Not quite the quality I expected. First necklace broke. The replacement is still in the shipping bag waiting to be tried on. Not quite sure what to expect.
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The box and light in it were beautiful, the pendent itself was also gorgeous, yet the item was listed as 18k white gold plated over stainless. My wife can only wear pure white gold or pure stainless... Se mer
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I am beyond pleased with the item I ordered and received quicker than expected. The picture I sent had background items I did but want included but unfortunately it was the only wedding picture I had... Se mer
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Easy to order and received order promptly. LOVE the shoes! The only thing constructive I would say is that on one of the shoes there is an air whole hole cut out right where horse’s name went. Not... Se mer
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Företagsinformation
Skrivet av företaget
At Moosfy, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs, tumbler, blanket and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Thank you for your Support!
Kontaktuppgifter
410 E Santa Clara Street, Unit #658, 95113, San Jose. CA, USA
- info@moosfy.com
- moosfy.com
4,0
Bra
343 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Able to choose my design which was…
Able to choose my design which was special to me, delivery time was acceptable. Bit nervous waiting for arrival following some comments I had read about being on the small side. They did feel a little small and for a short while I thought I should of gone up a size however once I had worn them for a while they fitted just fine. I have recently had a hip replacement and these were comfortable to wear and I felt safer than wearing slippers. On the down side, the furry lining keeps coming out when I take them off on one foot which can be annoying, I may need to remove but worry I may find them uncomfortable. Overall I really like these and will order another pair to wear at work, it would be nice if the background colour came in a navy blue.
8 april 2023
Svar från Moosfy
Thank you for taking the time to write such a positive review! We are thrilled to hear that you are enjoying our product. It's great to hear that our product has met your expectations. We appreciate your kind words and thank you for choosing us! If you have any questions, send an email to: info@moosfy.com. We are always happy to help you.
They do very beautiful work.
10 mars 2023
Svar från Moosfy
We are so glad to hear that you are satisfied with our product. Thank you for your review, and we hope to continue providing you with the best quality products in the future. If you have any questions, send an email to: info@moosfy.com. We are always happy to help you.
Will be ordering more of these for family and friends
Easy to order and received order promptly. LOVE the shoes! The only thing constructive I would say is that on one of the shoes there is an air whole hole cut out right where horse’s name went.
Not a big deal to me personally as the images are exactly as advertised and are perfect but another purchaser may complain.
10 mars 2023
Svar från Moosfy
We are thrilled to hear that you love our product! Thank you for your positive review, and we hope to continue providing you with excellent products and services. If you have any questions, send an email to: info@moosfy.com. We are always happy to help you.
Ordered the horse crocs
Ordered the horse crocs. No where did it say they were Christmas themed but came adorned with snowflakes and Christmas lights. When I inquired, I was told, it was not Christmas lights, they were just decorations
4 mars 2023
Svar från Moosfy
Dear Jennifer Picard,
We are very sorry for the shopping experience you have had
We have reaching out to you via our support email: info@moosfy.com
Please check your email so we can resolved this together
Thank you,
Jane
Took awhile to get them
Took awhile to get them, the fleece inside is pretty rough...it pulls out of the shoe when you take them off.
2 mars 2023
Svar från Moosfy
Hi Rebecca Richard, I'm sorry to hear that the shoe wasn't as expected. We appreciate your feedback and would like to make things right. Please let us know how we can help you further. Hope that you can read my comment and reach out to me at info@moosfy.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
I purchased the shoes
I purchased the shoes. My daughter wears a size 8. The shoes are listed as an eight or nine yet they fit me and I’m a size 7 so they run very small and that was not explained. Also, the name of the horses runs over the holes in so you can’t read the name and there’s a permanent crease in one of the shoes so I reached out to them and asked them to rectify the situation but have not heard back yet so today I am not satisfied not for $50
1 mars 2023
Svar från Moosfy
I'm Jane from Moosfy's Customer Service team. We sincerely apologize for any inconvenience caused to you.
We have reaching out to you via our support email: info@moosfy.com
Please check your email so we can resolved this together.
Thank you,
There was no way to track it
There was no way to track it, and didn’t say where it was being shipped from
1 mars 2023
Svar från Moosfy
Hi Lyla, I am Jane, from Moosfy Wecare team. Thank you so much for spending time to give feedback about your experience.
We have multiple manufacturing locations around the globe for order production. Once your order is shipped, we will send you tracking information to track the location and delivery status. If you need more information, please send us an inquiry via email: info@moosfy.com. We are always happy to help you. Thank you.
My personalized croc-like shoes💕
My personalized croc-like shoes are adorable. I’ve only worn them a few times but have received several compliments! Love them❤️
1 mars 2023
Svar från Moosfy
We are happy to know that you are satisfied with our product and service, Deborah. It's great to see our efforts mean to you. We will certainly tell the good news to our colleagues. This is a great motivation for us to continue to do our job and provide an even wider range of products to our loyal customers.
Amazing products
Amazing products, and customer service is outstanding!
23 mars 2023
Omdöme utan inbjudan
Svar från Moosfy
We are happy that you love the item, your review is a big motivation for our company. Thank you so so much!!!
I really love my crocks
I really love my crocks. Every time I messaged I got a return message right away.Very satisfied with my products and costumer service. Thanx
18 mars 2023
Omdöme utan inbjudan
Svar från Moosfy
Thank you so much for loving our product. Hope you can recommend our products to more people. We are very grateful for that. Doing business with you is our honor and we hope to serve you in the near future.
Return/Exchange policy is horrible stick with Amazon
Ordered a pair of cow print crocs but the women’s size 10 isn’t an US women’s size 10 even if it states it. And I couldn’t do an exchange or return but offered only 15% off my next purchase, Amazon is so much better with returns and exchanges.
20 mars 2023
Svar från Moosfy
Dear Devon-Eric Lee,
We are very sorry for the shopping experience you have had
We have reaching out to you via our support email: info@moosfy.com
Please check your email so we can resolved this together
Thank you,
They should have specified that the…
They should have specified that the "father and son" t-shirt was sold separately. Sending 1 shirt as a gift was not good, but at least they did ask if I wanted the other one also within hours but I ordered immediately but they didn't send them togather. They were sent days apart with 2 shipping fees. Also, $80+ for 2 low quality shirts is too much
Buyers beware!
15 februari 2023
Svar från Moosfy
Dear Mark Ventura,
We are very sorry for the shopping experience you have had
We have reaching out to you via our support email: info@moosfy.com
Please check your email so we can resolved this together
Thank you,
Absolutely beautiful item
Absolutely beautiful item. Bright colors, clear print, soft fabric.
Item was shipped fast and well packed ! I m very happy :)
7 februari 2023
Svar från Moosfy
Thank you so much for your lovely compliment 🧡🧡🧡🧡. It really means so much to us. We hope to serve you in the future!!
Svar från Moosfy
Thank you Marilyn for your lovely compliment, it brings a great motivation for us. We hope to serve you in the near future!
Not Worth The Money…
My horses names have holes punched through them so you can't read them. Also, my clogg has the furry lining but when I remove my foot, the lining comes with it. Would be cute at a half price fee. Also, took a few months to get!
19 januari 2023
Svar från Moosfy
Hello Debbie,
We are sincerely sorry for any inconvenience caused. We are contacting our manufacturing department and will send you the response ASAP.
It was exactly what I expected!
It was exactly what I expected!! I love my sweater. Thank so much.
10 januari 2023
Svar från Moosfy
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work 💚🧡🧡
Like the desk.
I liked the design. I also appreciated that someone always answered any questions I had.
19 december 2022
Svar från Moosfy
Thank you for your positive review! We are thrilled to hear that you had a great experience with our product/service. We take pride in providing high-quality products/services and are glad that you were satisfied with your purchase. We appreciate your feedback and hope to continue to exceed your expectations in the future. Thank you for choosing us!
Fast delivery and the blanket bag is…
Fast delivery and the blanket bag is just right for our horse’s blanket! Thank you!
22 december 2022
Svar från Moosfy
Thank you so much for loving our product. Hope you can recommend our products to more people. We are very grateful for that. Doing business with you is our honor and we hope to serve you in the near future 💚
Awesome product. Extra effort needed to get into contact with them.
I love the product! It came right in time for the holiday and it looks great. If Moosfy improves their customer service response time they would easily receive 5 stars (it was difficult getting a response from them).
8 december 2022
Omdöme utan inbjudan
Svar från Moosfy
Thank you Ivan for your review, we will try to improve much more. Hope to serve you in the near future!
I would give a 0 stars if possible
I would give a 0 stars if possible. Total scam and fraudulent company. Been waiting for my package well over a month. Ordered before the deadline and my package has been "en route" in my own state for weeks never moving. Turns out it's a fake shipping number they give you to shut you up. Reported them to several bureaus.
28 november 2022
Omdöme utan inbjudan
Svar från Moosfy
Hello Jodie,
We are sorry for any inconvenience caused. We had replied to your email and as we said, your order is still in normal as the carrier informed it, and the information will update when the local post office scan it, we also informed the logistics to push up your order so please be patient and wait. Thank you in advance!
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