Moozi Omdömen 1 606

It's taking my money when I do a spin first instinct I will have 21.65. And I play 20 cent and for 10 spins is 2 dollars it takes more than the 2 dollars and the wheel goes for second before it stops

I’d like to leave a very honest review. I’ve been playing with Moozi for a while now. I had zero issues in the beginning and even redeemed a few times. The redemptions were instant. I’ve had several gaming issues lately and I sent them all of the screenshots and recordings. They looked into these issues and stated there weren’t ANY issues, even though I had already sent them the screenshots/recordings. After this happening multiple times and Moozi refusing to address the issues I’ve contacted a lawyer and I have requested the mailing address to mail my formal complaint to. They REFUSE to give it to me!! I have screenshots of this as well but I notice trustpilot doesn’t have a place to upload them. Please be careful! They are stealing your money and have gotten away with it until now. When they refuse to give me the address… that should tell you everything you need to know.

UPDATE : I spoke with the chat again.. please see below and decide for yourself.

Hello! Welcome to Moozi. America's Social Casino. Thank you for reaching us today.

Hi there! Thanks for reaching out to us, I’m Juliet happy to help you.
My review is now live on trustpilot. I asked multiple times for the mailing address for my lawyer to send the complaint to. I still can't get an email response.

I've asked for the address probably 10 or more times at this point. My lawyer said she can file for an additional percentage due to the delay and file for you to pay my lawyer fees as well.
Nicole, We have already asked to get in touch with you via mail, and we will investigate your review. We respectfully ask that you give us some time so that we can examine this issue and respond to you as soon as possible.
You've had more than enough time. Sending me the address requires little effort and zero investigating.
Moozi is withholding the address
Please note the "read" is acknowledging refusing to give me the address
Nicole, just wanted to let you know that your issue has already been reported to the right team. They’ll definitely reach out to you soon, so just hang tight for a bit. Once they review your account, they’ll get back to you, and you should be able to get more details directly.
Can I have the address??????
Could we please speed up the process as soon as we can? Also, Nicole, do you need the email address?
The "Team" has responded very vaguely and will not send me the address!
I need the mailing address for the formal complaint!!!! I have emailed with zero resolution and they won't give me the mailing address!
MAILING ADDRESS!
You can send an email to . The legal issues will be handled by our separate team; we have already requested to speak with you. Please be patient; they will definitely get back to you, Nicole, so you can receive the correct mailing address.
I have the email address and they haven't responded to me in 3 days. I have asked for the mailing address!
Nicole, we respectfully ask that you be patient while we expedite the process and respond to you as soon as we can.
I've been patient, I first asked for the mailing address over 30 days ago. Have yet to receive it.
Read
I apologize for any inconvenience and delay, Nicole. We will make sure to respond to you as soon as possible.

UPDATE - 4/20 at 09:27 PM I finally received an email response!! 4 days later!!! I asked for a mailing address and they completely avoided that once again. Please see below.

Me - I need someone to send me the mailing address to send my formal complaint to! I’ve made multiple requests at this point!

Moozi - Dear Nicole,

Could you please provide further details regarding the issue you are experiencing? This information will allow us to assist you more effectively and work toward a resolution.

Best Regards,
Moozi Support Team
Email : support

The games are awesome an this is the first time I won on this site. Verification was easy an quick thank you

Moozi has instant redemption, great support and the games are great.

I love their games.

The easy. No hassle deposits as well as the easy. No hassle redemptions that don't include stipulations

Always on point, customer service always the best, wins come more than losses. Redemptions take less thsn 30 seconds literally

Moozi has been a great and a wonderful site to play slots games as well as many other games to play and great package purchases

It's a decent platform. I've never actually cashed out on it, but my boyfriend has a lot ..and it's super fast redemption.

Cannot verify customer service said I tampered with my driver's license, tried 3 times.

Love this game all is well with me

It was great. The winning of course, but the redeem took minutes.

Awesome customer service and support

I’m truly not exaggerating when I say the customer service experience was exceptional. Their responses were quick, and I could genuinely feel their empathy and sense of urgency in helping me resolve my issue. Moozi has definitely earned my loyalty from this point forward.

Still waiting on any type of eta other than We sincerely apologize for the continued inconvenience regarding your redemption.

At this time, we are unable to provide a specific timeframe for the completion of the review process. Please be assured that we will notify you via email as soon as an update becomes available.

It’s like this is the first time they are doing this or something .If being a casino is your business you should know how this process works and be transparent with your customers about it . Not vague sending AI emails . Moozi could have had the best review from me if they knew anything about customer service. Keep the customer informed and you keep them happy .

Update as of this morning my account on moozi has been updated and redemption has been reinstated I think but do not no for sure that 5000 is the max at a time not sure if you can do it multiple times a day or not but in my experience if you win big on moozi you will get paid just takes about 7 days for them to process it and maybe some email pressure. Process could be a lot more transparent but in the end I’m happy and would play with Moozi again

Moozi is an awesome social casino to play at. They have plenty of slots and live table games to choose from. Redemption was lightning fast. Within 30 seconds I had my money in my bank account. Sweet!

Fun games insanely fast redemptions

I AM IN LOVE WITH THIS APP!!!!!! AND I PLAY ALOT BUT THIS ONE GIVES YOU VERY FAST REDEMPTION!!!!