Moonbrew started out great! My gummies in the strawberry flavor were delicious! I always looked forward to my magnesium treat before bedtime even though I am not sure how effective they were. My most... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I really live rhe Moon Brew product. It tastes great and is effective as a sleep supplement. I was so hesitant about ordering from their ad. I have not had the best continuing customer support from... Se mer
It started out effective, but something has changed. It just doesn't do the trick anymore. Also, it takes too long to receive the next shipment. I'll go a week or two before receiving the next. I'll m... Se mer
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I absolutely love Moonbrew. I’ve used other brands and they help me fall asleep but not stay asleep and at 44 sleep is top of my list important. My sleep score has consistently been between 92-98 ever... Se mer
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Företagsinformation
Skrivet av företaget
Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.
Our Promise to You
Skrivet av företaget
- Mission Driven, Science Backed
- Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.
60-day risk-free returns
Our guarantee to you
We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)
Kontaktuppgifter
USA
- moonbrew.co
3,7
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service is amazing!
MoonBrew contacted me today. Great customer service. Catered to all my needs and concerns. Highly recommend!
2 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Thank you so much for updating your review and giving our team the chance to step up. We are thrilled to hear everything was taken care of to your satisfaction. Thank you for your support and recommendation!
Great Product
The customer Service is excellent. They were able to temporarily change my delivery address t my vacation address so I do not risk running out.The product, gummies are helping me sleep better than anything in past years. No more melatonin, sleeping pills either.
5 juni 2026
Omdöme utan inbjudan
Svar från MoonBrew
So glad our team could redirect your order to your vacation address so you didn't miss a night. Hearing that our gummies replaced the pills and gave you your best sleep in years is fantastic. Thank you for the 5-star support!
Charged for orders I never got.
I have been charged 5 times for my gummies and have only received 2 of the orders. 1 should still be on the way but I haven’t gotten it yet. Tried to email customer service about getting a refund on the other 2 orders and no response. Going to have to cancel my subscription, which is a shame because I actually did like the gummies!
17 mars 2026
Omdöme utan inbjudan
Svar från MoonBrew
Hi Tara, thank you for sharing your feedback with us. We are truly sorry to hear about your experience with billing, delivery timing, and communication. We appreciate you enjoying the product, and we want to ensure every part of your experience reflects that same standard. We would appreciate the opportunity to review your account details directly and ensure everything is properly addressed. Please reach out to our team at hi@moonbrew.co with your order information so we can personally assist you and provide a clear resolution.
AI doesn't cut it when you have a problem
Ordered the product and they charged my account right away. Have emailed as order hadn't shipped. AI responded saying it usually ships in 1-2 days. It didn't. I emailed again asking for a live person. Said they would get back to me in 24 hrs. Nope. It's been EIGHT days now without response and I've started a dispute of the charge with my credit card company. This is NO way to do business. When you have a concern and you can't reach a live person it's unacceptable.
26 juni 2026
Omdöme utan inbjudan
Svar från MoonBrew
Hi Laurie, thank you for sharing your feedback with us. We are truly sorry to hear about your experience regarding your order, the communication delays, and the difficulty getting in touch with our team. We always aim to provide attentive and prompt support, and we regret the frustration this has caused. We would value the opportunity to review your account directly and ensure this is resolved properly. Please contact our team at hi@moonbrew.co with your order details so we can personally assist you right away.
After a month have still not received…
After a month have still not received product. Got placating messages in messenger but no product after 6 days they have been “actively working on my order”.
2 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Hi Janice, thank you for sharing your feedback with us. We understand how disappointing it is to wait a month for your shipment without receiving clear and direct status updates. Our fulfillment processes have since been updated so that all current orders are dispatched within 24 to 48 hours with reliable tracking. We would welcome the opportunity to review your order details directly and ensure your experience is properly resolved. Please reach out to our team at hi@moonbrew.co with your order number so we can assist you right away.
Order delayed over a month, no cancellation allowed
I ordered MoonBrew gummies over a month ago and still have not received them. Customer support keeps sending the same vague backlog message with no clear ship date. I have repeatedly asked to cancel, but I’m told their system does not allow cancellations. Instead, they say I can return the product after it arrives, whenever that may be.
That is not acceptable. If a company cannot ship an order after a month, it should allow the customer to cancel. I would not order from them again.
1 juni 2026
Omdöme utan inbjudan
Svar från MoonBrew
Hi there! Thank you for sharing your feedback with us. We understand your frustration regarding the extended wait time and the difficulty you encountered when requesting a cancellation. Our dispatch process is currently operating smoothly, with orders leaving our facility within 24 to 48 hours and with active tracking. We would welcome the chance to review your account history and ensure this situation is properly resolved for you. Please reach out to our team at hi@moonbrew.co with your order details so we can assist you directly.
I am beyond disappointed
I am beyond disappointed. The product is great. The Customer service is horrible. I ordered a 3 pack on June 12, 2026. It still has not shipped. I recieved an AI generated response to my email to the company. I ordered a single pack on June 24th and tracking shows it has gone from Colorado to Illinois to Georgia and still no arrival date. I love the product and have referred several people. Now I am just upset, I cannot get a straight answer as to where my 2 orders are.
2 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
Hi Cyndi, my name is Kyle, and I'm the Head of Product at MoonBrew.
It means something that you still call the product great after all of this, but the service you got was genuinely not okay. To be completely transparent, a fire at our manufacturer caused serious delays, and we thought it would get resolved MUCH faster than it actually did.
If your order is still unresolved, respond to my comment here and I'll look into it immediately. I'm so sorry for how frustrating the experience has been for you!
Good Gummies, Horrible Business to Work With
I love the gummies, however supply and the MoonBrew Customer Service is severely lacking. Everyone is AI generated, which is cold and when something is wrong you do not feel heard as a customer. I got my initial three month supply, and I decided to order another three months worth on May 30th. The company immediately deducted the cost from my account, yet I am still without a product or any sense of when it will be fulfilled. The website chat bot is less than helpful. Their emails are comically bad, with ZERO help. They have all out stopped responding to my email requests. This feels like a huge scheme where they are moving the money without fulfilling orders to customers. It is a shame, as they have a good product, but their customer relations are abhorrent.
2 juli 2026
Omdöme utan inbjudan
So its warm and they took long time to…
So its warm and they took long time to come they melted there flat
24 juni 2026
Svar från MoonBrew
Waiting through an extended delivery only to open a package of melted, flat gummies is completely contrary to how we want your order to arrive, and we understand your disappointment. Please email hi@moonbrew.co with your order details so we can do our best to assist you.
Great product but inconsistent supply
Great product but inconsistent supply. Been waiting over a month for my subscription refill. Need to do better with supplying subscribers! This is the second time this has happened.....
25 juni 2026
Svar från MoonBrew
Facing a month-long delay on a subscription refill—especially for the second time—is completely contrary to how we run our business, and your frustration is entirely understandable. Please email hi@moonbrew.co with your order details so we can do our best to assist you.
I’m still waiting for my order
I’m still waiting for my order. When I use the chews I like them.
25 juni 2026
Svar från MoonBrew
Having your order stalled while you are out of product is completely contrary to how we run our business, and we understand your disappointment. Knowing our chews work well for you makes the delay even more frustrating, as you should always have a dependable supply on hand. Please email hi@moonbrew.co with your order details so we can do our best to assist you.
I really like the gummies
I really like the gummies. They work best for me. I fall asleep fast and stay asleep. I feel really well rested.
24 juni 2026
Svar från MoonBrew
We love hearing that the gummies are giving you fast, restful sleep and helping you wake up refreshed! Thank you for the wonderful 4-star review and for making us part of your nightly routine. Sweet dreams!
Don’t fulfill subscriptions and terrible customer service
This company doesn’t honor their subscriptions in a timely manner. Customer service is an AI bot that promises a response from a person, but there is no follow up. They don’t send your order on time and even when they do, the mailing service takes forever. Unfortunately, the product is good but you can’t trust you’ll have what you need consistently. .
1 juli 2026
Omdöme utan inbjudan
Svar från MoonBrew
We’re glad you enjoy the product, but having delivery delays and waiting on follow-ups understandably disrupt your routine. We want to check on your subscription schedule and account directly to ensure everything runs smoothly. Please email your details to hi@moonbrew.co so we can assist you right away.
Unacceptable Order Fulfillment
This is the second month in a row that my two separate subscription orders are delayed. I get generic AI responses to my emails which is 100% unacceptable. I am a repeat customer and the customer service I am receiving is pathetic. I’m really questioning the stability of this company. They can’t even fulfill monthly orders in a timely manner.
21 juni 2026
Omdöme utan inbjudan
Svar från MoonBrew
We understand your frustration with consecutive shipment delays and running into generic responses when you reach out. As a returning customer, having your orders arrive reliably is essential, and we want to review both of your subscriptions directly. Please email hi@moonbrew.co with your account details so we can assist you right away.
The product is tasty may or may not…
The product is tasty may or may not help me sleep, I'm probably not consistent enough in my use. I have been very unhappy eith the customer service. I placed an order and agreed to autoship. I then cancelled autoship because it was summer and who drinks hot cocoa at bedtime when its 90 degrees outside.
I placed a second order and got 2 flavors did not sign up for autoship and was shipped 2 more. OK I bit the bullet and kept it. I have since received 2 more monthly shipments but each have only been 1 canister, I have tried to return them they want me to pay shipping are claiming I did not cancel autoship. If I did not cancel autoship then why am I only getting 1 canister at a time and not 2 as per my order. Package has never been opened I'm returning them and disputing the charges.
9 juni 2026
Omdöme utan inbjudan
Svar från MoonBrew
Glad you enjoyed the taste, but dealing with unexpected shipments, quantity discrepancies, and return fee confusion is understandably frustrating. We want to review your autoship history directly, address these extra canisters, and sort out your account properly. Please email hi@moonbrew.co with your details so we can take care of this for you right away.
I STILL DONT HAVE MY PRODUCT
I STILL DONT HAVE MY PRODUCT. Sent multiple emails and get responses the do not say when my product will arrive
24 juni 2026
Svar från MoonBrew
Waiting on an order without clear delivery dates despite reaching out multiple times is completely unacceptable. Please send your order number to hi@moonbrew.co so we can look into this and assist you immediately.
I would not suggest buying these…
I would not suggest buying these directly through Moonbrew. Ordered the gummies but never received them. Can’t trust the USPS to get anything. Out $60!!!
Received a personal call from MoonBrew and they sent me a new package. Appreciate the good feedback and service.
21 juni 2026
Omdöme utan inbjudan
Svar från MoonBrew
It's incredibly frustrating to deal with carrier delivery issues and be left empty-handed. We want to make sure you're taken care of right away. Please reach out to hi@moonbrew.co with your order details so we can investigate and get this resolved for you.
Waiting over a month for an order (I’m…
Waiting over a month for an order (I’m a repeat customer) we love your product quality and your CService is good. Just worried this will be an ongoing thing?
1 juli 2026
Svar från MoonBrew
Experiencing a month-long delivery gap—especially as a loyal returning customer—is completely contrary to how we run our business, and your concern about future reliability is entirely justified. We deeply appreciate your kind words about our product quality and customer service, but fulfillment consistency is just as critical to earning your trust for the long haul. Please email hi@moonbrew.co with your order details so we can do our best to assist you.
I have both the hot chocolate and the…
I have both the hot chocolate and the gummies and use either one every night depending on what I feel like having.
24 juni 2026
Svar från MoonBrew
Love that you switch between both depending on your mood! Thank you so much for the 5-star review and for making MoonBrew a part of your nightly routine.
Waiting too long...
Honestly I love the product, but suddenly it is unavailable for shipping due to issues with reformulation and packaging... It's getting old. I order weeks ago and have gotten one email about it with a small discount. Keep your discount and give me a shipping date!!! Time to send out another mea culpa video... your going to wind up losing people over this.
24 juni 2026
Svar från MoonBrew
A small discount doesn't make up for weeks of silence and a missing ship date, and your frustration is completely justified. You deserve straight answers about when your order will actually arrive, not vague excuses while you go without the product you rely on. Please email hi@moonbrew.co with your order details so we can do our best to assist you.
Detta är Trustpilot
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