Monduo Omdömen 

BEWARE. Ordered (and paid for!) a Monduo 14" Pro Duo from their website in March, and still do not have it. Initially communication was ok (if slow) and problems with the distributer were blamed, but the promised deadlines have passed, and now they have stopped replying to emails so I can only assume this is a scam.

Ordered in March, still have not received, customer services is awful. Website still has unrealistic shipping promises. If no response with delivery date will be contacting all major credit card companies to flag this company for fraud.

Update:
Went to report the company in the UK in an attempt to get my money back since they have stopped responding to emails, only to find they are in the process of being “struck” from the business registry. Not sure if they means they are completely dissolving or just leaving the UK.

Update 2:

Was promised delivery within two weeks of June 1 and shockingly no more emails and no delivery.

Stay Away!!!

Update 3:

Was promised a refund in June, as of August 23rd no refund or product. I have escalated to my credit card company.

I ordered in April for delivery in May (United States) but haven't received an answer back as to when I will receive it. I'm excited for the product and will gladly change my review to 5 stars if the team were to give me an answer on its status and process the shipment.

I ordered a screen in February

We are in May

Still no shipping

Customer service told me they would ship it soon

lol

Can’t talk about the quality of the product because I haven’t received it (Monduo 16” pro duo )

I ordered a display for a 16” MacBook Pro from Monduo on February 17th, 2026 (Order #13928), and as of today, May 5th, I still haven’t received anything at all.

When I placed the order, I was told it was a preorder with around a 1 month delivery time. February passed, then all of March, and after 0 updates later I was told it would arrive in April. After that, they promised “end of April” delivery, but now it’s already May and there is still no product, no tracking, nothing.

What makes it even worse is that after multiple emails asking for updates, they completely stopped replying since the end of April. No customer support, no real updates, no transparency.

At this point, my experience with Monduo has been extremely disappointing and the website feels completely unreliable. Don’t Order from these Scammers please.

Been waiting for my screens since February (It's May 5 at the time of this writing). I keep getting messages they'll be shipping pretty soon. Now I get a message:

> Thanks for your message. We are currently transitioning our operations and customer support teams, so replies may take slightly longer than our usual 24-48 hours. We appreciate your patience and will get back to you as soon as possible.

Transitioning? I'm really worried I'm out $700. Buyer beware!!!

It is a scam. They charged in my credit card a first payment of 29 euros and the product never arrived. Ten days later, they charged me 192 euros for no reason.

I paid $800 for a platform that never left my home office. The system is unreliable, and the support is non-existent. The system is not functioning after a lot of inspection and the only offer they can make is for me to pay more money for a new device. Definitely run from Monduo.

★☆☆☆☆

Update – June 2026: More than six months later

I ordered the Monduo 16-inch monitor setup on December 13th, 2025 for €849.

When I posted my original Trustpilot review in March 2026, I had already been waiting approximately three months for delivery. At that time, Monduo responded publicly on Trustpilot and also communicated with me by email, explaining that my order was at the front of the queue and expected to ship by the end of March.

Based on those assurances, I decided to remain patient and continue waiting.

Unfortunately, several additional delivery commitments followed over the next few months, none of which were fulfilled.

In April, I was informed that production had been completed and that shipment was expected by the end of the month.

In early June, I was again advised that dispatch was expected within the next two weeks.

To this day, however, I have received neither a shipping confirmation nor tracking information. My order status still shows “Awaiting Fulfillment.”

What makes the situation even more confusing is that a colleague of mine ordered the 14-inch version at roughly the same time and received it within about two weeks. Meanwhile, my 16-inch order remains unfulfilled more than six months after purchase.

To be fair, Monduo did respond to my inquiries throughout most of this period. The issue was not a lack of communication, but rather that the repeatedly stated delivery timelines were never met.

After the most recent deadline expired in mid-June 2026, I formally cancelled the order and requested a full refund.

Since submitting my cancellation and refund request on June 15th, 2026, I have received no response whatsoever.

Current status:

• More than six months since payment.
• No product delivered.
• No shipping confirmation.
• No tracking information.
• Order still marked as “Awaiting Fulfillment.”
• Cancellation and refund request remain unanswered.

I have retained the complete email correspondence documenting the various delivery commitments and delays.

If Monduo processes the refund and resolves this matter properly, I will gladly update this review accordingly.

As things stand today, however, my experience has been extremely disappointing.

Overpriced product and expensive to return if the product isn’t a good fit for you.

The product works great. The right side monitor seems to swing a little too easily. When opening the monitors from its folded position, the monitor will quickly drop open rather than holding itself.

loved the product but it didn't work for my use case. sadly i had to return it and Monduo made that process simple and easy.

I hope they release a new product that will fit my needs!

Excellent product. Exactly what I was looking for, thanks to MKBHD for his recommendation

Great product and great customer service. Very responsive to my questions.

This is an excellent product—although it's pricey, it's definitely worth the investment. It connects seamlessly with the MacBook, and the app provides great integration as well. While delivery took about a month, which was longer than anticipated, I doubt you'll find anything comparable. The quality is outstanding without question.

Exceptional Support and Amazing Monitors!

I had an outstanding experience with Monduo. I needed assistance with a question I had, and their support team was incredibly helpful. They provided personal support every single day until my issue was resolved, demonstrating genuine care for their customers.

Additionally, the monitors are fantastic! They have significantly enhanced my workday, making tasks more enjoyable and efficient. I can't recommend Monduo enough for their excellent customer service and top-notch products!

The communication and concern shown by Jack & Matthew was instrumental in my requesting a replacement for a malfunctioning unit, rather than a refund. I will definitely continue to use the product (which I love) and I will recommend unreservedly to any and all who will ask.

A monitor that finally delivers on my need for running multiple applications seamlessly side by side. All told, the display(s) delivers a genuinely wonderful experience.