Montblanc Omdömen 

Nice pen. The ballpoint refills used to be excellent quality. (last 20 y) The refills I have purchased in the last 12 - 24 months were almost useless. 3 of 4 the ballpoint ink refills would dry up whilst using

Ho comprato un orologio summit 2+, dopo la scadenza della garanzia si rompe, scopro che non lo possono riparare perchè fuori produzione. Mi propongono di ricomprarlo con lo sconto del 25%.
Mi scrivono scusandosi e comunque questa è la loro politica.
Direi che sono pessimi, sinceramente non comprerò mai più nulla da loro.

Attempted to purchase pencil leads from Montblanc but they were unavailable and said they would let me know when they will be back in stock. Have tried multiple suppliers online and in person to no avail. And haven’t heard back from Montblanc. So my Montblanc propeller pencil out of action. I may as well have just purchased a plain old pencil.

Un service client indigne d’une maison de luxe.
J’ai reçu un carnet Montblanc en cadeau, malheureusement défectueux (pages reliées à l’envers).
Malgré des photos très claires, le service client m’a répondu par téléphone qu’il « ne pouvait rien faire » et qu’il « ne pouvait pas exclure la contrefaçon »... On m’a même demandé le nom de la personne qui me l’avait offert, simplement pour vérifier s’il existait une trace d’une commande online.

Une attitude soupçonneuse, froide, et totalement inadaptée pour une marque qui prétend incarner l’excellence.

Si je pouvais mettre 0 étoile, je le ferais.

I also had a bad customer experience. I have two Montblanc pens and during one of our many moves, I lost the box for one of them.
I have since gone to their retail store in Lenox Mall (Atlanta) and contacted their Corporate hdqtrs asking for the ability to buy one. In both cases, I was declined and treated so poorly you would have thought I was asking for a free pen!

I’ve ordered luxury pens through their customer service. They were intended to be a present. Customer service ensured me they would be delivered in well before the date I needed them. It is now two weeks after that moment and the customer service, does not reply and I still don’t have what I ordered. This is not the service or customer experience you expect. And leaves a very bitter taste. I think poorly of Montblanc. Definitely not a recommendation.

They do not answer emails after I spent $1500 for a pen. I’m supposed to receive the pen tomorrow, but I’ve emailed them twice with no answer at all. I think I’m gonna go with pelikan, i’ve heard they have excellent customer service.

I happily and highly recomment montblanc ! Besides that all was very well with my order , I asked for another set of keys for my roofrack. Unfortunately I had only one key left but no back-up and to have copy made didn't work. Without any fuss they"ve sent 2 aditional keys although that isn't a part of their polisy.
Thank you very much again Elisabeth !

Bei der der Damenuhr Boheme Day & Night hat sich trotz regelmäßigem Service die Sonne von der Anzeige gelöst und ist ins Ziffernblatt gefallen. Nach Abgabe erhielt ich einen KVA über mehr als 600 Euro für die Reparatur und zzgl. 600 Euro für eine weitere Wartung. Ich habe anschließend einen ortsansässigen Uhrenmacher gebeten die Reparatur und die Überprüfung durchzuführen. Gesamtpreis 16 Euro. Das ist natürlich viel zu günstig, aber bei Montblanc grenzt es an Betrug! Fördert das Handwerk in der Region!

Après plusieurs mois d'échange pour changer un bracelet de montre en boucle déployante j'ai échangé principalement avec le distributeur Montblanc de bordeaux (Maëlle) Don sont professionalisme a conduit merveilleusement mon acquisition étant a Ajaccio je recommande donc sans modération
Bien respectueusement

Riparazione di una maniglia di una borsa fuori garanzia
Accettato preventivo
Non mi restituiscono pezzo sostituito per una politica interna

Staff judging customer by apperance. They should understand the concept of never to judge a book by its cover. What a shame.

I had an extremely disappointing experience with Montblanc.

I placed an order for a special gift for my future husband, expecting the level of service that a luxury brand promises. Instead, this turned into a 3-month ordeal filled with delays, inconsistent information, and a complete lack of accountability.

Over the course of these three months, I was repeatedly told different reasons for the shipping issues. Each time I reached out, I received a different explanation, with no clear resolution or honest update. This level of miscommunication is unacceptable—especially from a brand that positions itself as premium.

At no point did I feel that my order was being handled with care or urgency. I had to continuously follow up myself, and even then, I was not given a reliable answer about when—or if—my item would arrive.

This experience has completely eroded my trust in Montblanc. When customers pay luxury prices, they expect not only high-quality products but also professional, transparent service. Unfortunately, that was not my experience at all.

I strongly urge Montblanc to improve its customer service, communication, and order fulfillment processes. No customer should have to go through months of uncertainty and frustration like this.

I would not recommend ordering from Montblanc based on this experience.

I got a specs did not last long i rang them many times bad customer service i refuse to repair it i will never buy any thing from them not worth it

Je vous donne mon accord pour la suite. Je tiens toutefois à exprimer mon profond mécontentement concernant votre suivi. Entre un message arrivé en spam et un délai de deux semaines pour une relance — alors qu'on m'assurait il y a quelques jours que c'était imminent — je constate un manque flagrant de communication interne. Pour une enseigne de votre envergure, ce manque de professionnalisme est regrettable

Le 02/03/2026 j'ai passé commande pour un cadeau corporate pour une occasion spéciale.

Le 09/03/2026 j'ai reçu un email de leur part indiquant "Nous souhaitions vous informer que celle-ci est actuellement en cours de traitement et sera exp?di?e tr?s prochainement." ( les erreurs de caractères spéciaux sont d'origine ).

Le 13/03/2026, dans un email ( sans objet, il a failli finir en courrier indésirable ), la responsable du magasin m'indique que la commande est annulée pour cause de rupture de stock et qu'ils me proposent un autre stylo "15€ plus cher" : vérification faite, le stylo est 15€ mois cher que celui commandé et mon stylo est toujours marqué "disponible" sur leur site internet.

Je demande bien évidemment à être remboursé dans les plus brefs délais.

Le 16/03/2026 : aucun remboursement, aucun appel, aucun email, aucune confirmation de remboursement, aucune communication

Le 17/03/2026 : j'appelle la boutique :
- le remboursement est en cours, il peut prendre jusqu'à 14 jours.
- le stylo indisponible est toujours en vente, nous n'avons pas la main sur le site internet.

Je suis effaré qu'en 2026, une marque aussi prestigieuse que Montblanc ne sache gérer ni ses commandes ni ses stocks ni sa communication, même sur AliExpress les clients sont mieux traités.

Conclusion : courage, fuyez.

We bought Montblanc cufflinks for my son’s 21st birthday. They were deeply sentimental, and he only wore them once—on his wedding day. During that single use, one cufflink snapped clean off at the head. This is clearly a manufacturing fault.
I contacted Montblanc, but they showed no interest in repairing or replacing them, simply quoting their two‑year warranty as the end of the matter.
I’m now left with a high‑value, highly sentimental pair of cufflinks—one of which is broken and no longer fit for purpose. A very disappointing experience from a brand that markets itself on craftsmanship and quality.
Buyer beware.

DO NOT BUY. The Pen is stunning, but after sending the pen off for repair in October 2025, March 2026 I am still waiting for the pen to be returned. I have contacted Customer services three times this year, they have not responded in any way shape or form. Absolutely disgusted with their behaviour. Shocking.

Sehr kompetente Mitarbeiterin ( Fr.Haider ) sehr freundlich und kompetent!!
In dem geschmackvollen Laden fühlt man sich sofort wohl!

I placed a group order of engraved pens on behalf of my company and we received one with the name misspelled. Assuming it was a one-time mistake, we sent the pen back with a provided shipping label for the correction. After waiting for the pen to ship to them and then back to us, it was engraved wrong a SECOND time and customer service refuses to provide us with a new pen without hassling our employee for their pen a SECOND time.