Mondoshop Omdömen 

I should've known that them using DHL was a red flag.

My order arrived damaged inside of the envelope, at first it didn't seem battered or anything but it was completely ruined on the inside.

They offered two poor solutions:

I had to pay to return the item (when I didn't cause the damage), then they would refund me the expenses in "store credit" and replace the damaged item (it is no longer in stock) or they could offer just a 20% partial refund, which was really low for how damaged the record was.

On top of it all I had to pay an absurd amount of custom charges to DHL, which in Spain to impose those extra charges without any communication is illegal. I'll try to recover those charges but I don't have any hope of receiving them back.

I paid around 75€ for the order and 40€ twice (80€) for customs + those processing charges.

I'm certain I won't buy from these people again. Their customer service was really unpleasant to talk to, giving short and rude answers and not wanting to help at all.

They ship with DHL, that's your first big red flag.

I made a purchase from them on the 24th of April.
I reached out on the 2nd of June, putting the shipment on hold with DHL until July 10th. I reached out to them to voice my displeasure of them using DHL and told them it would be on hold for approximately 6 weeks, and that if DHL dicided to not hold it, it would be returned to them.

Then, on the 10th, they sent a quiet request through to DHL to RETURN MY PACKAGE TO THEM. I was then never notified by either companies, and drove several hours away to clear the customs charges, only to now find out that Mondo has had my package for over a month, and never reached out, never updated my tracking on the order, and most importantly, never gave me a refund. They stole my package, stole my money, and then let me drive 4 hours to clear a shipment that never existed.

They now refuse to respond to me.

Absolutely disgusting corpo trash.

The order was successful, but took over 6 months and several e-mails. They're using DHL, which is terrible. Track your order closely. Mondo, please change the delivery company to a normal one.

I've placed an order on the 24th of Dec, 2025. I have sent numerous polite emails asking for the estimated delivery time for my order, but they haven't even replied. Finally, I turned on Karen mode, typed WHERE IS MY ORDER and the answer came with 3 days. That's a bit sad that rude customers are treated better than the polite ones, but it worked. Since I finally came into contact with customer service, it has been all downhill. They were very kind, located my order, returned me the money, but my vinyl still came to me, so I only paid like 20$ for delivery :D It didn't happen overnight, but I have it, thank you!

son literal unos ladrones en toda la extenxion de la palabra, no les compren nada.

Honestly blown away by the best customer service i have ever received from a company. What an amazing experience. Truly will be shopping here for the rest of my life. Can’t recommend these guys enough

I actually had a really good experience with these guys. Had a few issues with my order but it came in really good time and great quality.

Shocking customer service, so annoyed. Ordered a product in February, lost in transit and MONDO couldnt care less. It was a timed pre order so no option to order again. Angry is an understatement. Feel like canceling my other orders i have placed with MONDO

Poor customer service.

Not worth a 1 star at all but they can have it. If you’re buying internationally and don’t live in the US, don’t bother. They will lose the parcels repeatedly and are ready to keep shipping it over and over even if the same method is not working. They’re very polite but are not willing to think outside the box to problem-solve. They had me riding this issue since May 2024…resolved in April 2025 after I decided I couldn’t deal with them anymore after nearly a year of terrible service. Incompetent.

Not sure if they even sent out a “replacement” those 3 occasions or just sent a fake tracking number. They offered to send a 4th replacement haha! And guess what? When I checked before agreeing, the item was Sold Out on the website! Shocking customer service. AVOID!!!

Bought the Silent hill 2 OST on January 31st , just got it delivered (Feb 6th) . took 7 days from the Us to Germany which is like the fastest Shipping Experience i had so far in terms of Intl orders. was my first order at mondoshop but definately wont be my last!!

Long delivery time (months) and poor quality/knock offs
PS not Melbourne/Australia based as the name suggests.

I ordered at the begin of June and still didn't receive my order. When I asked the customer Service they only say, that they have to much order, but it can`t be that my order is after 1 month still not send. It seems that Mondo takes the money from international buyer but the sending to foreign Country has no priority. It seems that they don`t work after the date of Order but by America First.

I ordered a Christmas gift with promotional delivery. Instead of the expected 7-10 business day delivery, it took more than a month. After informing customer support, they decided to take no action, and after one more week of waiting, they unilaterally canceled my order

Mondo has greatly improved their service and I appreciate the update and better quality. Keep at it and keep getting better. There have been a lot of customer service improvements in the last year or so. Thanks!

I was a little bit wary of ordering LPs etc from the US to the UK as postage & taxes can be extortionate on some websites, but I was sick of seeing the greedy re-sale prices on ebay so decided to give Mondo a shot. Postage and taxes on a $45 in-stock order was $21.95 which was reasonable enough, and arrived with me in NI in just 9 days from order! Probably quicker if you lived in Mainland UK as it goes through Heathrow (and then delivered by Evri). The LP was sent in very sturdy cardboard packaging and was in perfect condition. I would have no hesitation in ordering from them again. Why pay scalper's prices - sign up to Mondo's stock alerts and just order direct!