Mood Health Omdömen 

I am truly disappointed with Mood. I received numerous emails about my session. First, asking me questions about my insurance and assuring me that my insurance was accepted. After my initial session I received a charge and when I called all they said was well that's too bad and we are giving you a discounted rate. This is deceiving and not professional.

Everyone needs something to look forward to, and I always look forward to my zoom meetings with Belen. Just having someone to talk to regarding my mental health is great, and my counselor is an excellent listener. I feel friendship from her as well. Having an affordable alternative to traditional counseling was critical, as my medical insurance wouldn’t cover traditional talk therapy. I recommended Mood Health to my brother and a friend who was glad to hear about it.

I Personally have loved my sessions with Candice Peterson. She has really help me overcome a lot of my personal anxieties. If this was just about her, this would be a 5 star review. However, my experience with payments from Mood Health have just been all over the place. I would prefer if I was billed instead of my money randomly being pulled whenever my insurance processes. That would be super helpful.
Other than that my expirience with Mood Health has been very pleasant and helpful.

5 star - Yulia has helped me so much with understanding my triggers and things that effect my mood and how I can help myself.
Thank you.

The Therapist Sincerely Listens To Me & Totally Understands My Situation ! ~ She Is VERY Comfortable To Talk With & Listens Extremely Well !! ~ She Has Been A GREAT HELP For Me To Start My Recovery In My Hoarding Problem !!

My experiences with my psychiatrist were okay, although the appointment was usually more small talk than actual treatment and was never longer than 20 minutes. When I mentioned a side effect that just started occuring, my psych asked me what I wanted to do about it. I didn't know how to respond, as I was expecting her medical guidance. We ended up not changing anything. Later, I decided to cancel my upcoming appointment before the month of May because I did not want to pay the additional $29 monthly fee. I sent an email to the Mood staff informing them of this (at the time I was going to keep the appointment, then realized they would be charging me monthly up until the appointment which was 3 months away). I stated I would like to end services after this appointment. Since I cancelled it, I did not expect to be billed for the month of May because they are not treating me anymore. Not only was I mistakenly charged three times for one month, I was told that my subscription account was still active. The website is deceptive in mentioning it's "subscription" based and rarely uses that actual language in their FAQ or descriptions. I'm not paying for Netflix, I'm paying for a psychiatrist appointment. Their FAQ also states that, unlike competitors, patients are able to have direct email contact with their provider- this is untrue. I was never given a direct phone number or email for my provider, and had to go through customer service if I wanted to speak to her (and didn't end up actually speaking to her at all). I had to restate three times in three emails that I wanted my account terminated to the customer service rep Giovanni. It seems they want to do anything they can to keep you in their care even if they're not providing treatment or it is deceptive. Right after rolling out the $29 fee, they also sent patients an email saying they'll donate $20 to NAMI for every referral you make. The timing seems too convenient to me. I believe a company that wanted to actually advocate for mental health would not make their donations a transaction that ends up with more money in the company's pocket anyway.

Overall I LOVE Mood, however recent changes to a monthly fee PLUS the appointment fee doesn't sit well with me. I have requested to be canceled and not charged as I feel the appointment fee of $100 for a 10 minute consultation for a prescription refill is ridiculously expensive as is so the new $29 a month fee is just over the top and to much.

The first 'session' is an evaluation, which was pretty traumatizing. I wasn't believed & I wasn't listened to: the dismissive nurse decided she knew me better. She did not bother to study my prescreen info, nor did she truly listen to my concerns and prior diagnoses. I tried to ignore the condescending attitude, but got the feeling that she had settled on a diagnosis within the first five minutes, because her questions had little to do with what I was saying.

She was late to the appointment & ended it early.

I was denied services for a 'diagnosis' that virtually no other medical professional has ever entertained. It was stunningly off-base and I truly feel for patients more vulnerable than myself who would have this sort of introduction to therapy.

Great therapists. Excellent support team. They helped me with scheduling and fixed any issues i had. Geo if you read this i love you buddy ❤️.

My LMFT made me feel comfortable and taught me a lot about many different concepts. They were also always on time for appointments, responsive, and always understanding when I needed to reschedule.

They told me they took my insurance, then proceeded to prescribe me medication with no therapy, and no regular check-ins. I FINALLY was assigned a therapist who was just a CSW (not what I wanted or needed), who didn’t quite get the mental health stuff. I suffered and had the worst period of me life on the medication with no help, only for my Psychiatrist to ghost me, not only missing our appointment but also not responding to me emails. Then I got a bill for roughly $100 per session with each person, costing me hundreds, despite being told that my insurance would cover it. There is also no way to remove any credit card from their website one they take your info. An absolute scam and pill-mill. They care more about selling drugs than actually helping your mental health. If I could rate 0 stars I would.

I so badly want to give mood health a 5 star because I did find an amazing therapist. A couple months in and I’m starting to make a little progress with weekly sessions. Now I am being charged more (even with low income) because they phased out the $19/session. I will no longer be able to have weekly sessions and will most likely only be able to do once a month now. It’s a huge damper on my healing process :/ please bring this back because some people really need this

Mood Health has been great. The connected me with a provider and helped me with my insurance. Great experience with scheduling as well.

Archer, is very good. She is very caring, and helps me a lot. text messages and emails are great. I do wish that the price incresse would be lower. it more than doubled. That is hard for me, being on SSI

So far I am happy with Karen, my therapist, and my appointment with Belen. They are professional and attentive. I feel they listen

Two weeks ago my therapist left Mood and I was placed back on a wait list. Yesterday I was connected with a new therapist and we were to meet today. Today they texted me to cancel. I was then booked with a third therapist in less than 24 hours and then when I went to cancel it, it read that I would be charged. Really?? I don't feel confident in Mood.

Absolutely awful from beginning to end. My PCP referred me to Mood health due to a shortage of available therapists in my densely populated area. I signed up online and immediately started getting badgered with emails from their support team twice a day asking for my insurance document. After two weeks of this I responded and asked them to stop emailing me and that I would get it to them as soon as I had time. Ellie responded with a hostile tone stating that if I didn’t get it to them by my first appointment they would assume I’m paying cash.
So finally my appointment comes and I join the zoom link to meet my provider. She was ten minutes late, that’s fine, I understand things happen. However when she joined the zoom she immediately had an attitude and was short with me. She explains that she’s a nurse and she’s going to do a psychiatric review. She asked if I had signed up for psychiatric services or counseling. I told her that I was under the impression that this was for counseling. So she immediately suggested that we end the session. I was uncomfortable at that point due to her attitude so I agreed despite having waited weeks for this appointment.
That was last night. This morning I check my email and there’s a charge for the session. This doesn’t make any sense, since my insurance doesn’t have a copay for in-network psychiatric or therapy appointments, and Mood was definitely in-network.
I’m guessing she charged me a cancellation fee, which is ridiculous since she suggested we end the appointment.
The whole thing was ridiculous and not patient centered.
I work in the mental health field with people who have psychiatric diagnoses and I am shocked at the lack of trauma informed and patient centered behavior from this service.
I can just imagine how triggering this would have been for someone who has serious psychiatric symptoms.
I wouldn’t suggest this service to anyone.

Fantastic customer service and response times, intuitive and very useful client portal, clinicians are kind and genuinely care for the well-being of clients, and are responsive to messages.

I received no help from mood. The person who contacted me on zoom Maya Carroll from mood just evaluated me briefly and acted as if she was going to prescribe me medication then at the end suddenly change the course of the conversation and said you know what I'm going to need some more blood samples in order to prescribe you medication. But instead she just emailed me a list of psychiatrists in my area. She flat out lied to me just to get me off of the zoom call. I have been on antidepressants for the past 20 years and she knows this. Yet she flat out refused to help me. And just tossed me aside.

The service provided is consistent in messaging for confirming appointments, offers remote consults which saves lots of time, and response time for any message is short. Excellent.