highly recommend this dealership – 5 stars all the way!

20 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

After posting an honest review about my…

After posting an honest review about my experience with Motor2Go, I received an email from the company demanding I remove it, calling my review ‘untruthful’ and ‘lies’, and stating they would refuse to communicate with me further until I complied. Rather than addressing my concerns professionally, they chose to dismiss and pressure me. Threatening customers into silence instead of resolving legitimate complaints speaks volumes about how this company operates. I would strongly caution anyone considering using Motor2Go.
How the company is operating this is an another proof to treat as a cheaters and frausters please be aware of Motor2go company don’t ever think to buy a vechicle from them it’s too too dangerous

8 mars 2026
Omdöme utan inbjudan
Logotyp för Motor2Go

Svar från Motor2Go

We are sorry to read your review, however several statements made here are inaccurate and do not reflect the full circumstances of this matter.
The vehicle was purchased on 13 December 2025 and shortly after purchase you reported concerns. In line with our obligations, we asked you to return the vehicle so that it could be inspected and repaired, which we arranged. The vehicle was returned to you once the work was completed.
You also purchased a 24-month warranty package, and when you later reported a further issue you were correctly advised to contact the warranty provider so that the matter could be handled under the policy.
Unfortunately, the vehicle was subsequently taken to a third-party garage without authorisation and was reprogrammed/modified. As explained in our signed Terms & Conditions, unauthorised modifications can affect warranty coverage and prevent us from verifying the original cause of any reported fault.
Despite this, we have repeatedly offered for the vehicle to be returned to our premises for inspection, so that we can properly assess the situation and assist where possible. This offer remains open.
Motor2Go takes customer service seriously and we always aim to resolve matters fairly and professionally. We have a full record of emails, call logs and correspondence relating to this matter and remain willing to review the vehicle should you wish to arrange an inspection.

Betygsatt 5 av 5 stjärnor

I recently purchased a van from…

I recently purchased a van from Motor2Go and couldn’t be happier with the whole experience. From the very first interaction, Abdullah in Sales made the process smooth, friendly, and informative. He listened to exactly what I needed, showed me a great selection of vans that fit my budget and use, and explained everything in clear, honest detail. I never felt pressured — just genuinely supported in making the right choice.

Once the sale was complete, the excellent service didn’t stop there. Syed in the Aftersales Prep Team went above and beyond to make sure the van was thoroughly checked, serviced, and ready to go. The preparation work was detailed and clearly done with real care — I left knowing the vehicle was in great shape and that I had someone dependable to contact if I needed anything after delivery.

Overall, if you’re looking for a van and want a team that’s truly committed to both great sales service and excellent preparation for aftersales, I’d highly recommend Motor2Go. Fantastic support all the way through!

2 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Service by Motor2Go

Great Service, highly satisfied from being offered a great option for purchase till its prep and collection

Big thanks to Abdullah for making me choose the right option

Thanks Syed for prepearing timely and efficiently.

25 februari 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great service.

Great service.
Abdul and the rest of the team was very helpful and made process smooth and quick.

18 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

vehicle failing

My girlfriend purchased vehicle and its not in any good condition couple months after. Wouldn't recommend it to my wurst enemy!

21 december 2024
Omdöme utan inbjudan
Logotyp för Motor2Go

Svar från Motor2Go

Dear Racho
Thank you for your feedback. However, we believe this review may not be a genuine representation of our services. We take pride in our transparency and the quality of our vehicles, and we encourage honest reviews from our customers.
If there are actual concerns, we are always here to address them directly. Please feel free to reach out to us so we can assist you and clarify any misunderstandings.
Thank you for your attention to this matter.
Best,
MOTOR2GO

Betygsatt 1 av 5 stjärnor

Avoid at all cost

Avoid at all cost ! Purchased a van full a scrap in 8 months ! All been serviced proper always something goes wrong with it.
Very bad quality vehicles

21 juli 2025
Omdöme utan inbjudan
Logotyp för Motor2Go

Svar från Motor2Go

Hi, We have checked our records and can confirm that you have never purchased a vehicle from our company. As such, the claims made in this review are entirely false and misleading.

We take our customers’ experiences very seriously, and we always handle genuine concerns promptly and professionally. However, we cannot address issues that never took place.

We kindly request that you remove this inaccurate review, and we have reported it to the platform for further investigation.

Thank you.

— Motor2Go Ltd

Betygsatt 1 av 5 stjärnor

SCAM , Ford Transit

SCAM , made my first building company bankrupt , ive purchased a Ford Transit Custom 2020 on 95k miles on the clock. When i got the van it was already delivered with cracked windscreen. Of course the company was so helpful they said its not an MOT failure so not down to them so i had to pay 400£ for replacement in the first week , then i had the following issues in the period of 20k miles , Adblue injectors changed , breakdiscs , wetbelt ive been told has been changed it was nearly snapped 2000£ , brand new turbo 2500£ , then it failed mot on discs 1000£ dics and pads , and then just 2500 miles after started overheating like hell , chnaged 4 mecanics everyone diagnosed the engine to be gone , the mecanics scammed me as well, so ive paid so far 3000£ on top of all that just for , radiator , egr cooler , expansion tank + cap , radiator , and every single part woth the coolant system , and guess what still preasurises and overheats ….. Aaaand on top of that i parked it last night on the driveway because i cannot afford this engine to be changed and now my power steering has failed and i need new rack… lovely . I would never buy anything from these people I will try take them to court i tryed complain to them no result, they asked me to proof these parts was failing at the date of purchase ….. Absolutely scammers took my money i am left with finance to pay for 21k because they gave me 21% interest with very good credit rate. Which ive been told it was 12% absolutely rip off and i highly suggest stay away!!!!

20 november 2025
Omdöme utan inbjudan
Logotyp för Motor2Go

Svar från Motor2Go

Dear,SEZGIN
Thank you for sharing your thoughts. However, we have reason to believe that this review may not accurately reflect an actual experience with our dealership. We take customer feedback and are committed to maintaining transparency and integrity in our service.
If you have any specific concerns or issues, we encourage you to reach out to us directly so we can address them appropriately. Your satisfaction is important to us, and we are here to.
Thank you for your understanding.
Best regards,
Motor2go

Betygsatt 1 av 5 stjärnor

Paid 17K for a vehicle that seemed fine on…

Paid 17K for a vehicle that was fine on a test short run, then when I picked it up a week later warning lights came on just after a couple of miles. Reported it and took it back. Nearly 2 weeks later and they said the works are done. Got it back..... then warning lights came on and same faults. I had it independently diagnosed and was told that they did not do any works but only switched off the warning lights, which only lasts a certain time. They also discovered that it has a loose anti roll bar.
The van was not fit for purpose even though it had a fresh MOT.
Works is ERG £1,500, and the anti roll bar £250. They said to me that the works for replacing an ERG is no more than a quarter of that and so cannot accept the quotation. I have now collected 3 quotations and all are around the same price. You be the judge. Also, if you are a mechanic please respond with your opinion on the cost?
Anyway, I have seeked legal advice and now the stage I'm at is giving them 14 days to respond, basically to agree to pay for the works.
Hold tight..... I'll inform you as we go.

1 oktober 2025
Omdöme utan inbjudan
Logotyp för Motor2Go

Svar från Motor2Go

Dear, KWOK
Thank you for your feedback, and I’m sorry to hear about the difficulties you've experienced. We want to clarify that we have been committed to assisting you throughout this process and have offered a full refund to ensure your satisfaction.
Unfortunately, it appears there has been some misunderstanding regarding the terms and conditions related to repairs. While we appreciate your efforts in obtaining independent diagnoses, it's important to note that the initial fault is not connected to the ongoing issues you are facing.
We have provided you with our best advice and have made every effort to support you. Regrettably, it seems that you chose not to to the recommended steps. We are here to help and want to resolve this matter, so please don’t hesitate to reach out to discuss how we can move forward.
Thank you for your understanding.
Best regards,
Motor2go

Betygsatt 1 av 5 stjärnor

Absolutely dreadful company

I was unfortunate enough to buy a 2019 Ford transit connect from these people last year.
I paid £12000 for it and it lasted only 6 months.
It actually broke down just within the 6 month guarantee they gave me, so I thought I would be ok,Not so.
It turns out that the warranty is a good will gesture and completely worthless. After eventually having to take my to Ford vans slough on their insistence that Ford looked at it, I was informed that the engine needs replacing.
Motor 2 go washed their hands of it and I have been left with a van I can’t afford to fix and haven’t even seen for 10 months
I wouldn’t recommend this company to my worst enemy, avoid at all costs
I see that since reading this review all of a sudden they want to help.
I wouldn’t let these cowboys fix a wheelbarrow

1 september 2025
Omdöme utan inbjudan
Logotyp för Motor2Go

Svar från Motor2Go

Dear Winklton, Thank you for sharing your feedback with us. We sincerely apologise for the difficulties you have experienced. Please note that the components within the engine are not covered under the warranty, as our warranty terms specify certain parts and conditions. Despite this, we want to assure you that we are still committed to assisting you. We appreciate every customer who walks through our doors, and we are more than happy to help you explore options for having your engine rebuilt or repaired. Please feel free to contact us at your earliest convenience so we can discuss how best to support you. Kind Regards, Abraham

Betygsatt 5 av 5 stjärnor

This dealership is brilliant

This dealership is brilliant! Excellent customer service, putting customers first is there upmost priority. I would definitely recommend anyone looking for their next vehicle to go to this dealership.

20 augusti 2025
Omdöme utan inbjudan
Logotyp för Motor2Go

Svar från Motor2Go

Dear Suki,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us. Providing excellent customer service and prioritizing our customers is at the heart of what we do, and it’s wonderful to know that our efforts made an impact on your car buying journey.
We truly appreciate your recommendation, and we look forward to serving you and anyone you send our way in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you once again!
Best regards,
MOTOR2GO

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer