Sold my iPhone 16 pro for a really good price. Much more than Apple offers and lot better than other retailers out there. Used the reply prepaid free AU post, speed post with tracking option they have... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I sent in an immaculate phone that should have been worth $630, they decided it had scratches on the screen (it didn't) they down graded it from mint condition to fair, so that phone went to $450. Did... Se mer
Used them to sell two old phones that would otherwise have been disposed of. Happy with the service and glad that someone will eventually get some use out of these phones rather than go to landfill.... Se mer
They make the process very easy. Just enter the make, model, storage and condition and they show the expected price and the postage label is automatically generated. They acknowledge receipt of the mo... Se mer
Företagsinformation
Skrivet av företaget
Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.
Kontaktuppgifter
Australien
- mobileguruaustralia.com.au
4,4
Utmärkt
657 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 22 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
very fast and efficient from the moment…
very fast and efficient from the moment I sent my phone away to the time where they received my phone, assessed and processed payment. highly recommend
26 augusti 2025
Omdöme utan inbjudan
Very pleased with the service and best…
Very pleased with the service and best prices in Australia
26 augusti 2025
Omdöme utan inbjudan
Mobile Guru phone trade in...does not match their website
I've traded phones with other companies in the past and had a much better experience.
Details on their website seemeded competitive, which is why I thought i'd give them ago.
EDIT POST RESPONSE FROM MOBILE GURU: No attempts to contact me were made as stated.
Mobile Guru were dishonest per the listing on their website and the interactions I experienced, per my review.
WOULD NOT RECOMMEND. DISHONEST.
Posting to their store was easy.
That's when the games started.
Firstly, I got a low-ball offer that was ridiculous. It didn't even match what is listed on their website and the corresponding description.
Website = $240
Offer = $170
They supposedly did another review of the phone, and surprise, it operated as I described. They came back with another lowball offer.
Offer = $190
Option = not sell, pay for post, $10
I said the phone matched the description I listed on their website, but I was over negotiating on an old phone. I stated $220 in my bank, or return the phone.
Magically I had $220 deposited in my account.
Don't trust this company. They like to play games.
I would recommend to use any one else by Mobile Guru. Mobile Monster would be my next choice.
26 augusti 2025
Omdöme utan inbjudan
Svar från mobileguruaustralia.com.au
Hi Ben,
Thank you for your feedback. Our team has attempted to reach you but was unable to connect. We’d like to clarify that all offers are made transparently, and customers always have the option to decline or request their device to be returned. In your case, the final offer was agreed to and accepted before payment was processed.
At Mobile Guru, we take customer satisfaction seriously and aim to provide fair, straightforward service. Please reach out to us at hello@themobileguru.com.au or 1300 362 017 so we can resolve this matter directly with you.
Kind regards,
Mobile Guru Team
Very happy with The Mobile Guru
Very happy with The Mobile Guru, dealing with them was a breeze! I was a bit hesitant to start with but they were great! I sent in my old iPhone & Apple watch, their communication & payment was prompt! Definitely recommend!
26 augusti 2025
Omdöme utan inbjudan
This company was so helpful and very…
This company was so helpful and very responsive always returned my calls and gave great offer for my devices
22 augusti 2025
Omdöme utan inbjudan
Happy to use this again.
21 augusti 2025
Omdöme utan inbjudan
Great phone recyclers
Used them to sell two old phones that would otherwise have been disposed of. Happy with the service and glad that someone will eventually get some use out of these phones rather than go to landfill. Their service was amazingly fast and the funds were in my account within three days of interstate posting from regional Australia.
15 augusti 2025
Omdöme utan inbjudan
The phone trade-in process was…
The phone trade-in process was efficient, and payment was received within 24 hours. Good experience overall.
15 augusti 2025
Omdöme utan inbjudan
Awesome I only got them mobile Guru to…
Awesome I only got them mobile Guru to sell my mobiles
15 augusti 2025
Omdöme utan inbjudan
Probably the fairest website on the…
Probably the fairest website on the market and quick and easy
16 augusti 2025
Omdöme utan inbjudan
Superb
Superb! Received payment on time and got a fair quota on my phone receiving the highest cash
14 augusti 2025
Omdöme utan inbjudan
Selling device
Selling process is very straightforward, fast and reliable. I sold my Ipad Air 5th generation and the process only took 2 days to get all done. Highly recommend this shop
12 augusti 2025
Omdöme utan inbjudan
Sold my IPhone 14pro to Mobile Guru
Sold my IPhone 14pro to Mobile Guru. Can I tell you this company are absolutely amazing : )
I decided to drop my mobile myself, within minutes I was told how much I’d receive and later that night my money was in my account.
I found them to be honest, fast and super friendly 10/10
12 augusti 2025
Omdöme utan inbjudan
I highly recommend them
I highly recommend them! Their service is excellent, and communication was clear and prompt throughout the process. I received my money right within the promised time frame, which made the entire experience smooth and hassle-free. Very satisfied with their professionalism and reliability!
12 augusti 2025
Omdöme utan inbjudan
Mobile Guru great experience
Easy process and fast payment. Highly recommend.
6 augusti 2025
Omdöme utan inbjudan
Quick
Quick, easy and responsive. The easiest way to trade in an old phone if you want zero fuss
11 augusti 2025
Omdöme utan inbjudan
Safe and easy phone sale
Technical issue but was resolved quickly by customer service. The quickest and safest way to sell your old phone
7 augusti 2025
Omdöme utan inbjudan
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