There were some quality issues with the rattan furniture as delivered last week. Have sent photos to Modern Rattan and asked for replacement parts. Sent this to all their contact email addresses and p... Se mer
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Det här tycker kunderna
Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without signifi... Se mer
Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes... Se mer
Really poor communication, never answer the phone or reply to emails. Our pergola fitted a month ago, Jupiter 4x3. Website says aluminium frame & galvanised louvres.,Fitters said it was defiantly slow... Se mer
Företagsinformation
Skrivet av företaget
We offer a huge range of rattan garden furniture, rattan dining sets, rattan corner sets, rattan rain covers and conservatory rattan sets at Great prices and fast delivery. Available online from Modern Rattan.
Kontaktuppgifter
Emmanuel Court, Sutton Coldfield , Storbritannien
- 0121 517 0621
- sales@modernrattan.co.uk
- modernrattan.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 3 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Svar från Modern Rattan
Good quality product
Good quality product. Covers and protects our garden furniture well

Svar från Modern Rattan
Great product and great customer service
Great communication on order from customer service and delivery company, product is beautiful and well made, would definitely use this company again, reason for 4 star, from order to delivery was over 5 weeks

Svar från Modern Rattan
Great product and setvice
The product I needed wasn't in stock elsewhere.
I was happy to find it here, and it was delivered quickly. A great purchase.
This is a con site
This is a con site.
They advertise for one thing and sell something else.
I will never use this site again.

Svar från Modern Rattan

Svar från Modern Rattan
Helpful staff - great product
Helpful staff, excellent product at great price. Very happy! Fast delivery too - all good.

Svar från Modern Rattan
Great value for money
Great value for money, good quality and delivery was arranged for my day of choice
Covers are waterproof, but…..
Covers are very waterproof. They are meant to have holes on each corner for ties but one out of the 2 covers didn’t have holes in one corner, hmmm, strange! The other one had holes on all 4 corners
Disappointed on many levels
I’m really sad given how offended Matt was when I initially left a review & being promised there was a mistake, & he’d have it sorted asap, yet here we are!
I’ve had to resort to to reporting them to trading standards after being pushed from pillar to post with faulty maze furniture! £1500 on outdoor furniture that hasn’t been useable for two summers, with them now discontinuing the range & being either promised by Matt that he was ‘on it’ & then being ignored for weeks despite chasing CONSTANTLY, and then being told I’m now out of warranty & they’d issue a 10% goodwill refund.. for unusable furniture!
It’s not worth saving a few quid to purchase via modern rattan! Buy direct from the manufacturer as if anything goes wrong, the manufacturer can’t assist until Modern Rattan contact them & modern rattan just kick cans down the road to pass the buck or delay you until evidently out of warranty!
Very happy with product was a delay…
Very happy with product was a delay with delivery but all good in the end

Svar från Modern Rattan
The pergola arrived after 6/7 weeks of…
The pergola arrived after 6 weeks of waiting so we’ve missed most of the lovely weather, which is a same, however, the delivery was fantastic. They bought it right into the garden and placed on the patio. The pergola itself seems good so far.
Bad communication
Ordered a furniture set based on stated lead times. After order, no communication received on likely dispatch. Unable to get through by phone (despite multiple attempts), no response to email and only vague responses to chat function such as "any day now".
UPDATE: Thanks for the offer to look into this if I email you details, however you already have an email from me dated 12 September to which you have not yet replied. Why don't we start there.
UPDATE 2: Email update now received - thanks.

Svar från Modern Rattan
Luxurious and comfortable, what a find!
Order took a bit longer than expected to arrive however I do get this wasn’t their fault entirely. However the garden furniture was better than the expected, very nice and easy to put together.

Svar från Modern Rattan
Excellent Service
Ordered a set of garden furniture after having an absolute nightmare with Robert Dyas! Modern Rattan were a pleasure to deal with and kept me updated throughout the whole process. The furniture is fantastic but then we already have a MAZE set so aware of the quality. Dropped a star as we desperately wanted the set for the Bank Holiday weekend but sadly they couldn't deliver in time so delivery was a little slower than a larger more well known company such as Amazon could have done. Apart from that, highly recommend Modern Rattan for your garden furniture needs.

Svar från Modern Rattan
Maze ark daybed
Great product, good communication re delivery and great price. Very happy.

Svar från Modern Rattan

Svar från Modern Rattan
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