There were some quality issues with the rattan furniture as delivered last week. Have sent photos to Modern Rattan and asked for replacement parts. Sent this to all their contact email addresses and p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without signifi... Se mer
Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes... Se mer
Really poor communication, never answer the phone or reply to emails. Our pergola fitted a month ago, Jupiter 4x3. Website says aluminium frame & galvanised louvres.,Fitters said it was defiantly slow... Se mer
Företagsinformation
Skrivet av företaget
We offer a huge range of rattan garden furniture, rattan dining sets, rattan corner sets, rattan rain covers and conservatory rattan sets at Great prices and fast delivery. Available online from Modern Rattan.
Kontaktuppgifter
Emmanuel Court, Sutton Coldfield , Storbritannien
- 0121 517 0621
- sales@modernrattan.co.uk
- modernrattan.co.uk
2,7
Dålig
214 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 3 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rattan furniture
First rate product and excellent service that fully met all best expectations 😀👍
10 augusti 2022
Omdöme utan inbjudan
Genuine company
Genuine company. I bought the keter hi-store+ the delivery was fast. Assembly was a bit tricky but well explained. I truly recommend the seller. Will buy again from this store.
26 augusti 2022
Omdöme utan inbjudan
Lovely Quality Furniture Cover
Ordered a cover for our stacking rattan garden furniture - different make to that described but the same dimensions. This was the only place I found that did it, and they are local to us.
It does state in the description that even though it shows as in stock, delivery takes up to 10 working days. What confused me though was the (possibly automated) email saying it had been despatched really quickly. When it didn’t arrive after that I got in touch with Modern Rattan. They were really quick in responding and said that it was coming direct from the manufacturer so would be longer.
The only reason I put this to 4 stars is because of the confusing email that made me think my order was lost somewhere or that I’d ordered from a website that wasn’t genuine. It’s a great item, perfect to cover the furniture and prompt customer service. Really pleased.
7 augusti 2022
Omdöme utan inbjudan
Atlas parasol
Was a pre-order that took quite long to arrive but was well worth it. Company also offered this item at a resonable price.
4 augusti 2022
Omdöme utan inbjudan
Good customer service despite supplier issues
Ordered a Nova pergola from them but after several weeks waiting for delivery had to cancel the order as I needed the item urgently. I understand they are having difficulties with some of their suppliers (as are many other vendors at the moment).
Still giving 4 stars as despite the supplier issues, their customer service was good - responding quickly to my emails / calls and gave me a full refund promptly after I cancelled.
21 juli 2022
Omdöme utan inbjudan
Been waiting over a month for order…
I haven’t had any customer service message about this only that you keep chasing manufacturers please advise
21 juni 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Thanks for your review, i can see your order was placed at the end of May for the Lazy Suzy Table accessory.
We apologies for the extended lead time we do note Est. 5-15 working days which admittedly the the bank holidays have not helped in this instance along with a slight bottle neck of dispatching of orders from the UK supplier of this item.
I can see our customer service team have offered you a gesture of good will, in the form of a full refund of £99 and the item offered free of charge.
Excellent product
Excellent product, just what we wanted. Looks great on our new decking. Great service from Mr Modern Rattan.
20 juni 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Thanks for your review Robert
Excellent product - Rattan Lazy Susan
Excellent product, delivered quickly and on time with no problems.
15 juni 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Thanks for the the review Dom
Nova pergola happy customers.
Very pleased with the final product, a Nova pergola with a louvered roof in grey aluminium. Owners went out of their way on a weekend to help with the order. Order was taking longer than advised; not surprising in the world climate and events. However, discovered that after several emails were not being answered, if you tried the on line chat that was answered within minutes. More notification of delays or arrival dates would have been welcomed, and less anxiety on my part. The delivery was swift, easy and the final product is wonderful. We are Very pleased.
14 juni 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Thanks for your kind words and review
Great customer service.
Great customer service and somehow a better price than the wholesale distributor.
8 juni 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Thanks Andy for your review
Excellent!
Was a bit hesitant as I bought a Maze garden sofa at a price which seemed too good to be true. But delivery was excellent and the sofa is perfect. Plus got some free winter covers!
25 maj 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Many thanks for your review
Great service.
25 maj 2022
Omdöme utan inbjudan
Arrived with defects
Nice solar lamp but arrived with defects. It has been 10 days and havent heard back from customer service with the solution. Wouldnt order again.
2 maj 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Many thanks for your review
Absolutely fantastic service
Absolutely fantastic service, quality and price can't fault in any way
21 april 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Many thanks for your review
Great set and delivery excellent.would…
Great set and delivery excellent.would definitely order from here again
18 april 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Many thanks for your review
Lovely garden set
Great selection of furniture, fast delivery and we’re very happy with the quality
13 mars 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Thanks for your kind words
Excellent price and delivery.
Excellent price and delivery.
Small problem with missing part resolved very quickly.
10 februari 2022
Omdöme utan inbjudan
Needed a bit of prompting to get delivedry
Needed a bit of prompting to get a dispatch date but they did respond to my enquiry and the item was then delivered okay.
23 januari 2022
Never ending Pergola wait
Ordered a pergola in October 2021 due for delivery early Dec now told it will be end March. Need the item so hanging in there. If it’s not arrived in March things will get ugly..
21 januari 2022
Omdöme utan inbjudan
Svar från Modern Rattan
Hi Tony,
Thanks for your feedback following our brief email exchange today in ref to your pre order.
Fully appreciate your frustration with the delay. As a pre order we honor all applied 2022 price increases.
As a retailer we were presenting dates which were provided from the UK Manufacturer however disappointingly we've received notice of this items national availability being delayed.
With our status update the offer of a full refund or continuing with the order was offered, which you chose to continue with.
As a note - We do appreciate your frustration. But we do not tolerate threating remarks and will cancel orders without notice if we deem necessary.
Thanks
Matt
Fast and reliable delivery
Fast and reliable delivery. Great and very pretty lights, too.
11 januari 2022
Svar från Modern Rattan
Thanks for your Feedback Joanna
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.