Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I've been meaning to share my experience with the Missive Team. I had trouble tracking and locating my notifications, such as comments. When I reached out to their team, they created the notification... Se mer

Betygsatt 5 av 5 stjärnor

So far, everything has been pretty awesome! It’s definitely worth the money, as it has saved us a huge amount of time through clear team communication that connects directly with emails. I can’t... Se mer

Betygsatt 4 av 5 stjärnor

I love the rules. I am honestly paying a lot of money almost exclusively because I love the ability to "turn my email off" during set hours. Overall, I love that I can shut my email off and have it... Se mer

Betygsatt 5 av 5 stjärnor

We were trying to solve a "help desk" issue for our ecommerce business with multiple brands. Most of the ones we've tried are good at one thing but lack on others. I tried out Missive after seeing it... Se mer

Företagsinformation

  1. Samarbetsplattform på nätet
  2. också i
  3. Företagstjänster
  4. Molntjänster
  5. Programvaruföretag
  6. Programvaruförsäljare

Skrivet av företaget

Missive is a collaborative email client for teams. It sits on top of the email you already use, Gmail, Outlook, or any IMAP provider, and makes it possible for several people to work one inbox without stepping on each other. Most teams arrive after outgrowing the workarounds. A shared password to one Gmail account. An inbox everybody has to read in full to work out which messages are theirs. Color-coding emails by teammate to keep track. It holds together until volume rises, and then things get missed, and usually the customer is the one who notices, by writing again to ask why nobody replied. Missive makes ownership visible instead. Assign a conversation and everyone can see who has it. Leave a comment inside the thread rather than forwarding the email around. Draft a reply together in real time. Build rules that route incoming messages to the right person automatically. There is also a built-in AI assistant that searches your inbox, checks your calendar, and drafts replies in your voice, plus SMS, WhatsApp, Instagram, Messenger, and live chat for teams handling more than email. Missive has been running since 2015. We are bootstrapped, profitable, and still owned by the founding team in Quebec City, with no investors and no plans to sell. Over 6,000 businesses use Missive daily, across property management, accounting, law, logistics, e-commerce, and professional services. We are SOC 2 Type II and GDPR compliant. We do not sell user data, and we block read trackers by default.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

165 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(165)

23 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent program

Excellent program, easy to use, very helpful customer service. Good integrations with other programs such as Todoist. And cross-platform support, too, so you don't miss an email. Fabulous!

12 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Extremely Helpful Team Email Tool

Missive has been a super useful team for improving our team collaboration and efficiency over email. Previously when we’d use gmail, we’d have to communicate over slack about emails/drafts, and this has saved our team at least an hour per day. Highly recommend Missive!!

16 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Missive has been a game-changer

Missive has been a game-changer! The internal communication, easy-to-use templates, dozens of integrations, and team inboxes have sped up our company's workflow 10x

13 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Missive over Hiver any day! 👏🏼💕

Missive has made it soooo easy for me and my team to easily manage all client communication and manage the emails coming into our shared inbox. We had a very manual process via Gmail and then we tried Hiver but Hiver failed us in many ways and just wasn't what we were looking for.

We considered going back to using just Gmail but we KNEW we needed something to help us to easily triage emails to our team. That's when we were introduced to Missive and we've been so impressed sense. The look is very clean, it's easy to use, easy to assign and execute the work and to support our team and clients without letting things fall through the cracks.

Thanks to Missive, our team is easily communicating and commenting to each other and supporting our clients!

13 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Missive as a tool for teams

We use Missive for work as a team, and can collaborate between emails without including the customer on one topic. All the information is kept related to that one topic, which is great. An innovative solution and I love that the team is so responsive on conitnuously implenting new ideas!

10 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Mon outil courriels préféré

Je suis utilisateur de Missive depuis plus d'un an et cet outil a transformé ma gestion des courriels et ma productivité de manière significative.

La règle des deux minutes
Grâce à la règle des deux minutes, je peux répondre immédiatement aux courriels qui prennent moins de deux minutes à traiter, et transformer les autres en tâches planifiées dans ClickUp. L'intégration entre Missive et ClickUp est incroyablement fluide, permettant de convertir un e-mail en tâche d'un simple clic. Cela évite de jongler entre plusieurs applications et me permet de rester concentré et organisé.

Organisation automatique des courriels
Une des fonctionnalités les plus précieuses de Missive est la capacité de créer des règles pour organiser automatiquement les courriels. Par exemple, les newsletters peuvent être classées dans une étiquette spécifique et consultées uniquement pendant mes plages horaires dédiées à la veille. Cette fonctionnalité aide à garder ma boîte de réception propre et à me concentrer sur les courriels importants et urgents.

Intégration avec Chat GPT
En tant que grand fan de Chat GPT, j'ai été ravi de découvrir son intégration directe dans Missive. Cette fonctionnalité permet de corriger les textes, ajouter des emojis et améliorer la qualité des courriels sans quitter l'application. Cela rend la rédaction et la gestion des courriels plus efficaces et moins chronophages.

Modèles de courriels
Les modèles de courriels sont une autre fonctionnalité précieuse. Ils permettent de générer des réponses personnalisées en un clic, ce qui est un gain de temps inestimable pour les questions fréquemment posées. Cela facilite la gestion des courriels quotidiens et assure une réponse rapide et cohérente.

Communication en équipe
Missive facilite également la communication interne au sein des équipes. Plutôt que d'avoir des échanges interminables de courriels pour gérer une demande client, nous pouvons converser directement dans le courriel, évitant ainsi les réponses groupées. De plus, déléguer la réponse à un e-mail à un collaborateur est extrêmement simple et rapide.

Conclusion
Missive a radicalement transformé ma gestion des courriels et ma productivité. Cet outil est une solution incontournable pour toute personne cherchant à optimiser sa gestion des courriels et à améliorer son efficacité. Je recommande vivement Missive à tous les professionnels et entreprises cherchant une meilleure organisation et une productivité accrue.

7 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Tried the others, Missive wins

Missive is not the only "team email" app, but having used others, I can say it's definitely my favorite. Their support is top notch, their product has a clean, modern feel, and I really enjoy the configurability.

1 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Nope, not trustworthy, not secure enough

Missive, an email client praised for its collaborative features, has garnered a significant user base. However, a thorough investigation into its security practices reveals alarming deficiencies that potential users should be aware of. In the current digital landscape, data encryption is a fundamental requirement for any reputable email service provider. Encryption ensures that client data is protected both in transit and at rest. While Missive does encrypt data at rest and uses TLS (Transport Layer Security) for data in transit, there are vulnerabilities associated with TLS that should be considered. More secure options, such as end-to-end encryption, are available but are not utilised by Missive, likely due to the higher costs associated with implementing such robust security measures.

Missive's own statements regarding data security are inconsistent and troubling. The company admits that it can read user emails as they import and store them in their database, including text content and attachments. They claim to have internal tools for engineers to monitor the system but assert that these tools do not display email contents. This statement contradicts their admission of having access to user emails. They acknowledge having access to the database containing user emails to manage and maintain it for Missive's operation. These inconsistencies demonstrate a lack of transparency and raise doubts about Missive's commitment to data security.

Missive states that proof of their security measures is accessible. However, an email communication from a Missive representative revealed that they are not currently SOC-2 audited. The representative mentioned, "We are currently not SOC-2 audited. But the good news is we have completed the SOC-2 auditing process and should receive our letter of assessment in the next few days. I will follow up as soon as we receive it." This admission confirms that Missive's security claims are currently unverified, undermining their credibility and suggesting a lack of genuine effort in ensuring the security of their platform.

Missive is not a trustworthy communication-hosting platform. Its lack of more advanced data encryption, contradictory statements, and unverified security claims pose significant risks to the confidentiality and integrity of client data. In an era where data breaches and cyber threats are prevalent, it is crucial to entrust sensitive information only to companies that prioritise security and demonstrate transparent, robust measures to protect data.

Consider alternatives such as ProtonMail, Tutanota, or Lavabit, which have a proven track record of implementing strong encryption and adhering to industry best practices for data security. Do not compromise the safety of your valuable information by using a platform that fails to meet the necessary security standards. By using Missive, you are trading off access for your data for a bit of convenience when you could use communication platforms separately and maintain your privacy and your clients' privacy.

It is a serious risk of facing a legal battle that Missive probably will not support you with if client data gets leaked.

27 maj 2024
Omdöme utan inbjudan
Logotyp för Missive

Svar från Missive

As the CEO of Missive, I want to assure you that we take security very seriously. While I understand your concerns, there may be some misunderstandings about our security practices. I’d like to clarify these points and explain our commitment to following industry best practices.

1. Letter of Assessment:

Missive has completed the SOC-2 auditing period with a CPA, and we are awaiting the official letter of assessment. Before SOC-2, we had other security measures in place, including a mandatory security assessment for services connecting to Gmail/Google Workspace accounts. This assessment ensures a high level of security and privacy. Our practices include data encryption at rest, periodic penetration testing, vulnerability scans, mandatory two-factor authentication for employees, background checks, policy agreements, and system access monitoring. I sent you a copy of this assessment letter.

2. End-to-End Encryption: While valuable, end-to-end encryption has downsides for collaborative platforms like Missive. It would prevent sharing messages within an organization, thus hindering our collaborative features. Distributing encryption keys among organization members would compromise the encryption's purpose. Collaborative solutions like Front, Basecamp, Slack, Microsoft Teams, etc., do not offer end-to-end encryption. For most businesses, this trade-off is acceptable.

3. TLS (Transport Layer Security): TLS is crucial for secure internet communication, allowing safe transactions on websites like banks. It ensures raw data in internet cables is unreadable. TLS is a robust technology for securing data exchange.

4. Database Access: All Missive code is reviewed before production, with changes being signed and auditable. Engineers can access database content to resolve customer issues, but this is done on a "need to know" basis with explicit customer permission. Access requests and queries are logged, monitored, and reviewed to prevent unauthorized access. Any abuse would result in disciplinary measures, including job termination or legal action.

I hope this clarifies some of your concerns. Please check out the email we've sent to you if you want to book a time with me personally so we can clarify anything with a live conversation.

Betygsatt 5 av 5 stjärnor

Missive is absolutely fantastic

Missive is absolutely fantastic! Even for a 1-person operation like mine. Highly recommend looking into it as a solution for your business and I recommend all my clients move over to it.

14 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

New user LOVING Missive and Team

I am new at using Missive, and I can say that it is easy to understand; there's a seamless blend of email, chat and task management all in one place!! this is so amazing :) I am much more productive using Missive to streamline anything from projects to managing emails or chatting with my team. What truly sets Missive apart is the incredible team, they are very fast to answer, really friendly :) and give a wonderful service.

6 maj 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great email app and superb support

Great email app and superb support. First day using it and have a few troubles that I needed assistance with. Within a few hours I had support and cleared the issues I was having. I must add troubles with setting up my email not with the client. Thanks again.

6 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best email app for the price

Best email app for the price. Love the integrations and internal communications my team can do. Also love the social and text integrations. For our small business having all that in one app is amazing.

6 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best email client for business and collaboration

Missive is an easy-to-use, yet the most complete email client, with all the functions I wished for, and amazing for collaboration.
I implemented it a year ago in my 2 businesses with both teams, it had a great impact on our communications.
The Missive Team also is amazing, always available to reply to any questions, often in minutes, and they are constantly improving their product.
Strongly recommended!

3 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer experience

Very impressed by Missive’s customer experience (thanks Phil). Very prompt with my numerous queries and all questions were answered thoroughly and didn’t feel like stock responses which is refreshing.

29 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best email app!

The best email app!
After trying a lot of different email clients this is the best I've found
Fast, keyboard-friendly, great if you need to manage multiple inboxes + social media accounts

25 april 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer