MOTH Drinks Omdömen 

85
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I often buy these for festivals due to their size and strength, and find them a great flavour on their own or made long with soda, etc. I had an issue recently with a can that leaked and customer se... Se mer

Betygsatt 3 av 5 stjärnor

Love the drinks. We've had them before and had no hesitation ordering again. However, having ordered the 24 can option, I was a tad hacked off to go into Morrisons the next day and see I could have bo... Se mer

Betygsatt 5 av 5 stjärnor

I had a voucher for 25% discount so thought why not. The margarita is great, Pina colada lovely but would not negroni again (taste of cough sweet, but that might be normal). At just over £3 per tin di... Se mer

Betygsatt 5 av 5 stjärnor

Purchased the Duo Glass Gift pack for my niece & husband for Christmas. Major problems with Evri delivery but MOTH customer service went above and beyond and made sure all ended well & they both absol... Se mer

Företagsinformation

Skrivet av företaget

MOTH B-Corp: The Most Delicious Cocktails in a Can. 10 seriously delicious cocktails. Premixed to perfection. Made full strength. With the best craft spirits around. Ready to drink wherever – picnics or posh dinners. Whatever you’re up to, get us delivered next day to your door. Take us with you.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

85 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 40 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(85)

37 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

My new Go-To buy!

MOTH cans are a great beverage choice for me when enjoying lovely cocktails at home, at parties or even picnics! The espresso martini and margarita are my favourites, easily accessible from my local supermarket and affordable prices!! They’re my new go-to :)

19 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely adore MOTH cocktails

Absolutely adore MOTH cocktails! Highly recommend the passionfruit martini! 😋 Had a great experience with customer service - they were efficient and quick to solve my problem!

19 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best Tinnies in town!

Best Tinnies in town!! My go to cocktails particularly love the espresso martini 🍹☕️
Always have a great experience whether I’m ordering online for an occasion or just grabbing a couple in my local supermarket.

10/10 from me!!!

16 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing cocktails!!

Love these cocktails! I had an issue with them though as they were damaged when I received them. The customer serivice were quick to sort this out for me. Thanks so much!

19 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Priya from customer service was so…

Priya from customer service was so great! They were really proactive in dealing with my Glastonbury order (thanks to a problem with Evri) and sent a replacement that arrived in time. They also offered me a discount code that I will use for my next purchase! Overall great experience.

18 juni 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Bad customer service and unreliable delivery

I ordered from MOTH as they were specifically advertising their drinks as Father’s Day gifts. By the Friday before Father’s Day, I still hadn’t received a dispatch notice, so I contacted their customer service. I was told they were having “warehouse issues” and asked to cancel the order since it clearly wouldn’t arrive in time.

I was then informed that cancellations weren’t possible once the order was placed – which seems completely unreasonable (and likely untrue). The drinks eventually arrived three days after Father’s Day… by which time my dad had left for holiday. So now they’ll sit on his doorstep or be enjoyed by a neighbour. I wasn’t even offered a refund on the delivery fee?

The solution they gave me - “when the item turns up late, just return it” so I’m supposed to get my dad’s neighbour to return it? Or should I wait until he is back from holiday now and say here’s your late gift but you also can’t have it either- laughable

Overall, really disappointing. If you’re looking for a reliable gift or decent customer service, I’d suggest choosing another cocktail brand – there are plenty out there. Or at the very least, avoid ordering direct from MOTH’s website.

15 juni 2025
Omdöme utan inbjudan
Logotyp för MOTH Drinks

Svar från MOTH Drinks

Hi Esther,

We are very sorry about your disappointment, as soon as we receive an order we only have a small window of 2 hours or less to amend addresses as our warehouse aims to start picking and packing shipments straight away.

We were sorry that you experienced a delay in dispatch following this, we do work closely with partners to minimise occasions when delays do occur and I know my colleague did offer to facilitate a free return and refund for you when it was clear the shipment would not arrive in time for Father's Day.

Again our apologies that we did not meet expectations on this occasion.

Team MOTH

Betygsatt 1 av 5 stjärnor

Bcorp my *ss

For a company thats suppose to be b corp... their entire website interface is awfully crap! None and I mean none of the promo codes work.. their referral links don't work.. nothing actually works!

16 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

My review is based on customer service

My review is based on customer service, or lack of. I ordered some cocktails direct from Moth for a friend recovering from cancer treatment and typed in her delivery address. Unfortunately, when I eventually paid after having an issue logging on to PayPal, I realised the delivery address had reverted to my own, which is 10 miles away. I immediately contacted Moth to get this rectified but the response was 'the delivery address is locked in' - i.e. 'computer says no'. Really, in 2025? Yes, my mistake, but just unhelpful so I will never buy from them again. I had paid for a gift box too but there is no option to type in a gift message when ordering. I'm sure they will come back with an excuse but as it stands, the parcel has just been delivered to me and I will have to get in my car. And, no Moth, my only other option was to get the parcel delivered to a neighbour or left somewhere safe, so useless suggestion.

12 juni 2025
Omdöme utan inbjudan
Logotyp för MOTH Drinks

Svar från MOTH Drinks

Hi Sarah,

Thanks for your feedback. Sorry that we were unable to update your address on this occasion, we have a limited time available to update these as our orders process quickly for picking.

We really hope your friend will enjoy the cocktails.

Thanks,

Team MOTH



Betygsatt 5 av 5 stjärnor

Absolutely love MOTH cocktails!

Absolutely love MOTH cocktails for all occasions! We have had them for parties, picnics, the train, and for a nice drink at home.
They are great quality and strong too - such a game changer in canned cocktails!
The whole range is delicious, but my favourite is a Paloma.

11 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect festival Minnie's

I've ordered these cocktails for Glastonbury and had to have a taste test... OMG they're amazing!

Pack a punch and taste great. Love the can size for a festival too.

I joined the loyalty programme and got a discount so would recommend doing this!

P.S. my fave so far is the Cosmo

12 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great range of ready-to-drink cocktails and helpful customer service

Great range of ready-to-drink cocktails with a well-crafted and bar-quality taste. I've really enjoyed the cocktails I've tried so far and I'm looking forward to trying the others. Their customer service team was also responsive and helpful on a minor delivery issue, which they quickly resolved. While the cocktails are on the pricier side, the quality makes them worth trying if you're looking for convenience without compromising on taste.

11 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect for Hen Dos

Ordered 12 Margaritas and 12 French 75s for a hen do to enjoy during silent disco - they were the absolute hit of the evening, I wish I'd ordered more!

31 januari 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Don’t bother referring friends

Don’t bother referring friends. I have sent my link to several friends who have used it and not once got the referral code. I did waste my time contacting them originally to get these but was not given one and learned the company clearly has no tracking for the amount of times the code has been used nor does the system work to send those codes out. I’ve had 4 people use my code giving them business and don’t get anything back!

9 juni 2025
Omdöme utan inbjudan
Logotyp för MOTH Drinks

Svar från MOTH Drinks

Hi Siboahn,

We appreciate the feedback. The reason we ask for the names of those you have referred is that it is good for us to cross-reference the names on our system.

After investigating your order, we can see that you referred 4 of your friends; however, only 1 of the purchases met the minimum purchase amount, therefore, only 1 code was sent to you. We have also sent you a discount code as a gesture of goodwill.

You can find all of our T’C’s on our referral system within the terms and conditions page on mothdrinks.com

Thanks,
MOTH Team

Betygsatt 1 av 5 stjärnor

Super unhelpful customer service

Super unhelpful, robotic customer service only contactable via email. Avoid - they don't help and then make returns your cost! shocking - never again, avoid

7 maj 2025
Omdöme utan inbjudan
Logotyp för MOTH Drinks

Svar från MOTH Drinks

Hi John,

Thank you for taking the time to share your feedback — we truly appreciate it and were sorry that you were disappointed after the courier delay on delivering to a pick up locker.

I know our team are in communication with you to support on your return, hopefully we can expedite the return process for you.

Thanks,
MOTH Team

Betygsatt 5 av 5 stjärnor

I’ve ordered from MOTH a few times now…

I’ve ordered from MOTH a few times now and have always been more than happy with their cocktails and service. I have a few favourites but always keep a few more different ones in the fridge for friends and family.

I love the taste, quality and price. The alcohol strength is as you would expect from a cocktail 🍸 bar. I feel MOTH offer an excellent choice of tinned cocktails to keep at home for when you don’t have the time or ingredients to whip up a quick cocktail for when friends pop round or the sun decides to shine.

29 april 2025
Omdöme utan inbjudan

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