Moonbun Omdömen 

324
•
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Thrilled with the quality and versatile design of the jumpers (moonbun) that I bought for my two preschool-aged granddaughters. One of them had one already but grew out of it and asked her mom if she... Se mer

Betygsatt 3 av 5 stjärnor

Versand dauert sehr lange (2 Wochen). Retoure eines Teils, das zu klein ist: ich soll auf eigene Kosten (12 Euro) das Teil nach Spanien schicken. Irgendwie wirkt alles komisch… Laut Impressum Firma i... Se mer

Betygsatt 5 av 5 stjärnor

I’m not sure how I found my way on the Moonbun website, but I’m truly grateful that I did. I was looking at baby clothes for my niece, and literally everything I saw, I wanted! I ended up getting a be... Se mer

Betygsatt 5 av 5 stjärnor

Moonbun jumpsuits are our absolute favorite! We are heading into our third size in these and will order even more colors this time. My little is a competitive dancer and these are our go-to change out... Se mer

Företagsinformation

  1. Barnkläder
  2. också i
  3. Klädbutik

Informationen kommer från olika externa källor

If you’re the busy parent to a newborn, you know it can be tricky to get out to a brick and mortar store for supplies. You also know how hard it can be to find unique baby items that look good AND meet the level of quality you want for your little one. Instead of packing up that stroller and diaper bag, you can browse our collection of baby clothes online from the convenience of your couch (or rocking chair, or while you walk the floor at 3:00am, or from on the floor beside the crib – we won’t judge). And while there may be lots of options to buy clothes online, ours come from around the world and all have one thing in common: quality. Our designer, unisex clothes mean you don’t have to get stuck in the “pink or blue” rut of dressing your little girl or boy. And bonus: it makes hand-me-downs a breeze, especially with clothing built to last - convenience AND style? That’s a parenting win-win. Plus, rocking designer clothes will make your mini-me the talk of the play gym and score you some super cool parent points.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

324 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(324)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

ZERO STARS WE ORDERD The moon bunny…

ZERO STARS WE ORDERD The moon bunny stroller for my brother it’s his first child September 2 2020 I thought that the stroller was so adorable so we just had to have it and I just can’t believe it’s not here yet and my brothers babies gonna be here any day and if she doesn’t have the stroller then she cannot leave the hospital with the baby

3 oktober 2020
Omdöme utan inbjudan
Logotyp för Moonbun

Svar från Moonbun

Hi Stacy,

Apologies for any inconvenience we may have caused. I reviewed all the October orders for the stroller and saw that they are all delivered correctly. I never found an order under your name and surname.
May I please know if everything is now correct on your end?
You can always contact us 24/7 at the provided customer support's email. I personally respond to each single one of them.

Thank you

Sara

Betygsatt 5 av 5 stjärnor

A very thankful Customer

I would like to thank you for your outstanding performance in getting my order to me in record time, Thank you.

I received it yesterday and was very surprised that it had arrived so quickly. The last time I ordered something from over seas it took two and a half months. That's the reason I ordered my great grand Daughter birthday gift so early. Her birthday being November 1.

Again thank you

PS: Please give yourselves 5 starsEmojiEmojiEmojiEmojiEmoji

22 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I accidentally came across Moonbunbaby…

I accidentally came across Moonbunbaby and I’m so glad I did! I purchased 3 items and saying they are the cutest outfits I’ve ever seen is not even close to describing them. The customer service, caring heart for their customers and correspondence of updates with delivery eta’s is exceptional!! I am more than satisfied. I will definitely purchase from Moonbunbaby again.

16 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wish I could give 10 stars

Wish I could give 10 stars! I’ve sent several gifts of Moonbun and each recipient has been over the moon happy! Yes, customs and shipping during Covid has caused some delays, but Moonbun has been extremely responsive to my inquiries and I couldn’t ask for better service.
More importantly, their clothes are high quality, fabulously designed, and according to parents, absolutely delicious and special. Can’t recommend Moonbun highly enough!

5 september 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I'm happy

I'm happy but more importantly my neice was over the moon with it! The 2 in 1 diaper bag is fantastic and the little black dress is so adorable. Shipping did take 3 weeks but it was worth it :)

25 augusti 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Honestly I wish I could rate them a…

Honestly I wish I could rate them a zero. I purchased an outfit on July 6th, was charged for 3, and then not even sent a tracking number. They tried to blame me for accidently clicking their bonus offer when I told them I clearly "X"ed it. I fought with customer support for a refund for two weeks until they told me that they can only offer me site credit. I saod that wpuld be great if you guys were actually a legitimate business but it's been 3 weeks and I never received a tracking number. They proceeded to send me am expired tracking number. It's now August 24th and I'm still working to dispute the charges because they never actually sent me any items. Save your money, go to a real store. I can't believe they'd follow up to call me a liar even when my message clearly states what happened. I emailed you after receiving 1 confirmation email and you guys took weeks to respond. I even have an email of you offering me a refund which when I accepted you said was no longer an option. I never got the products or my money back so the fact you claim to be a business is pathetic. If you have anything to respond with reread my last sentence. You scammed your customer. You also failed to send a tracking number until after you cancelled the shipping without refunding me. I wouldn't need any size smaller than 18m so the fact that you guys added them on is ridiculous, and I don't know how long your T&C states itll take but it's been over 2 months.

24 augusti 2020
Omdöme utan inbjudan
Logotyp för Moonbun

Svar från Moonbun

Hi Kyle,

It really saddens me that you'll keep claiming we are not legitimate after the time we've spent communication over email. I'd just like to state publicly the facts for the record:

- You accepted our post-sale offers for additional items, and we have proof of it. We have no access to checkout and it would be literally impossible (and illegal) for us to charge you for more than what you had in your basket or accepted to purchase via upsell offer. In fact, you selected 2 different sizes for the items on the post-sale offers, which more than confirms you were aware of it.
- We send 2 confirmation emails and offer the possibility of making any cancelations prior to shipment.
- As we explained via email, there was an issue with the automated email notification system that day. We sent the tracking number via manual email right away and you could see it was shipped 3 working days after placing your order.

We are truly sorry about the delay here. But since COVID Canada customs are holding some packages for a very long time and it is completely out of our control. Your order was one of the last ones affected and we do apologize. If you don't get it within the maximum timeframe stated in our T&Cs you'll get a full refund.

Regards,

Sara

Betygsatt 5 av 5 stjärnor

Ordered the slouch romper for my…

Ordered the slouch romper for my grandaughter and she looks so cute..her Mom loved it so I ordered more in different colors. No shipping issues and the company reaches out to make sure you are satisfied. They have above and beyond customer service. I definitely will make more purchases in the future from them.

17 augusti 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Size ridiculous

Size ridiculous. Age 4 wouldn't fit a 9 month old. I tried! Crazy.
Thank you for the reply. I will contact you when I return home. The dress was a gift for a 4th birthday so I was very disappointed.

16 augusti 2020
Omdöme utan inbjudan
Logotyp för Moonbun

Svar från Moonbun

Hi, Liz so sorry about this!
We contacted you right after seeing this and we are still willing tio make it up to you by resending you the needed sizing.

Could you please email us at contact@moonbunbaby.com so I can help you out?
This must be a very unusual mistake by the fulfillment team, they must have sent the wrong size. Please get in touch and of course, we'll send you the right one. Apologies again.

Sara

Betygsatt 5 av 5 stjärnor

Moonbun was and did everything right…

Moonbun was and did everything they said they would.
I was kept completely in the loop via tracking so didn't need to fret about whether or when my order would arrive.
The colourful sneakers I ordered were axactly as advertised and my grandie couldn't believe her eyes.
I'm starting a wish list on the site.

11 augusti 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ghost items...

I order 2 clothing items from this company May 31st, and it is August 10th and I still haven't received either item. I sent an email last week asking about said items and was sent a link to the tracking information which I already had and told to just be patient. I guess waiting over 2 months before even reaching out isn't patient, please note the sarcasm in that statement. Not once was I asked if I wanted a refund for those items. I'm extremely dissatisfied and will never order from this company again. I'd recommend you not either.

10 augusti 2020
Omdöme utan inbjudan
Logotyp för Moonbun

Svar från Moonbun

Dear Andrew, it unfortunately looks like your package was one of the ones affected by the initial COVID delay of late April/ through May - our deepest apologies. The good news is we are now back to our 7 working day average delivery time consistently. We've issued you a refund and really wish you all the best to you and your family.

All the best,

Betygsatt 5 av 5 stjärnor

I love this company and I love their…

I love this company and I love their customer service. Sara helped me with my order, and she made shopping so much easier. The clothing is so top-notch. I was looking for clothing that you can’t find in your average store. I wanted to order unique clothing, but at a reasonable price, and this company has it. Whenever I had questions about my order or the clothing or anything else, they responded to my questions quickly. I was surprised because I am here in the US, and I believe that their offices might be outside of the US as far as correspondence goes. They seem to really make their customers their number one priority. If you research their website, you will see that they really care about the environment and that really impressed me. I was very surprised to receive my order quickly even during a pandemic. For those of you living in the United States you’re not going to receive your order overnight. If you are looking for very affordable and reasonably priced products, that are unique and not from your average Target or Macy’s, I encourage you to shop here.

8 augusti 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was so pleased with the attention and…

I was so pleased with the attention and service I received when I e-mailed a message about a delay in the arrival of clothes for my grand daughter. They tracked it and found that because of the Covid 19 issues, the US Postal Service was delayed in picking it up. the next day it arrived! More importantly, the company really cared about my situation and helped me. I will shop here again!

5 augusti 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super cute clothes!

Super cute clothes! My neice could not stop dancing around in her new outfit. Customer service is very communicative about shipment status which I appreciated, especially right now.

3 augusti 2020
Omdöme utan inbjudan

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