Thrilled with the quality and versatile design of the jumpers (moonbun) that I bought for my two preschool-aged granddaughters. One of them had one already but grew out of it and asked her mom if she... Se mer
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Det här tycker kunderna
Versand dauert sehr lange (2 Wochen). Retoure eines Teils, das zu klein ist: ich soll auf eigene Kosten (12 Euro) das Teil nach Spanien schicken. Irgendwie wirkt alles komisch… Laut Impressum Firma i... Se mer
I’m not sure how I found my way on the Moonbun website, but I’m truly grateful that I did. I was looking at baby clothes for my niece, and literally everything I saw, I wanted! I ended up getting a be... Se mer
Moonbun jumpsuits are our absolute favorite! We are heading into our third size in these and will order even more colors this time. My little is a competitive dancer and these are our go-to change out... Se mer
Företagsinformation
Informationen kommer från olika externa källor
If you’re the busy parent to a newborn, you know it can be tricky to get out to a brick and mortar store for supplies. You also know how hard it can be to find unique baby items that look good AND meet the level of quality you want for your little one. Instead of packing up that stroller and diaper bag, you can browse our collection of baby clothes online from the convenience of your couch (or rocking chair, or while you walk the floor at 3:00am, or from on the floor beside the crib – we won’t judge). And while there may be lots of options to buy clothes online, ours come from around the world and all have one thing in common: quality. Our designer, unisex clothes mean you don’t have to get stuck in the “pink or blue” rut of dressing your little girl or boy. And bonus: it makes hand-me-downs a breeze, especially with clothing built to last - convenience AND style? That’s a parenting win-win. Plus, rocking designer clothes will make your mini-me the talk of the play gym and score you some super cool parent points.
Kontaktuppgifter
Level 13, 92 Albert street, 1010, Auckland, Nya Zeeland
- contact@moonbunbaby.com
- moonbunbaby.com
Great customer service!
I bought a jumper for my granddaughter two years ago, and we totally loved it, so on May 16, 2025 I ordered an other one for her and one for me. The jumper for my granddaughter was the wrong size. I emailed customer support and they were able to resolve the issue in a very professional manner. I am very happy with the resolution . Will continue shopping at Moonbun. Thank you Joshie
16 maj 2025
Omdöme utan inbjudan
My girls live in them, and service is flawless
I have two daughters that practically live in these jumpsuits. They find them comfortable and easy to wear. And the customer service is absolutely fabulous. I did something wrong with my order and Zezza fixed it immediately. She was friendly, professional, and really, really quick to respond. (That woman needs a raise;) )
The jumpsuits are very very stretchy. They do run a bit big but that just means they have years of fun from them. My oldest daughter had her first jumpsuit from the age of three and got new ones this year and she’s now eight. So they do last a long time. And trust me she is not careful. She jumps logs and climbs trees.
13 april 2025
Omdöme utan inbjudan
Thrilled with the quality and versatile…
Thrilled with the quality and versatile design of the jumpers (moonbun) that I bought for my two preschool-aged granddaughters. One of them had one already but grew out of it and asked her mom if she could get a larger sized one. The customer service has been second to none with them tracking my parcel and following up with me to ensure of successful delivery. Strongly recommend
14 april 2025
Omdöme utan inbjudan
Baby Shower Hit!
I’m not sure how I found my way on the Moonbun website, but I’m truly grateful that I did. I was looking at baby clothes for my niece, and literally everything I saw, I wanted! I ended up getting a beautiful cream color lace onesie type outfit (which was the hit of the baby shower) and a couple of other cotton jumpers. Everything was so much nicer in person and the material very soft. I will be definitely buying more cute outfits on Moonbun. At the baby shower people kept asking me where I bought the baby outfits. It certainly made an impression!!!
22 februari 2025
Omdöme utan inbjudan
Beautiful to see my wife and daughter dressed the same
I purchased 2 moonbuns for my wife and my daughter. It is so pleasant and fun to see them dressed the same.
The quality perfectly fits with pricing and I would highly recommend them.
The purchase process has been extremely easy as navigating their website which is really nice and full of beautiful items in assortment.
Shipping took just a few days despite being in the middle of summer holidays and tracking was accurate.
I will for sure choose Moonbun again
16 augusti 2024
Omdöme utan inbjudan
Ho comprato questa tutina a mia figlia…
Ho comprato questa tutina a mia figlia di due anni. Le calza a pennello, è leggera ed elastica, con un tessuto ottimo. Sicuramente la riacquisteró nei prossimi anni.
23 juli 2024
Omdöme utan inbjudan
Poorly made clothing
I bought two matching outfits for me and my daughter, had them for less than two months. The elastic stretched out on one of them making the outfit unwearable. I contacted the company asking for an exchange. I was informed that it was outside of the thirty days and I could not be helped. The clothing are cheaply made and the customer service is poor. Very bad experience.
Veronica Matthys
11 juli 2024
Omdöme utan inbjudan
Svar från Moonbun
We are extremely saddened to read your review, especially after receiving hundreds of positive reviews that reflect our dedication to quality and customer satisfaction. We genuinely care about our customers and our products, and it is disheartening to hear about your negative experience.
We do offer a 30-day money-back guarantee, which is twice as long as many retail stores provide. This policy is in place to ensure fairness while also protecting the sustainability of our business. Furthermore, our customer service team responded to every single one of your inquiries in less than 24 hours, reflecting our commitment to prompt and effective service.
We regret that you are dissatisfied, especially after accepting our terms and policies and then exceeding the return deadline. As a small company with a hardworking team, such reviews feel particularly unfair and break our hearts. We strive to provide the best possible products and customer service, and we take every piece of feedback seriously to improve continually.
We hope you understand our position and appreciate the effort we put into ensuring a positive customer experience. If you have any further concerns or need additional assistance, please do not hesitate to reach out.
Best regards,
Highly recommend 10/10 experience!
I purchased the moonbun baby matching jumpsuit for my daughter and myself - the quality and comfort is 10/10! We got complimented all night on our holiday and our daughter absolutely loved matching with her mummy! Will definitely be ordering more colours and new products to try!!
30 juni 2024
Omdöme utan inbjudan
I love it!!
I loved moonbun and buying the matching jumpsuits for my baby and me. Good quality fabric and they are super cute! I repeat for sure!
11 juni 2024
Omdöme utan inbjudan
Will never use this company again
Will never use this company again. Their shipping methods is a joke. I get tracking from a company Hyperlogistix, no updates they have no email or a phone number to call. So I email Moonbun about it and the give me a different company name of GoFo Express. Finally get an update and say passed on to courier. I've asked 4 times what courier no response by Moonbun or GoFo. Never ever use them again. Really poor customer service.
30 april 2024
Omdöme utan inbjudan
Svar från Moonbun
Hi, there Greg,
My apologies for any inconvenience we may have caused.
I have reviewed the conversation to understand better the situation. First of all, I see that your order has been correctly delivered by GOFO Express so I'm very happy to know the products are with you:
https://www.gofoexpress.com/tracking.html?searchID=KD11951006433077
The initial track you receive it's what is called a universal searcher track where you can type your number and it will find the route.
I'm very sorry that this was confusing for you and that the original tracker's name wasn't mentioned. We apologize for this, it's clearly an inconvenience and we take full responsibility.
Upon your request, my colleague Jan immediately responded with the name of the carrier for you. In fact, if you review Jan's answer, she responds with the exact tracker's name GOFO, and a link to their website with your track's number linked within the first hours of your initial email request.
I am a bit sad to read this whole review when we did answer your requests and the package was delivered a few days back as well. We take customer's experiences seriously and knowing that this review could have been avoided easily really breaks our heart as we proudly have a very high score rate because of that.
We take full responsibility for the confusion of the initial "track button" that led you to the universal searcher that did not specify the carrier. Those are the reasons why we offer a 24/7 customer support email that takes less than 20 hours to respond to both inquiries including weekend days.
I really hope you can review the situation.
Let us know if there is anything else we can do for you.
All the best and enjoy your cute jumpsuit!
Very nice quality, great customers service
Very nice quality and great customers service, especially Jan who is amazing and a valuable asset !
I recommend that shop !
26 april 2024
Omdöme utan inbjudan
Feliz y encantada con la compra
Hace poco compre dos monos slouch jumpsuit y estoy realmente feliz y encantada con la compra!! EL diseño es brutal y la calidad del tejido tambien! Muy contenta! a punto para repetir con la marca! Buena relacion calidad precio!
1 april 2024
Omdöme utan inbjudan
Great product
I ordered a jumpsuit for my litlle daughter and it's just cute. I love it. The fit is great and the quality is just so good.
Shipping was fast and I'm totally happy ♡ thanks
21 april 2024
Omdöme utan inbjudan
I recommand
Quick delivery, 100% reach our expectations for mom and girl clothes synchrisonization.
14 september 2023
Omdöme utan inbjudan
Matching Mom & Me Set
Happy with the fast shipping considering it came from overseas. The jumpsuits are comfy and soft, pretty colour, however, I ordered a size larger to make sure it was roomy and comfy, but even with the bigger size it is still way too short for my legs and looks like a very awkward length. It's also a little more see through then I would like considering you can't really wear a bra with it. If this was long enough in the legs and a slightly thicker fabric I would have been absolutely stoked with the purchase.
14 september 2023
Omdöme utan inbjudan
Svar från Moonbun
Hi Emily! We're genuinely sorry to hear about the inconvenience you've faced with the jumpsuit. Your feedback is incredibly valuable to us.
We're glad you found the jumpsuits comfortable, soft, and in a lovely color. We apologize if the sizing didn't meet your expectations, especially in the length. We intentionally designed it this way to ensure that both kids and moms can move freely without tripping over excess fabric. However, we understand that this may not be the perfect fit for everyone, and we'll take your comments into serious consideration for future improvements.
We also appreciate your input on the fabric. We use super soft cotton to make it as comfy as it can be but we're committed to providing the best quality materials, and your feedback will help us in our ongoing efforts.
Given your valuable feedback, please note that you can always return them and we'd be more than happy to send you a different size, and we can also offer a different color, such as black, if you prefer. Please let us know your preference.
Thank you for bringing this to our attention, and we look forward to making sure you're completely satisfied with your purchase.
Warm regards,
Moonbun Team
I ordered the matching pink jumpsuit…
I ordered the matching pink jumpsuit for my daughter and I. The shipping was fast. I love the quality of the garments they’re so comfy and super flattering. I can tell that my baby felt as adorable as she looks in hers 🥰
1 augusti 2023
Omdöme utan inbjudan
My item was ordered in July 22nd
My item was ordered in July 22nd , never arrived in time for expected which was before August 15th , arrived and I missed pick up time in post office because i was still on holiday . The post office returned it to the company and now they refuse a refund and want me to pay another shipping !?I haven't even touched the parcel so whether or not they agree with the delivery frame etc etc I have no product and I want my money back! These clothes are not worth 2 shipping fees plus the summer is almost over and by the time I'd eventually recieve them ( going by my experience and dozens of reviews ) the winter is here! Anyway I won't stop until I've my €39.99 refunded ! You pretend to be charitable planting trees and send our returns to under privileged children etc , what a joke ..No Stars
Update: refunded yes after being told I wouldn't be refunded so that kind of spoiled the actual process...secondly I had no attempted deliveries and no missed calls to my phone by Correos, correos leave a note in your postbox if they've attempted a delivery and there was nothing in my postbox. ..and regards to calling a postoffice to hold my parcel is insane lol my friend went to pick it up and was refused because it was not me and they wanted photo ID of me ...so anyway the issue here was late delivery, then telling me I'd not recieve a refund so don't lay blame jn bad management and then expect glory for giving in to the rights of a customer. Good day
4 september 2023
Omdöme utan inbjudan
Svar från Moonbun
Dear Michelle
We're truly sorry to hear about the difficulties you've encountered with your order. We understand your frustration and apologize for any inconvenience caused.
We'd like to provide some insight into the situation. According to the tracking information, it seems there were attempts made to contact you regarding the delivery. Unfortunately, it appears that the parcel was returned to us due to missed pick-up times. Please understand that you also had the tracking link and could see all this information and you could have emailed us or contacted the postal office to request them to keep it for you. No action was taken on your end, and we were never informed so there was nothing we could do.
We acknowledge that this has been a disappointing experience for you. Please know that we've taken your feedback seriously. In light of your situation, we've gone ahead and refunded both the cost of your jumpsuits and the shipping fee as an exception.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If there's anything else we can do to make this right, please don't hesitate to let us know.
We made an exception with that full refund that implied a loss on us.
Thank you for your understanding. We wish you had considered also our policies and constant communication within this process
Warm regards,
So pleased
Quick and easy service
Jumpsuit beautifully made
Soft material
Really comfy but didn’t go out of shape my favourite summer outfit
Everyone loves it
17 augusti 2023
Omdöme utan inbjudan
The customer service
The customer service. I was a bit thrown away at the response I got from actual representatives and not robots or generic emails about my order. Feedback on shipping, and checking country import allowances. And despite being personal responses every time since I moment I placed my order all responses were delivered in an insanely fast manner. I was also very happy with the clothing. I wasn’t aware of the length of the jumpsuits but as I wear mine now, I am completely satisfied with the jumpsuit: it’s comfy and made very well. Will gladly enjoy placing future orders.
24 juli 2023
Omdöme utan inbjudan
The moonbun jumpsuits are really nice
The moonbun jumpsuits are really nice. Good quality of fabric. The jumpsuit is very wide but very comfy also. Only shipping to the Netherlands takes a long time.
30 juli 2023
Omdöme utan inbjudan
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