MOTH Drinks Omdömen 

85
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I often buy these for festivals due to their size and strength, and find them a great flavour on their own or made long with soda, etc. I had an issue recently with a can that leaked and customer se... Se mer

Betygsatt 3 av 5 stjärnor

Love the drinks. We've had them before and had no hesitation ordering again. However, having ordered the 24 can option, I was a tad hacked off to go into Morrisons the next day and see I could have bo... Se mer

Betygsatt 5 av 5 stjärnor

I had a voucher for 25% discount so thought why not. The margarita is great, Pina colada lovely but would not negroni again (taste of cough sweet, but that might be normal). At just over £3 per tin di... Se mer

Betygsatt 5 av 5 stjärnor

Purchased the Duo Glass Gift pack for my niece & husband for Christmas. Major problems with Evri delivery but MOTH customer service went above and beyond and made sure all ended well & they both absol... Se mer

Företagsinformation

Skrivet av företaget

MOTH B-Corp: The Most Delicious Cocktails in a Can. 10 seriously delicious cocktails. Premixed to perfection. Made full strength. With the best craft spirits around. Ready to drink wherever – picnics or posh dinners. Whatever you’re up to, get us delivered next day to your door. Take us with you.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

85 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 40 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(85)

37 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Terrible customer service

Terrible customer service - ordered as a birthday present. Evri couldn’t deliver the day before but the tracking says they would try again the next day, the actual birthday. They didn’t. Contacted Moth customer service. They said they would look into it. They’re still ‘looking into it’. Meanwhile, the birthday has come and gone, as they know. I won’t be ordering again.

7 februari 2025
Omdöme utan inbjudan
Logotyp för MOTH Drinks

Svar från MOTH Drinks

Thanks for your review, we were sorry to hear of your disappointment. Our team has confirmed that they reached out to you within one hour of your enquiry and did also follow up on the subsequent days to support you with a replacement order. We are pleased we managed to support you in a resolution and hope the cocktails were still a great gift.

Betygsatt 5 av 5 stjärnor

Superb Duo Glass Gift Pack

Purchased the Duo Glass Gift pack for my niece & husband for Christmas. Major problems with Evri delivery but MOTH customer service went above and beyond and made sure all ended well & they both absolutely loved the gift set with the amazing cocktails, glasses & giant ice cube tray. Will definitely use this company again both for their products & customer service. Thanks again

31 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Order #68515 massive delays

I ordered on 20 December with next day delivery as a present for xmas. Chased on the delivery on 21 Dec and no answer. Finally replied on 23 Dec to say it would be delivered on 24 Dec.

Chased again on 30 Dec and advised it should be delivered on 31 December.

Absolutely hopeless.

Do not buy from this company unless you can wait weeks for it to be delivered.

20 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love their margarita

I'm looking forward to my margaritas at Christmas. There was no problem with the delivery... tracked, 4 days... and the packaging was good. I hope they bring some new cocktails out soon.

30 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best of the best ..

The best customer service I’ve experienced. The cocktails are fantastic, especially the margaritas and espresso martini’s but if you have any issues with the quality or delivery service, the customer service is second to none. Thank you!

20 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Customer Service

Excellent Customer Service!
I ordered from Moth drinks and realised I had made a mistake with the shipping address so reached out to their customer service team via email late on a Friday evening. To my surprise, they emailed back within an hour, despite being outside working hours, and they sorted the problem. The delivery has been received way quicker than their estimated dispatch and the product (Christmas Crackers) looks amazing! I am really impressed by how great their customer service have been which is really hard to find in a company these days! Will definitely be a long term customer going forward!

13 december 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Not for me!

I am surprised by the amount of high reviews. I didn't like the cocktails at all and found them to taste really synthetic. We couldn't even drink the Expresso Martini or the Whisky one. I think the idea us great but sorry just not for me.

22 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

WTF Packaging

WTF Packaging? Why, when I paid extra for a gift box and left a gift message, do they put the contents on the outside of the box? No surprise gift there then.......

29 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible tasting overpriced cocktails.

Terrible tasting overpriced cocktails.

Not balanced cheap sprits with weak mix ingredients gives the overly boozy flavour. Tried the range now and I wouldn't recommend anything of them Vs their cheaper premixed counterparts.

7 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Order #50794

Order #50794. Annoyed. Ordered on next day delivery, and they couldn't fulfill it. Fine. It was a birthday present, so at this point, if i couldn't receive the following day it was useless to me. I replied "if i cant 100% receive this tomorrow, i don't want it and i want a full refund". After that connection went loose. They said they're "in contact with the warehouse" then i didn't hear anything for 3 days. Had to chase myself this morning, and apparently "still waiting to hear from warehouse" THIS IS NOT GOOD ENOUGH. I am now inconvenienced and out of pocket, and have had little to no help from any of the customer service team over the last few days. This product is now useless to me, i want a full refund, i ordered on the basis that it would arrive the next day, i gave you the benefit of the doubt by allowing another day, but this is taking the mick now

29 augusti 2024
Omdöme utan inbjudan
Logotyp för MOTH Drinks

Svar från MOTH Drinks

Hi Sarah,

Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience caused.

Unfortunately, our customer service team does not operate at weekends, but followed up Monday when a full refund was processed.

Once again, we apologise for the delay. If we can support you any further do not hesitate to reach out to us.

Thanks,
MOTH Team

Betygsatt 5 av 5 stjärnor

Great Cocktails - Quick Delivery

Great cocktail in a can. We ordered some to take to the beach and they were perfect. Lots of different options and all delicious.

Customer service as quick and helpful when I needed some help.

24 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

AMAZING

literally the best canned cocktails ive ever had! Paloma is a 10/10

29 april 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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