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Spoke to Christine who verified who I was and then she went over throughly my new loan for a bathroom shower conversation. So far so good!

The call in process was one of the best I have experienced in my 80 years. I was directed to Bonnie after giving my name and could hear and understand all aspects of the call and process despite my severe hearing limits. Her questions were clear and her response to my answers and questions were all handled clearly and gave me confidence I am going to look forward to my account being well handled by your company.

Simple application process with fast response. Can't wait for my new windows

Bonnie was great, very knowledgeable and helpful. I appreciate the human touch. A much more pleasant customer experience than an automated call service

UPDATE (May 2026): Reopening the dispute was a stall tactic—Zero communication.

Do not be fooled if Momnt tells you they are "reopening" a dispute. They only said that to me after I bypassed front-line staff, reached a supervisor, and cited the FTC Holder Rule (16 CFR Part 433). Since that conversation, there has been absolutely zero follow-up and zero communication. They are completely ghosting a clear-cut case involving an unpermitted, code-violating installation backed by certified City of Plano records.

Before reaching a supervisor, my experience was defined by a total lack of transparency. Despite providing municipal records proving the merchant performed unpermitted, illegal work, Momnt’s front-line staff repeatedly told me to "talk to the merchant" and provided no updates.

It has become clear that I’ve had to start my own investigation and do their job for them. It is a disgrace and entirely unacceptable that a consumer must perform 100% of the investigative work, cite federal consumer protection laws, and prepare formal legal actions just to be met with total silence. Absolute lack of accountability.

The representative was very helpful and patient.

Quick and easy review and setup.

It was nice and a gratifying feeling to be serviced by Jay. He is a "people person". He is tactful; possessed a friendly and respectful attitude dealing and talking with customers. He takes time to explain every detail of your questions and concerns. He gives you the feeling that "you", his customer, is his reason to be there and to help the best he could is his very existence in the company. I was lucky to be serviced by Jay and I was completely satisfied with his "above and beyond" service. Good luck, Jay!

This was my welcome call. The rep's name was Bonnie, she was very Friendly, pleasant and Polite. I am a call center manager and it was a breath of fresh air to have a conversation with Bonnie. She made my day

Fatima simply called to make sure my roofing project was completed and if I was satisfied with the outcome. She also wanted to make sure I didn't need any more of my funding to complete anything else on the project. It was nice to be checked on!

Answer all questions with expertise

Had the pleasure of speaking with Bonnie today. She was very helpful and walked me through everything and explained in detail all my questions. She was very pleasant and she made the experience easy to understand. Great Job

Excellent customer service. Very kind and very professional and understanding. 10 stars. .

Bonnie did great. She was sure to walk me through the process, and make sure any questions were answered.

Great Customer Service

They were courteous and explained everything in detail

Bonnie was thorough and addressed any questions

Pleasant, professional and on point explanation of my question.