Lovely herbs but did not last till the sell by date they went a bit yellow even though kept in the fridge drawer. Postage is expensive and having a minimum spend stops you buying just a couple of p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We use minicrops on a daily basis to supply our restaurant with a wide range of micro herbs. We are always very pleased with the quality of product and service provided. We always look forward... Se mer
I love this business model and believe that there needs to be more small business start ups promoting a healthy lifestyle and good food products. I have spoken with the management a few times and ke... Se mer
Företaget har svarat
Received a stunning selection of herbs and apple blossom last week that are well and truly the gift that keeps on giving. 5 days later we are still working our way through these herbs and the pea sho... Se mer
Företagsinformation
Informationen kommer från olika externa källor
MiniCrops is an agriculture initiative for London. We use Controlled Environment Agriculture technologies to provide fresh, year-round produce closer to London homes, with fewer food miles. We also work with major catering companies, restaurants, and private chefs, providing high-quality, ethical produce for their supply chains.
Kontaktuppgifter
3 Creekside, SE8 4SA, London, Storbritannien
- 07827954690
- customers@minicrops.com
- minicrops.com
4,3
Utmärkt
109 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good product and service
31 juli 2019
Omdöme utan inbjudan
We use minicrops on a daily basis to…
We use minicrops on a daily basis to supply our restaurant with a wide range of micro herbs. We are always very pleased with the quality of product and service provided.
We always look forward to seeing your new products and recommendations that often inspire us to be more creative with our menu.
We look forward to seeing your company grow and flourish.
Many thanks.
19 juli 2019
Omdöme utan inbjudan
Great herbs
Great herbs! Will use again for future @kissmycurry events.
10 juli 2019
Omdöme utan inbjudan
Only order if you can guarantee to be in
As it was recorded delivery,the postie wouldn't leave it with a neighbour so the herbs spent the night in a warm sorting office cupboard and were a bit worse for wear the next day. Would have scored a 5 if they were left as asked.
1 juli 2019
Omdöme utan inbjudan
Great product
Great product, great service, feels good to support a local start up trying to make a difference.
18 juni 2019
Omdöme utan inbjudan
Svar från Minicrops
Thanks Paul - look forward to supporting your business more in the future.
Non existent and awful service
Here is my 3rd response following a phone call I received from the managing director this evening. The tone was shockingly unprofessional and I did not expect to receive shouting abuse, calling me a keyboard warrior over and over. He proceeded to tell me how reviews should be written, that I’m damaging his company’s reputation and telling me to stop talking because he was talking. It was a one way conversation and I was not prepared to take that abuse so I hung up the phone. I have never had this awful experience before and I urge customers to think twice before dealing with a company that has an arrogant bullish person fronting the business. It is only fair that I share my experience so that others can make up their own minds about whether they choose to do business with Minicrops based on all honest reviews on Trustpilot.
In response to Minicrops reply,
May I respectfully explain that my review is based on my personal experience. I do love the concept of the business that you run, but as a customer I didn’t get the service I expected from a glowing website. Indeed I did get a refund immediately on my credit card, however, I received no email or phone call or reply from your company as to why. If I hadn’t checked my account, I wouldn’t have known that my product was not going to arrive. No explanation was given to me until now via trustpilot. My review was honest and purely based on my experience. It had nothing to do who you are, what you do or how well you’ve done. It’s not a personal attack but you’ve made it highly unprofessional by insinuating I’m a keyboard warrior. Happy for you to call me directly to discuss but I don’t think it’s necessary given your response to my initial review and the fact you never communicated directly to me in the first place. Your present and future customers have the right to hear all reviews good or bad and make up their own mind.
Without a telephone call or email, mini crops cancelled my order and refunded me money for some edible flowers I ordered. When I called the office, there was no answer. I left a message for someone to call me back and no one did.
Luckily, I managed to source product somewhere else.
Terrible service. It should get zero stars
11 juni 2019
Omdöme utan inbjudan
Svar från Minicrops
Dear Kristina,
Thank you for your review. The reason that you did not receive your product (and were IMMEDIATELY REFUNDED) is that we have to use third party couriers for shipments outside of London. Unfortunately, due to recent increases in temperature, a lot of them have been unreliable meaning that that flowers have been arriving wilted. For this reason, we cancelled all orders and have de-listed the products from our website.
I apologise for your experience and for the lack of an email. We tried to call you but there was no response. The cancellation email would have also stated the rationale for the cancellation.
We are a small family-run, ethical business that puts a lot of effort into our work and produce. If you look down the reviews and at our press, you'll find that the majority of customers have a great experience. Your experience (or lack thereof) was due to logistical matters out of our hands.
Considering that you had no interaction with our product or business and indeed did not pay any money for the service, I think it is entirely unfair for you to rank us a 1 and to suggest a 0 is beyond belief. The scoring system is supposed to be reflective of numerous elements of our business, product, and service. Your only inconvenience was the lack of an email and, from your response, it is clear that you were able to easily find alternative arrangements. We work tremendously hard and your comments posted from behind your computer are entirely unjustified.
Regards,
The MiniCrops Team
Great concept and good product, but...
Great concept and good product (I ordered edible flowers). However, customer service needs to be improved - the telephone number on the website always goes to voicemail (and no one called me back after having left a message); similarly, my emails remained unanswered.
30 maj 2019
Omdöme utan inbjudan
Perfect exactly what was ordered
Perfect , fresh and tasty. Well packaged and delivered on time
8 mars 2019
Omdöme utan inbjudan
Svar från Minicrops
Thanks Michael - feedback appreciated. Enjoy the summer!
Wonderful concept
Wonderful concept - love that these microherbs are local, and sustainable. The taste of the different herbs was amazing and they were so fresh. They lasted a whilst too.
28 februari 2019
Omdöme utan inbjudan
Svar från Minicrops
Thanks Nica! Appreciated!
Great product and good customer service
11 december 2018
Omdöme utan inbjudan
Excellent produce
Excellent produce, long lasting and great delivery service
3 december 2018
Omdöme utan inbjudan
Every chef should have these guys on fast-dial
Amazing variety of beautiful and flavoursome micro herbs. Spot on delivery and fantastic customer service. I wouldn’t hesitate to recommend.
19 november 2018
Omdöme utan inbjudan
Top Quality
Happy with the service, quality and price all the way from day-1 of the orders. Top-quality micros !
16 oktober 2018
Omdöme utan inbjudan
The best micro herbs in London
29 september 2018
Omdöme utan inbjudan
Brilliant products and wonderful…
Brilliant products and wonderful service!
I have placed many orders with enormous success
19 september 2018
Omdöme utan inbjudan
What your salad has been waiting for....
Really interesting mini salads and herbs. Fresh and tasty.
13 september 2018
Omdöme utan inbjudan
I think your products are amazing but…
I think your products are amazing but for a small start up like me I do not need to spend the £15 min and then with the delivery on top it becomes very expensive. If there was a way to collect the products instead of delivery I think that would help.
Thank you.
10 september 2018
Omdöme utan inbjudan
Tastes amazing
I bought the sampler tray, with eight different varieties. The tastes are amazing, I never knew leafy herbs could taste so good. Seriously.
31 augusti 2018
Omdöme utan inbjudan
Very good service and value.
29 augusti 2018
Omdöme utan inbjudan
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