MoparOnlineParts.com Omdömen 

Absolutely dreadful experience.

I enquired about buying the Mojave hood kit and specifically questioned before purchase about shipping from the US to Australia. Where I was advised to use a freight forwarder.

As of this time my shipment has been stuck for the past 3 weeks, Mopar Online parts has ignored all my emails requesting the customs documentation that needs to be signed by the seller.

There has been over 10 follow up attempts and every single one has been ignored.

Justin the manager has specifically asked for me to contact him from my google review and I am still met with silence.

If you are shipping something internationally DO NOT USE MOPAR ONLINE PARTS. They’re useless.

Mike’s customer service was dreadful as well, multiple attempts at just trying to receive one standard document so I could organise shipment.

Correct parts arrived in a timely fashion. No problems with order fulfillment. However, at the risk of stating the obvious, do not order from these guys if you are living in Canada. I did not realize this was an American website for OEM Mopar parts. Between currency conversion shipping charges and duty/taxes/brokerage fees paid for shipment to across the border, I’m embarrassed at how much I had to pay for 2 fuel filters…$260 CDN. Lesson learned.

Accepted and processed my payment to order a part that has been on national back-order for months. A week later I contact them to see when I will see my part. he replies that he can't get it and has no idea when it will be available.
Says he can refund my order if I don't want to wait.
This is a BS "Parts Flipper" company

I initially had a problem with the parts that were sent to me. Most online stores aren't real good about standing behind their products. I called and spoke to the online shipping manager and he went above and beyond to make things right. I'm very happy with their customer service and willingness to help me resolve the issue

I will never order from this company again. I ordered alternator wiring from them and it took so long to deliver. I got it from somewhere else. When the package arrived I never opened it. Contacted the company 2 days of having it and will not accept the return. Unopened in original packaging. I would understand if it had been opened, but no return on factory sealed part? C”mon. Do better bussiness!!!!

I ordered a thermostat for our Jeep and either I accidentally fat figured the zip code or when they had another store ship the part gave them the wrong zip code. But either way it got delivered to an address that does not even exist. Most of the time when you order something from a reputable place it verifies the address you put in is a real address. I guess theirs does not. I tried contacting the company delivering it, UPS & then USPS, once I noticed it had the wrong city & they said the address had to be changed by the company. Not sure how they delivered it to an address that isn’t there. Needless to say once I could get ahold of MoparOnlineParts it was already delivered and they said there’s nothing they could do about it. DO NOT ORDER FROM THIS COMPANY!!

ordered a sway bar, was charged overnight shipping, 6 weeks latter after being told it was sent ups 2-3 day shipping still have not received the part. After many e-mails I would have to say they totally lied about the fact they have not even shipped the part yet. Still have no Idea if they even have one. No tracking number was provided even after specifically asking for it. All signs this company is a scam.

DO NOT BUY FROM THIS SELLER! I ordered a part and waited two weeks for delivery. Tried to contact with no response. I disputed the charge with my credit card company and like magic, I received a communication from the seller stating that the part is now out of stock and will not be available for 2-3 more weeks. Canceled my order! Shady company.

Scam, sham, worst service, criminals!

Tried to charge me $1600 shipping for $400 parts. Carlos sales jerk confirmed parts were in stock. Re ordered, received confirmation of order was told 10 days to receive, never received.

Absolute worst. Ordered a part weeks ago. Did not ship in 2-5 days. No email saying there was an issue. Finally got through on the phone 2 weeks ago and they said my part was scheduled for 1-16 delivery. I got no email saying it shipped, so I was skeptical. No part arrived. Tried to call over and over and can't get anyone to answer the phone. Emailed them to cancel. Now contacting PayPal and bank because they wasted no time taking my money.

They have not sent me my order after 7weeks and you can not reach anyone about it. So I'm out $259

Do not use them!!!

Do not buy from here! Save yourself the money and hassle. I bought roof crossbars for my car and they sent me a defective piece that made everything unusable. Customer service refused to do anything about it and eventually stopped responding altogether. Stay away from this place!! Poor quality parts with even worse customer service.

order #40753 I ordered a part that i needed overnight. they have a detailed message stating it is not overnight. i paid the fee of $35 with the assumption even though it said it would be here Saturday may 6th. Today is saturday may 6th and my parts shipping states it will be here monday may 8th. Amongst me speaking to the phone rep she said she would get the manager because i had the question as to why is it called overnight shipping she said the manager could answer. i spoke with a manager who used her title as a form of tone to be rude and unassertive. she mentioned no customer has ever asked her” why call it overnight if that is what it does not mean.” i am understanding to orders being placed in front of mine, but at the same time being asked if i would like my order to arrive 2-4 days if the form of shipping was changed is not helping the customer when they need the part necessary to run their vehicle.

I've ordered a trunk tray for my jeep wrangler and it doesn't fit. I called the number listed on their website and also filed out a form online to request a return. Nevertheless they told me my product that is brand new, is ineligible for return because at the time I ordered this I didn't put the vin number of my Jeep. I asked where was I supposed to put the VIN?? And they said it's in their terms and conditions that anything you order without a VIN it's ineligible for return.. Funny enough they were able to take my money and send me the part without my vehicle VIN but when it comes to returning this product they can't take it back because of the missing VIN în the order!!!will never buy anything from them ever again.. I even escalated this to a manager that has his phone line off all the time so all you can do is to leave a voicemail and nobody will call you back...Misleading business practices

Avoid this place like the plague. Impossible communication. I placed an order for the wrong product unfortunately and called and emailed within seconds of my order… no response and they proceeded to ship it the next day. 100 dollar shipping for a 170 dollar item. I then had to send back for another 100 dollars so I spent more money on shipping than the parts were worth. They never responded that they received the shipment and never processed a refund. Essentially just criminal business that steals from customers with no care whatsoever. This clown needs to be shut down honestly.

Terrible experience with this business. I ordered four parts over 2 months ago. As of today I have only received one item. Communication is terrible. You can't reach them by phone and they take about one week to answer emails. Stay away from this business. I'm still trying to resolve getting a refund or my parts.

My first order from them and it takes a week just to ship out my order. I ordered from multiple places to get everything else I needed as well and I've received them all almost a week ago and nothing yet from moparonlineparts.com. I'll probably not order from them again. (I mean it's not like I NEED my parts to get my car fixed.) I'll buy USED parts off eBay or elsewhere. If you're rich and don't need your parts right away, buy from here!! They ARE OEM and quality parts!!! I'm a bit disappointed at their ship-out time and their prices.

it was a very bad experience. I had for almost three months for my order and when I received it I was shocked that they sent another item than what I requested. the item they sent had a price less than half of the price of the one I ordered and they billed the full amount in addition to that I had to pay shipping , customs and fees based on the bill.
when I contacted them regarding the mistake they made they didn't take responsibility and asked me to pay for shipping the wrong item back to them they even refused to refund the price difference between the two items.