Cute and fun experience although the instructions on the box and instruction card are a bit different so it was a bit confusing, but I was able to figure it out. My only issue is that I was told I was... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ich habe ein Paket bestellt und hätte dazu einen gratis rosa Schmetterling bekommen sollen. Nach 3-4 Monaten habe ich dann nach mehrfachen fragen endlich mein Paket bekommen. Tja leider war das abe... Se mer
Pleasantly impressed with the service & shipping! Everything arrived timely, as advertised. Now I’ve just gotta use the product…will update review once I apply gems & they’ve been on for a lil bit.
Absolutely love my little tooth gem kit I purchased, plus I got free butterfly gems too which are STUNNING!! 😍 I applied mine within 5 minutes & they’ve last just over 3 weeks now ☺️ It’s so nice to... Se mer
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
really quick delivery and excellent…
really quick delivery and excellent service
Unreliable and Sketchy
It’s been over 10 days I cannot track my package and haven’t received my items yet after a large order. They definitely are not a UK brand, the package is being shipped from China, this is a problem due to the websites false advertisement and lies about UK shipping times, it’s kinda weird there’s a Chinese shipping tracking number on the Shop App as well?
I will edit my review if my order arrives
My order still hasn’t arrived
My order still hasn’t arrived, I placed it weeks ago.
I had an email saying it had been dispatched but when I checked on Royal Mail tracking they hadn’t been sent it so the company lied. I have tried to email Moonrock to see what has been happening MULTIPLE times and still haven’t received anything back, like the other reviews.
Considering the kit I purchased was £34 you’d think they would have a bit more of customer care…
Poor Service
Took over a week to arrive despite shipping cost of £5. Received the wrong item and an item was missing - emailed and complained. They said they were sending the correct and missing items as priority, well it’s been a month and I haven’t received a thing.
Love these
Love these. They last for such a long time and no problems at all. Instructions were easy enough to follow.
Really good kit
My bottles were not labeled but I figured it out. I put one gem on and it's stayed on almost three weeks so far. It was really easy to do and I love it! I think the kit will last me a while if they stay on this long! I don't know how you would get them off sooner if you didn't want it on anymore, I am really happy with mine so not an issue for me though.
Great quality products
Great quality products, and very speedy delivery!
My faves!
The cutest little teeth gems and super easy to use! Mine lasted a week which was perfect for me since I like to change them out often :)
Second time ordering gems from here
Second time ordering gems from here, they last weeks and they’re very good quality. Would definitely recommend.
great company !
prompt delivery and nicely packaged, will continue to shop from here !
Love them!!
Delivery took a bit longer but nonetheless the tooth gems arrived in the predicted delivery time frame. It’s easy to apply and they still stick perfectly to my teeth. I wear them since ca. two weeks!!
Order from somewhere else
I’ve also made an order 19th November, same as the other review I just read, I haven’t received my order. I’ve emailed and no response either. I should have read these review before even ordering because it’s so much money to loose if you have a big order. This hasn’t happened to me before so not sure what’s the next steps.
AVOID AT ALL COSTS
AVOID AT ALL COSTS! I ordered from them on November 19th and they didn’t ship my order until December 4th—only AFTER I opened a dispute through PayPal! I doubt they would have shipped it at all if I had not contacted PayPal for a refund. Also, they ship from China despite being “UK based.” They delete negative reviews from their website as well. Absolute scam, do not order from them!
fast delivery and great quality kit
Safe and easy 💕
Love my MoonRock gems, I recommend them to everyone! I wish the glue came in like a syringe or something for easier application but other than that, I’m please w the quality and service 🫶🏼 two orders already, and I’ll def be back for more!
Good delivery time and great products
Good delivery time and great products
Order 48 days ago & no trace
Order 48 days ago and they refuse to answer why it’s taken so long and where my order is. Would not recommend, appalling customer service
it would make it 10/10 if products sold seperatly
love the product, good quality, wayyyy to expensive and you guys dont sell anything individually other then the gems which is dissapointing from a brand so good.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








