Mondaine Omdömen 52

Bought a ladies wrist watch in June and cannot wear it as the metal strap repeatedly comes undone, no matter how much I try to secure it. I have tried to contact Mondaine and get a reference number to inform me they have received the message and will respond within two working days. Then I never hear back from them and am at a loss as to how I can contact this awful company. There are no contact details on their website so a letter is not possible. This really is unacceptable.

Awful customer service - having informed Mondaine that the crown had broken off their 50mm clock (after having adjusted it just three times in one year), I was told the warranty does not cover accidental damage. Having assured them that this was not accidental and that the crown was faulty and poorly made, I was told it was not a "common problem" and they would therefore not fix it - having read a few other reviews, this does indeed seem to be a common issue. Having then responded to them, I didn't hear from them again. Very poor quality product given its price.

I bought a watch online for delivery to my home. I paid and waited. After 4 days sensed that things were not right contacted customer services, was told they would look into it. According to DPD it's disappeared in the Bicester area of their company sorting warehouse. Mondaine customer service have been unable or unwilling to give a refund. Contacting credit card company to get satisfaction.

TABLE AND ALARM CLOCK
SILVER COLOURED, 12.5 CM
SKU: A997.MCAL.16SBB.1
Regular price
CHF 199.00
From. The current official Swiss Mondaine website

Cheaply and exceptionally badly made despite its high price. Not up to the high manufacturing standards normally expected from Swiss products and especially from the watch and clock industry. It runs on a single AA battery but the clock has not lasted.

The design, based on the Swiss railways clock seen in every major railway station in the land and many more, is a wonderful souvenir of Switzerland and rail travel there and representative of Swiss precision and punctuality. Although the clock, made of steel, looks good but it is hard to understand why it could not be replicated in higher and lasting quality.

Garbage brand. Do not buy as you will get no service. Their distributors love to claim that they are the sole repair centers and then try to wiggle their way out of providing service as Mondaine do not appear to support them.

My watch is an older model. I needed the seals replaced. Sent to their UK service centre who were vague about the service scope. They kept saying no warranty on the water resistance when I specifically asked for seals to be replaced. I took a chance and sent the watch to them and just before I committed to the service, I asked again if the seals would be replaced. And then they stated that there were no spares.

Why drag me along for this when they could not do the job?

The whole Mondaine operation is shady.

They do not provide any contact. This would be the first redflag.

Use your money elsewhere. This brand should not exist with the poor level of support they provide.

A beautiful watch but only lasted for 2 years before breaking down. My £20 Timex hasn't missed a beat in 10 years.

Really love the look, but these are not quality watches

Support doesn't exist. They have only one center in the world to repair their watches. They don't answer to questions and procrastinate. Very arrogant in defending their peculiar date system, that oblige you to change the day every month (in other watches, it happens only when month is less than 31 days, five times a year) and because of the poor quality of the inside movement, the repetute stress, breaks the movement very easily.

Until recently I would have given Mondaine 4 or 5 stars. I have owned a Classic Ladies Mondaine watch for some decades and am very fond of it. The only issue with until now has been the cost of the replacement straps - they have gone up in price over the years. The last time I ordered they were £30.
Now I find that Mondaine have stopped producing the genuine leather replacement straps for this size watch. The only option is to purchase "vegan grape leather" straps for £33. The supplier I've used says they are only guaranteed to last 2 months. I feel very angry about this!

Wir haben eine Uhr direkt bei dem Hersteller erworben und kurzfristig geliefert bekommen. Leider funktioniert die Uhr nicht, sie geht falsch bzw. gar nicht. Wir haben das Rücksendeformular und eine zusätzliche email versendet. Haben leider nur eine Bestätigungsmail erhalten. Mehrmaliges per Email Nachfragen hatte auch keinerlei Aktion seitens des Herstellers gebracht. Wir sind mit dem Service sehr unzufrieden.

Ordered and paid 3 weeks ago.
I start to think this is a scam and they will never deliver. Sent an email to customer service, got an automail but then nothing.
It would have been a Christmas gift, ordered in November.
The whole experience is a grotesque parody of Swiss precision.
I will contact my bank and ask for refund early next year.

Ordered a watch october 26, supposedly to be shipped in november (2023), nothing yet. Send two mails, no reply, at all.

Update: received the watch december 27. It is broken, if you move the watch the minute hand jumps 5, 10, 30 minutes or something like that, in any direction. Have send them yet another mail, got yet another auto-reply. Doubt if they actually have any customer service at all.

A shame for Switzerland. Communication zero.
Shop elsewhere and save yourself hasslesgalore

My Mondaine Big Date slipped out of my hand and fell onto the tiled floor and stopped working. I decided to replace the Ronda 519 quartz movement after I found that I could by it for as little as £11 (including shipping), and my watchmaker fitted it for me for the equivalent for another £20. So for a total of £31 I fixed my watch which I had bought a few months before when the retail price was £265.
I always thought that this Mondaine watch was a good Swiss product, but all it had inside was a very cheap movement. I certainly won't buy another watch from this rip-off company again.

strap broke - replacement wouldn't fit , impossible to get in touch with service team

avoid

It is now almost two months since I sent information and images, asked for by Mondaine, after I enquired about the availability of a replacement strap. I like my Mondaine watch very much and being unable to source a strap for a functional and much admired watch is rather frustrating. There’s not much point in having a great watch if you can’t get a strap to fit it!

Stop2go clock. Not just looses several minutes every day. Hands need to be realigned as well. Total annoyance every week when checked.
The stop2go feature is unique however it has the time keeping qualities of a teddy bear. I would not recommend spending hundreds of dollars purchasing this rubbish as I have.

Delivered watch with cosmetic defects. Made it really difficult to get a replacement. Tried to charge for return. Had to get refunded via credit card dispute process. Terrible company.

I've received 2 mondaine watches as gifts and both consume batteries roughly every 6 months, I've brought this problem up with the company and basically been fobbed off, I've bought the battery for life from a well known retailer but there starting to question me when I take them every 6 months saying the movements are faulty, these watches rarely leave the house, every time I go to put them on they have stopped can't reccomend them at all, I wear my £17 casino from argos all day every day

Eine super schöne Schweizer Uhr. Absolut Modisch und passt zu jedem Outfit. Ich trage sonst nie eine Uhr, aber diese ist super leicht und kaum zu spühren. Also Happy mit diesem Kauf :)

Iconic design and top quality Swiss watch